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Can't remove corrupt files from my computer


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#1
danno_1324

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Hello,

 

I have a couple issues with corrupt files on my laptop. The first issue I'm having is that I have 2 video files that I can not delete off my computer. I have tried booting in safe mode to delete, changing the file extention and I tried using file assassin to delete them but none of these work. Any advice on how to remove them would be great.

 

The second issue I'm having is that when I start internet explore a message apears on the bottom of my screen that says "the file or directory C:\Program Files\Internet Explorer\en-US is corrupt or unreadable. run chkdsk utility". Any advise on how to fix this corruption would be great too.

 

Thanks,

Daniel


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#2
SleepyDude

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Hi,

 

Did you run chkdsk already?

 

 

  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /f /x C:
    Note: When it ask if you want to checked the volume next time the system restarts answer Yes
  • restart the computer.

 


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#3
danno_1324

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I just ran chkdsk and restarted my computer. I am still getting the message when I open explorer and can not remove the files


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#4
SleepyDude

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Hi,

 

I would like to see the chkdsk result

 

  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

 

 


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#5
danno_1324

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ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 12/21/2015 10:02:10 AM >------
No Events found for Winlogon, Chkdsk or Wininit!

 

 

 

Also when I start the ListChkDskResult program there's a pop-up in the bottom right of my computer that says "the file or directory C:\Program files (x86)\Common Files\microsoft shared is corrupt or unreadable. run chkdsk.


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#6
SleepyDude

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Hi,

 

Do you have backups of your files? If no please copy them to some other place just in case if the Hard disk is failing.

 

Run chkdsk again but this time type:

chkdsk /r /x C:

Note: The Scan can take a long time, let it run.


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#7
danno_1324

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I tried again and waited a couple hours to open the report but got the same result.

 

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 12/21/2015 5:17:39 PM >------
No Events found for Winlogon, Chkdsk or Wininit!

 

I'm still getting the file corruption error when I try to open the ListChkDskResult. Is there another program I can use to open the chkdsk report?


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#8
danno_1324

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I tried downloading the program and got a message that the publisher couldn't be verified. Could this be what is causing the problem?


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#9
danno_1324

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The ListChkDskResult program


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#10
SleepyDude

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Hi,

 

I tried downloading the program and got a message that the publisher couldn't be verified. Could this be what is causing the problem?

 

No because the program run.

 

Execute this please to generate another log

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer Errors
  • List Devices (select Only Problems)
  • List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.
 


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#11
danno_1324

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MiniToolBox by Farbar  Version: 02-11-2015
Ran by Owner (administrator) on 21-12-2015 at 18:12:57
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 276711U Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/21/2015 06:01:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_WinDefend, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x00000000000932a9
Faulting process id: 0x13a8
Faulting application start time: 0xsvchost.exe_WinDefend0
Faulting application path: svchost.exe_WinDefend1
Faulting module path: svchost.exe_WinDefend2
Report Id: svchost.exe_WinDefend3

Error: (12/21/2015 05:30:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x00000000000932a9
Faulting process id: 0xfac
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 05:29:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x0000000000028f76
Faulting process id: 0x11bc
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 04:31:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_WinDefend, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x00000000000932a9
Faulting process id: 0x1348
Faulting application start time: 0xsvchost.exe_WinDefend0
Faulting application path: svchost.exe_WinDefend1
Faulting module path: svchost.exe_WinDefend2
Report Id: svchost.exe_WinDefend3

Error: (12/21/2015 03:54:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x00000000000932a9
Faulting process id: 0x1730
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 03:52:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x000000000001883d
Faulting process id: 0x12c0
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 03:52:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x000000000001883d
Faulting process id: 0x16a4
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 03:50:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.18493, time stamp: 0x538d8c78
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x000000000001883d
Faulting process id: 0x1784
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3

Error: (12/21/2015 03:18:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (12/21/2015 03:18:12 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

System errors:
=============
Error: (12/21/2015 06:12:26 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (12/21/2015 06:12:26 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (12/21/2015 06:11:11 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (12/21/2015 06:11:11 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (12/21/2015 06:11:11 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (12/21/2015 06:10:39 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (12/21/2015 06:10:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (12/21/2015 06:10:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (12/21/2015 06:10:39 PM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (12/21/2015 06:02:23 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Microsoft Office Sessions:
=========================
Error: (12/21/2015 06:01:22 PM) (Source: Application Error)(User: )
Description: svchost.exe_WinDefend6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.18869556366f2c000000500000000000932a913a801d13c3ef42414ebC:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dllc05976a3-a836-11e5-b581-904ce5da9a54

Error: (12/21/2015 05:30:03 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c000000500000000000932a9fac01d13c3f22cba598C:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dll60a0a7dd-a832-11e5-b581-904ce5da9a54

Error: (12/21/2015 05:29:38 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c00000050000000000028f7611bc01d13c3f12b6835cC:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dll51d664e7-a832-11e5-b581-904ce5da9a54

Error: (12/21/2015 04:31:21 PM) (Source: Application Error)(User: )
Description: svchost.exe_WinDefend6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.18869556366f2c000000500000000000932a9134801d13c2cf3f88ef1C:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll2d22aba0-a82a-11e5-af34-904ce5da9a54

Error: (12/21/2015 03:54:31 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c000000500000000000932a9173001d13c31c9ee2e52C:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dll07c33097-a825-11e5-af34-904ce5da9a54

Error: (12/21/2015 03:52:50 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c0000005000000000001883d12c001d13c318d9c5f71C:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dllcb762476-a824-11e5-af34-904ce5da9a54

Error: (12/21/2015 03:52:38 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c0000005000000000001883d16a401d13c3186c42c29C:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dllc49b8fcf-a824-11e5-af34-904ce5da9a54

Error: (12/21/2015 03:50:45 PM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.18493538d8c78ntdll.dll6.1.7601.18869556366f2c0000005000000000001883d178401d13c3142d8ef54C:\Windows\system32\consent.exeC:\Windows\SYSTEM32\ntdll.dll814d6dcb-a824-11e5-af34-904ce5da9a54

Error: (12/21/2015 03:18:12 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (12/21/2015 03:18:12 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

========================= Devices: ================================

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*TEREDO\0000
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 3992.03 MB
Available physical RAM: 2629.74 MB
Total Virtual: 7982.26 MB
Available Virtual: 6443.88 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.95 GB) (Free:29.79 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                   

**** End of log ****


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#12
SleepyDude

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Can you tell me the age of the machine?


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#13
danno_1324

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It's 7-8 years old


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#14
SleepyDude

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It's 7-8 years old

 

It's a LENOVO right?

 

Lenovo have some diagnostic tools available here can you burn a CD or create a bootable flash to test the Hard Disk?


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