Do we know at this point (after all the fixes we've done) if the program will crash regardless if the machine is woken from sleep? I thinking the program will crash even without putting the machine to sleep. Can you verify when able?
BSoD only when woken from sleep and playing MGSV; sent from tech forum
Posted 07 October 2015 - 09:27 AM
Oh, I've been verifying that daily, haha. After a restart it'll work for five hours if I want it to. Not that I make a habit of that...
But I'm 90 hours into the game now and so long as I play after restarting, it works great. This is as of yesterday, right before the very last fix. So unless that somehow made it worse, I'd expect it's the same.
Posted 07 October 2015 - 09:37 AM
OK, at this point you can re-install your sound card now (if you haven't already).
Have you updated all of your drivers for your system? (i.e BIOS, video, chipset, etc.)
When the program crashes, can you provide me the exact contents of the crash? Any error messages or text that you can provide?
Posted 07 October 2015 - 10:40 AM
I've not put back the soundcard but I'll do so gladly.
Updated only the drivers I knew about, like my sound and graphics, but DriverMax and Driver Fusion had several that I was unfamiliar with so I didn't touch them before asking someone more knowledgeable. You can see where I mentioned them in the other thread, among other information you may glean, but here's what DriverMax and Driver Fusion list that I have not updated:
Driver Fusion- http://prntscr.com/8jbnmf
One more is cut off from the DriverMax image but is not up to date as well: Standard Enhanced PCI to USB Host Controller, New version available 22.214.171.124
My computer is in Irish so the exact error messages mayn't help you, but there are several ways it may crash; in English it says something like 'The programme has stopped working. Would you like to end the process?' or 'The programme has stopped working and must be shut down' or 'The process has malfunctioned. The following files may help: [file names I've looked for and never found but which I believe are generic and not specific to my situation].' Other times it freezes on the one frame and the audio may or may not keep going, and if I remember right I need to use the task manager to get to any other windows in this case, and I don't believe the game will stop running unless I kill the process. Other times it will blue-screen, but this hasn't happened in a while, between my relatively recent habit of shutting down instead of using sleep, and our fixes' having potentially neutralised some of the problem. The blue screen logs are attached.
Posted 07 October 2015 - 10:45 AM
I know you have likely answered this before. Is your machine a custom built machine or an OEM machine like Dell, Lenova, HP, etc.
Posted 07 October 2015 - 10:48 AM
Custom, mate, haha. Custom all the way. I don't think I'll ever use an OEM machine again.
Operating System: Windows 7 Home Premium 64-bit SP1
CPU: AMD FX-8320, Vishera 32nm Technology (29 °C)
RAM: 16.0GB Dual-Channel DDR3 @ 577MHz (11-11-11-28)
Motherboard: ASUSTeK COMPUTER INC. M5A97 R2.0 (Socket 942) (34 °C)
Graphics: 2047MB NVIDIA GeForce GTX 750 Ti (Gigabyte) (31 °C)
Storage: 2794GB Seagate ST3000DM001-1CH166 ATA Device (SATA) (35 °C)
746GB ASDK ST3000DM001-1CH166 ATA Device (partition of the above Seagate HDD, made by Asus Disk Unlocker in order to read above 2TB)
Optical Drives: ATAPI iHAS124 W ATA Device
ASUS Xonar DG Audio Device (now physically removed), RealTek High Definition Audio Device.
Posted 07 October 2015 - 11:00 AM
Thanks. Please do the following.
1. Click your Start button and type cmd in the search box.
2. Right-click on the cmd item that is returned in the search results and select Run as administrator. Answer Yes to allow if prompted.
3. Copy/Paste the following lines into the command-prompt one at a time pressing enter after each.
powercfg -getactivescheme > %userprofile%\desktop\powerinfo.txt
powercfg -availablesleepstates >> %userprofile%\desktop\powerinfo.txt
powercfg -energy -output %userprofile%\destop\powerinfo.html
4. When these are complete you will have two files on your desktop. Powerinfo.txt & Powerinfo.html. Please zip/attach these with your next reply.
