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I got a error, but I don't know from where it come.

Error Code Problem Hardware

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#1
Narcos

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Hi everyone, today I got a error from a full diagnostic by dell, I don't know where exactly the error come from, so I'm hoping that some would be able to help me out on this.

First of all, my laptop is a Alienware 15, that means a powerful gaming laptop.

So, on a certain game there are stuttering, little stuttering, but constant, it's kind a annoying me when I play games.
The fact is that game is way bellow what I need in order to play nicely, there's the requirements of the game.

Windows vista/7/8
2.0 GHz Intel or equal AMD-Processor
2 GB RAM
512 MB of video memory ATI radeon HD 2600/NVidia GeForce 8600 or higher

After some times of trying to get the game work on a playable level, I decide to do a full diagnostic powered by dell utility's and there I got a error when it test my video card, well it was placed on that categories, I don't have much of trust into utilities of that kind, anyway there is the image from the error...

That is what I got for now.

Alienware 15
Windows 8.1
Intel® Core™ i7-4710HQ CPU @ 2.50 GHz, 2501 Mhz, 4 Core(s), 8 logical processor(s)
BIOS version Alienware A06 (that's is the newest)
NVidia GeForce GTX 970M
Intel® HD Graphics 4600
8 GB RAM DDR3
1TB Toshiba MQ01ABD100

Thanks for the help in advance

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#2
Ztruker

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Th error is from PC Doctor which some manufacturers ship with their computers. I always uninstall it.
 
To test memory, download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

You can also use a Flash drive instead of a CD.

Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
Unzip and run Memtest86+ USB Installer.exe.
It will format the flash drive if you tell it to. I used a small, 16MB flash drive and it had 8.5GB left when done.

Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.
 
To test your hard drive, check the hard drive with the manufacturer's diagnostic tools.

7 Free Hard Drive Testing Programs
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

Your problem sounds like a networking problem more than a hardware issue. See if there is a newer driver for your network device.


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#3
Narcos

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Hi Ztruker, thank you for that quick answer.

I already test my hard drive and did a ckdsk on CMD, and I didn't have any error that shows up.

I'm gonna test my memory with the freeware that you mentioned, but sadly I don't have any flash drive in my possession, can I mount the ISO on daemon tool lite ? Also my laptop doesn't have a DVD/CD hardware.

Also I already check for all my drivers, there's all newest.

Do you mean the stuttering should be a network problem ?
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#4
Ztruker

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The stuttering sounds like a network problem to me.

 

What kind of network card do you have (make and full model number)?

 

Have you tried running a network speed test? If not, go to speedtest.net and run theirs. Post results. Should look something like this:

 

4849976527.png


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