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internet says connected but connection keeps dropping off (Resolved).


Best Answer phillpower2 , 23 December 2015 - 12:37 PM

I'm still having the same problem with everything disabled.  You say that everything was disabled but can I just make sure that Norton AV was also disabled, if yes, it looks like a hardwa... Go to the full post »


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#1
Bobby1993

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Hi guys,

 

So I have been having wireless connection issues for a while now. What is happening is my internet will randomly just stop working, with no warning, no indication from my connection status that there is any issue at all. It just stops loading whatever I am trying to load at the time, whether it be a youtube video, or if it's half way through loading any internet page. But after a minute or so, it will continue working like normal as though nothing had happened at all. Then a few minutes later, the same problem.

 

I have tried several options, disconnecting and reconnecting my wireless via my laptop, resetting my router, contacting my service provider who assure me that it is not an issue on their end, and nothing has solved the problem. I have checked by using my phone to confirm that it is not losing connection as well and it is not.

 

I have tried researching the possible problem and a solution and from what i have found I think my issue is with my IP changing frequently. I am aware that sometimes computers do this for some reason and have discovered a way to manually force it to use the same IP therefore alleviating my problem. However I do not have a clue as to what to change my IP address to/how to find out.

 

I found a thread on this website from 2010 referencing my exact problem and have tried the solution outlined in the replies from hendaz (specifically the 25 Aug 2010 at 10:46PM) but for me this is not working. I'm just taking a stab in the dark here but could it be because the thread is over 5 years old that the IP address he Hendaz specifies is not working?

 

See thread below:

 

http://www.geekstogo...s-dropping-off/

 

Thanks in advance for any help. Its appreciated

 


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#2
phillpower2

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:welcome:   Bobby1993,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 


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#3
Bobby1993

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Thanks for the reply.

 

Here's the snapshot URL:

 

http://speccy.pirifo...efUagUD3PANj5JD


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#4
phillpower2

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You are welcome Bobby1993  :)

 

Please see the below provided courtesy of Ztruker;

 

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab (for Windows 8 
,

Startup tab has a link to open Task Manager/Startup tab. Use that.) make a note of what is currently starting then click the Disable All button.
Reboot and see if it runs better.
If yes then use msconfig to enable several items at a time till you find the culprit.


If no, start msconfig and click on the Services tab.

Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services until you find the culprit.


Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.

Enable everything else you disabled.  


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#5
Bobby1993

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I did that but it didn't seem to have any effect. I'm still having the same problem with everything disabled.


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#6
phillpower2

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✓  Best Answer
I'm still having the same problem with everything disabled.

 

 

You say that everything was disabled but can I just make sure that Norton AV was also disabled, if yes, it looks like a hardware or ISP issue.

 

Have you tried connecting to the internet using the notebooks Ethernet port, if yes what happened, if no, please try it and get back to us.

 

I would suggest that if you can you take the notebook to a friend or relatives house that has a wireless router and ask if you can test your notebook on their wireless connection, if it works ok there you know that your notebook hardware and software are good and the problem is with either your wireless router at home or the ISP service itself.


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#7
phillpower2

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Not heard back from you Bobby1993, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#8
Bobby1993

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Sorry for not replying, 

 

My internet has been down for almost a week now. I'm at a friends place using their's to upload this. Apparently there is some problem with my buildings connection... I don't really have a clue. At this stage I cannot run tests and thus cannot provide feedback to you guys so at this stage your assistance is no longer required, as I can't do anything my end. If the problem persists I will open up another thread for assistance.

 

Again, apologies for the late reply, and I appreciate the help I received.
 

Thank you guys for helping people like me out with your own time and efforts.


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#9
phillpower2

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No problem and thank you for getting back to us.

 

Apparently there is some problem with my buildings connection... I don't really have a clue. At this stage I cannot run tests and thus cannot provide feedback

 

 

From my reply #6;

 

I would suggest that if you can you take the notebook to a friend or relatives house that has a wireless router and ask if you can test your notebook on their wireless connection, if it works ok there you know that your notebook hardware and software are good and the problem is with either your wireless router at home or the ISP service itself.

 

 

The very reason why testing the notebook elsewhere and if you are using your notebook at your friends without any issue then it would appear to confirm that it is not your computer that is at fault.

 

Post back when you know more rather than create a new thread, we don`t normally close Tech related topics but mark them as answered/resolved accordingly. 


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