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Websites crash, can't play video [Solved]


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#46
BrianDrab

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Good. Let's start with MBAM.

 

Step#1 - Malwarebytes Scan

  • Download Malwarebytes to your desktop from here.
  • Right-click on the file that is downloaded to your desktop and select Run as administrator. Answer Yes when asked to Allow.
  • Select the appropriate language and click OK.
  • Click Next.
  • Select "I accept the agreement" and click Next.
  • Click Next
  • Change the install path if desired. Normally you will keep this as is. Click Next.
  • Click Next again.
  • Click Next again.
  • Click Install.
  • Uncheck "Enable free trial of Malwarebytes Anti-Malware Premium".
  • Click Finish
  • If an update is found you will be prompted to download and install. Go ahead.
  • Click the Settings button and then the Detection and Protection tab. Then check the box to Scan for rootkits. as shown below.
  • ScanForRootkits.JPG
     

 


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#47
ndskykng

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Installed updated and scanned.  Nothing so far


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#48
BrianDrab

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I woulnd't expect it to find anything. Just wanted to get it back on your machine as it's an excellent 2nd scanner. Use it once a month to scan your machine.

 

 

 

Now let's download/install the newest version of CryptoPrevent.

  • Download CryptoPrevent free for home use here following the instructions below.
  • Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
  • Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
  • You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
  • You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
  • You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
  • Click the Apply button to set Default protection.
  • You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  • That's it. The protection is in place.

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
 
UpdatesV7.4.11.JPG

 


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#49
ndskykng

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How often should I check for update? This step is done.

 

Also, I know you said you didn't except an infection so soon, I was just worried something may have happened in my protection-free weekend.  In any case, during your review of the initial logs, do you think I was infected in the first place?  


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#50
BrianDrab

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How often should I check for update? This step is done.

 

Monthly.

 

Also, I know you said you didn't except an infection so soon, I was just worried something may have happened in my protection-free weekend.  In any case, during your review of the initial logs, do you think I was infected in the first place?  

 

I don't think you were infected. I think it was more of a software conflict. Too much security can do that. You have to find a balance. At this point that is all the software I recommend re-installing. If you feel you want to re-install more you may do so but I don't recommend it.


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#51
ndskykng

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Sounds good.  I'm all about simplifying if I can.

My only concern is that everytime I ran SuperAntiSpyware, it inevitably caught at least 70+ items than needed to be cleaned up.  It was stuff never found on Malwarebytes or Windows Defender scans.  Is it okay to forego this?  With that said, I dont want to install it again if it will just slow things down again.


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#52
BrianDrab

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I've reviewed your logs and they are clean so I wouldn't re-install SuperAntiSpaware. If that is all I'll leave you with the following.

 

OK! Well done, your computer is clean again! :thumbsup: Part of our jobs here is to help you clean your computer. But beyond that and just as important is to provide you with some information to keep you safe and secure on the net as well as to share knowledge. Following is that information.
 
1. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
1. Download Delfix from here.
2. Ensure everything is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Note: Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.
 
2. Antimalware- Preventative
Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is an anti-malware software and not an antivirus software so it won't conflict with the Antivirus that you are running. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
 
 
For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing
 
OK, all the best, and stay safe!
 
Items for your next post
1. Contents of the delfix log


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#53
ndskykng

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# DelFix v1.011 - Logfile created 25/01/2016 at 19:45:11
# Updated 18/08/2015 by Xplode
# Username : Michael - MIKE-PC
# Operating System : Windows 10 Home  (64 bits)
 
~ Activating UAC ... OK
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Michael\Desktop\Addition.txt
Deleted : C:\Users\Michael\Desktop\Fixlog.txt
Deleted : C:\Users\Michael\Desktop\FRST.txt
Deleted : C:\Users\Michael\Desktop\FRST64.exe
Deleted : C:\Users\Michael\Downloads\Addition.txt
Deleted : C:\Users\Michael\Downloads\AdwCleaner.exe
Deleted : C:\Users\Michael\Downloads\FRST.txt
Deleted : C:\Users\Michael\Downloads\FRST64.exe
Deleted : HKLM\SOFTWARE\AdwCleaner
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #1 [Scheduled Checkpoint | 01/21/2016 13:56:53]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

 


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#54
BrianDrab

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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