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ok Im running windows 7 using chrome browser kept getting not respondi


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#31
jbj1162

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uninstalled ashampoo downloaded malwarebytes removal tool tried to run it no luck ? 


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#32
zep516

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Download this file FixExec to your Windows desktop. Once the file is downloaded, simply run the program, accept the license, and let it run. Page 12, don't download anything else.

When FixExec has finished running it will create a log on your Windows desktop called FixExec.txt. This log will contain a list of the items that were repaired on your computer.
  • Post the FixExec log report.
  • See if the malwarebytes clean tool runs now.
  • See if you can install Microsoft Security Essentials from the instructions given before.

    Thanks
    Joe :)

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#33
jbj1162

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FixExec by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about FixExec can be found at this link:
 
Program started at: 10/31/2015 07:46:54 PM in x86 mode.
Windows Version: Windows 7
 
Checking for processes to terminate before fixing executable associations.
 * C:\Users\Jesus\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe (2772) [Terminated].
 * C:\Users\Jesus\AppData\Roaming\Dropbox\bin\Dropbox.exe (3332) [Terminated].
 
2 proccesses terminated!
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
  * HKLM\Software\Classes\.com\\@ has been changed to ComFile!
  * HKLM\Software\Classes\.com\\@ was reset to comfile!
 
 
Program finished at: 10/31/2015 07:47:16 PM
Execution time  0 hours(s), 0 minute(s), and 21 seconds(s)
 
 
 
gonna try malwarbytes clean tool & Microsoft Security Essentials now I'll let ya knowhow it goes

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#34
jbj1162

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neither one would run ?


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#35
jbj1162

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[bleep] none of the things you say for me to do will work for me oh well gonna catch some shut eye and maybe we can kick this things [bleep] tomorrow

Peace out  and trick or treat 


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#36
zep516

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none of the things you say for me to do will work for me


It's one of the most infected machines I've seen. Removing Malware is one thing, the other problem with malware is, it breaks windows sometimes. Reinstalling windows or taking it in for repair becomes a more sensible option at times, lets look at a few more things.

I'm curious about the make and model of this computer, what is it ? Did it come with windows installed ? Do you have a windows 7 disk ?

Please download TDSSKiller by Kaspersky and save it to your desktop.
  • Right-click on TDSSKiller_Kaspersky.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include that in your next reply.

This is a big log report may take 3 replies to post it
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#37
jbj1162

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Hey sorry 4 the delay but at least the Raiders won !!

 

about the computer it's a Dell Optiplex 745 yes it came with windows installed and no I do not have a windows 7 disk nor do I know where to get one as far as the TDDSSKiller I downloaded it and tried to run it as administrator it came up with a box beeped 2 tomes when I clicked run it went away ? starting to sound like Im screwed huh ?


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#38
zep516

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We can look at the hard drive an system files next. Steelers lost :(
  • Click on Start > Run and type in cmd
  • Press Enter
  • In the Command Prompt window type chkdsk c:/r and press Enter.
    Please Note the space between k c:/r
  • The next dialog box will now show the following:

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? <Y/N>
  • Type Y
  • and reboot the computer.
  • Checkdisk will start once the computer reboots. It can take up to an hour or more to complete as it goes through the stages. Allow it to run uninterrupted till complete.

    To find the log that is produced please do the following:
    Please download ListChkdskResult by SleepyDude to the desktop.
  • Double click on the icon and click Run
  • The log will appear on your desktop as a .txt file and the notepad will open.
    Please copy and paste the results in your next reply.

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#39
jbj1162

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it says I cant run it it has to be run at an elevated mode ? 

Im going to bed now 


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#40
zep516

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That might be my error in instructions

Try chkdsk this way. I'll be around all evening....

Click start, now in the search box type cmd, now up towards the top right click on cmd and choose "Run as Administrator" (That's Elvated mode)
In the Command Prompt window type chkdsk c:/r and press Enter.
Please Note the space between k c:/r
  • The next dialog box will now show the following:
    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? <Y/N>
  • Type Y
  • and reboot the computer.
  • Checkdisk will start once the computer reboots. It can take up to an hour or more to complete as it goes through the stages. Allow it to run uninterrupted till complete.
  • To find the log that is produced please do the following:
    Please download ListChkdskResult by SleepyDude to the desktop.
  • Double click on the icon and click Run
  • The log will appear on your desktop as a .txt file and the notepad will open. Please copy and paste the results in your next reply.

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#41
zep516

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Unable to resolve issue. This topic is closed.
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