I need some help please at the expert level. My email account was hacked into from the US while I am traveling overseas. I have been dealing with my email providers support people for about a month to try to obtain the IPs and MAC addresses for the illegal log ons. I can see two log on attempts recently but I need the logs from the being of the year. The email provider says that they can do this and they say that they have generated a file. Multiple requests to them have result in numerous emails saying "here is the file attached" but there are no files attached as they claim. I have even verified an alternate email adress and it too receives an email from them with no file attached. How do I obtain the IP and MAC address info logs from my email provider? Thank you.