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Somethings Not Right


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#16
RKinner

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We have a special program that will remove Farber and most of our other tools which we run once we are sure your system is clean.

 

I don't think the folder you removed was a leftover from Win 8.  In my Win 8 there is a ShellNew folder but it only has journal.jnt in it.

 

 

When did you  delete the Shell folder?  If it was recently your oldest restore point is 12/24  so you could try going back to that one and see if it helps.

 

NirSoft has a nice little program that will tell you if something is missing in your right click menus.  It's called ShellMenuView.

 

Download it from this page:

http://www.nirsoft.n..._menu_view.html

 

The actual download is down where it says:

 

Download ShellMenuView for x64

 

It's a zip file so you need to right click on it and Extract All then right click and Run As Admin on the shmnview64.exe file.  

 

Once it's up you can click on one of the entries then do Edit, Select All then Edit, Copy Selected Items then move to a reply and  Ctrl + v to paste the copied text into a reply.

 

That should allow me to see what is missing.


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#17
RKinner

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Can you verify that the folder you removed was ShellNew in c:\Windows\ShellNew.

 

If it's not there can you create it?


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#18
ding dong

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Sorry I cant see "Download ShellMenuView for x64" on the link page you supplied?

 

No, I cant verify what folder I removed but it had the word "shell menu" in it so I assumed it was related to my old W8 program.


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#19
RKinner

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It's there toward the bottom

 


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#20
ding dong

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Microsoft Windows [Version 10.0.10586]

© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\Danny\Desktop>CD /D C:\
 
C:\>set path=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SystemRoot%\System32\WindowsPowerShell\v1.0
 
C:\>chkdsk C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Windows.
 
WARNING!  /F parameter not specified.
Running CHKDSK in read-only mode.
 
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  356352 file records processed.                                                        
 
File verification completed.
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  9191 large file records processed.                                   
 
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  0 bad file records processed.                                     
 
 
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Index entry Preferences in index $I30 of file 7334 is incorrect.
Index entry PREFER~1 in index $I30 of file 7334 is incorrect.
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Index entry CHKDSK.EXE-13847046.pf in index $I30 of file 71832 is incorrect.
Index entry CHKDSK~1.PF in index $I30 of file 71832 is incorrect.
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Progress: 415426 of 476290 done; Stage: 87%; Total: 78%; ETA:   0:00:28    
Progress: 415550 of 476290 done; Stage: 87%; Total: 78%; ETA:   0:00:28 .  
Progress: 415750 of 476290 done; Stage: 87%; Total: 79%; ETA:   0:00:28 .. 
Progress: 416311 of 476290 done; Stage: 87%; Total: 79%; ETA:   0:00:28 ...
Progress: 476290 of 476290 done; Stage: 100%; Total: 79%; ETA:   0:00:28    
                                                                                       
                                                                                       
  476290 index entries processed.                                                       
 
Index verification completed.
 
Errors found.  CHKDSK cannot continue in read-only mode.
 
C:\>

Edited by ding dong, 12 January 2016 - 12:28 AM.

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#21
ding dong

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I also have this now when trying to open my pictures:

 

 

 

Capture.PNG

 

 

 

 

 


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#22
ding dong

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Its all ok now......I dont get it.......alll those programs and spyware/malware/system checks could not solve the problem...I am amazed?

 

I eventually did a system restore and all working now. 


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#23
RKinner

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We usually clean up with Delfix.  This removes most of our tools and their logs and quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore.  Follow the instructions and ignore the picture since it doesn't show the correct options as checked.
 
 
Ensure Remove disinfection tools is ticked
Also tick:
Create registry backup
Purge system restore
 
Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

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#24
ding dong

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Purge system restore? Does that mean all my restore points will be wiped?


Edited by ding dong, 12 January 2016 - 02:33 PM.

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#25
RKinner

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The latest System Restore Point will be kept.  The rest will be erased.


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#26
ding dong

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# DelFix v1.011 - Logfile created 14/01/2016 at 06:23:52
# Updated 18/08/2015 by Xplode
# Username : Danny - BELLPC
# Operating System : Windows 10 Home  (64 bits)
 
~ Removing disinfection tools ...
 
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #6 [Windows Update | 12/30/2015 02:39:56]
Deleted : RP #7 [Windows Update | 01/06/2016 08:13:05]
Deleted : RP #9 [Restore Point Created by FRST | 01/07/2016 08:16:00]
Deleted : RP #10 [JRT Pre-Junkware Removal | 01/07/2016 09:39:18]
Deleted : RP #11 [Tweaking.com - Windows Repair | 01/12/2016 04:52:15]
Deleted : RP #12 [Restore Operation | 01/12/2016 06:38:55]
Deleted : RP #13 [13/1/2016 | 01/12/2016 20:55:03]
 
New restore point created !
 
########## - EOF - ##########

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