Posted 07 October 2015 - 11:21 AM
I can't seem to find the .html file. I've tried making sure all files are shown (which is my normal preference anyway, so that wasn't the problem), searching via the Start menu, and looking at the confirmation text. It seems it should be on the desktop but just isn't.
EDIT: Never mind. The problem is I have no destop on my PC, haha.
Edited by For the love of sod., 07 October 2015 - 11:26 AM.
Posted 07 October 2015 - 11:25 AM
That was my fault on the .html instructions. Ignore for the moment. Please copy/paste the following into the command-line and hit enter.
powercfg -query 3d282b04-f5ff-4ce8-9ac2-860394752f9a > %userprofile%\desktop\powerinfo.txt
Then attach the new powerinfo.txt
Posted 07 October 2015 - 11:27 AM
Here you are. Be sure to see my edit with the .html file.
Posted 07 October 2015 - 11:33 AM
Thanks and sorry for the typo.
Do you put the PC to sleep manually? It doesn't appear that it is set to go to sleep automatically. Just want to verify.
Posted 07 October 2015 - 11:36 AM
I don't think it is set to go to sleep automatically. If I'm leaving for a bit I always put it to sleep manually, so it wouldn't really get the chance to sleep automatically. I probably disabled automatic sleep anyway, though.
Edited by For the love of sod., 07 October 2015 - 11:36 AM.
Posted 07 October 2015 - 11:40 AM
OK. At this point I've done the best I can do. My specialty is Malware Removal but I give best effort on other issues. I'll provide some cleanup information below. My suggestion would be to go back to the thread you were working on previously and let them know you have been cleared of malware and point them to the topic to review.
If it's only this game that has the issue my suggestion would be to just reboot before playing it but I know you would like this resolved. Hopefully they can help you further over at the tech forum. I'm sorry I couldn't do more for you.
OK! Well done, your computer is clean again! Part of our jobs here is to help you clean your computer. But beyond that and just as important is to provide you with some information to keep you safe and secure on the net as well as to share knowledge. Following is that information.
1. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
1. Download Delfix from here.
2. Ensure everything is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Note: Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.
2. Windows Updates
Another essential task is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically. Follow the instructions below to ensure your settings are optimal.
1. Click the Start Orb in the lower left corner of the screen.
2. Type Windows Update in the search box that appears
3. Click on the Windows Update program that appears in the search results.
4. Click on Change Settings.
5. Select "Install updates automatically (recommended)" from the Important updates drop-down.
6. Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
7. Ensure that all of the other check boxes are checked.
8. Click OK.
3. Keeping Programs Updated
You need to ensure that any programs installed on your machine are kept current. The bad guys exploit vulnerabilities that are found in older versions of software. A very good piece of software that keeps your programs up-to-date is Secunia Personal Software Inspector (PSI). You can download and install it from here. You can read more information about this free software as well as a video walkthrough from here.
4. Antimalware- Preventative
Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is an anti-malware software and not an antivirus software so it won't conflict with the Antivirus that you are running. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
5. Crypto Warning!!!! - Complete Data Loss can occur!
There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here.
- Download CryptoPrevent free for home use here following the instructions below.
- Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
- Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
- You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
- You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
- You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
- Click the Apply button to set Default protection.
- You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
- That's it. The protection is in place.
Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing
OK, all the best, and stay safe!
Items for your next post
1. Contents of the delfix log
Posted 07 October 2015 - 11:47 AM
Thanks very much, you've been fantastic. Rebooting is almost not even an inconvenience now that it doesn't take fifteen minutes for the machine to be in a usable state, with a point right in the middle of that where I need to be there to log in, so if this is never resolved it wouldn't be awful. But I'm the type of person that I think unconsciously starts to view things like this as a challenge and I want it sorted almost for sport, haha. I'll do as you suggest in the interim. Thanks again.
Posted 07 October 2015 - 11:50 AM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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