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Need help with blue screen (Resolved).


Best Answer phillpower2 , 19 February 2016 - 03:08 AM

   Shawn Aw, TipTo ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP. Most of those logs... Go to the full post »


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#1
Shawn Aw

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Any help?

Attached Files

  • Attached File  BSOD.txt   203KB   151 downloads

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#2
phillpower2

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✓  Best Answer

:welcome:   Shawn Aw,

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

 

Most of those logs are of no use as they date as far back as 7/26/2008 9:29:37 PM however the latest are concerned with Avast so this is where we should look first, latest log below, a much earlier crash was caused by AVG, was AVG properly uninstalled using the AVG removal tool before Avast was installed.

 

Filename          : aswVmm.sys
Address In Stack  : 
From Address      : fffff880`01074000
To Address        : fffff880`010ba000
Size              : 0x00046000
Time Stamp        : 0x56ba489c
Time String       : 2/10/2016 4:14:20 AM
Product Name      : Avast Antivirus
File Description  : avast! VM Monitor
File Version      : 11.1.3151.1663
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswVmm.sys
 
and one from earlier on this month again below;
 
Filename          : aswNdisFlt.sys
Address In Stack  : 
From Address      : fffff880`01000000
To Address        : fffff880`01074000
Size              : 0x00074000
Time Stamp        : 0x56b0c3ee
Time String       : 2/2/2016 10:57:50 PM
Product Name      : Avast Antivirus
File Description  : avast! Filtering NDIS driver
File Version      : 11.1.2253.1653
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswNdisFlt.sys
 
Filename          : avgmfx64.sys
Address In Stack  : 
From Address      : fffff880`01c00000
To Address        : fffff880`01c3f000
Size              : 0x0003f000
Time Stamp        : 0x5627abf4
Time String       : 10/21/2015 11:15:00 PM
Product Name      : AVG Internet Security
File Description  : AVG Resident Shield Minifilter Driver
File Version      : 16.7.0.7225
Company           : AVG Technologies CZ, s.r.o.
Full Path         : C:\Windows\system32\drivers\avgmfx64.sys
 
As an asides Shawn Aw, please help us to help you by providing as much information as you can about the computer issue/s that you are having, what has been tried and the type and/or model of computer concerned, there are many causes of BSOD but one of the most frequent involves internet connection, another as in your case is AV software which in turn can cause BSOD when connected or attempting to connect to the internet.

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#3
Shawn Aw

Shawn Aw

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:welcome:   Shawn Aw,

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

 

Most of those logs are of no use as they date as far back as 7/26/2008 9:29:37 PM however the latest are concerned with Avast so this is where we should look first, latest log below, a much earlier crash was caused by AVG, was AVG properly uninstalled using the AVG removal tool before Avast was installed.

 

Filename          : aswVmm.sys
Address In Stack  : 
From Address      : fffff880`01074000
To Address        : fffff880`010ba000
Size              : 0x00046000
Time Stamp        : 0x56ba489c
Time String       : 2/10/2016 4:14:20 AM
Product Name      : Avast Antivirus
File Description  : avast! VM Monitor
File Version      : 11.1.3151.1663
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswVmm.sys
 
and one from earlier on this month again below;
 
Filename          : aswNdisFlt.sys
Address In Stack  : 
From Address      : fffff880`01000000
To Address        : fffff880`01074000
Size              : 0x00074000
Time Stamp        : 0x56b0c3ee
Time String       : 2/2/2016 10:57:50 PM
Product Name      : Avast Antivirus
File Description  : avast! Filtering NDIS driver
File Version      : 11.1.2253.1653
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswNdisFlt.sys
 
Filename          : avgmfx64.sys
Address In Stack  : 
From Address      : fffff880`01c00000
To Address        : fffff880`01c3f000
Size              : 0x0003f000
Time Stamp        : 0x5627abf4
Time String       : 10/21/2015 11:15:00 PM
Product Name      : AVG Internet Security
File Description  : AVG Resident Shield Minifilter Driver
File Version      : 16.7.0.7225
Company           : AVG Technologies CZ, s.r.o.
Full Path         : C:\Windows\system32\drivers\avgmfx64.sys
 
As an asides Shawn Aw, please help us to help you by providing as much information as you can about the computer issue/s that you are having, what has been tried and the type and/or model of computer concerned, there are many causes of BSOD but one of the most frequent involves internet connection, another as in your case is AV software which in turn can cause BSOD when connected or attempting to connect to the internet.
 
Hello there 
phillpower2. I don't know what is wrong. I cannot uninstall avg completely. I think this is the problem that causes it to crash?

 


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#4
Shawn Aw

Shawn Aw

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:welcome:   Shawn Aw,

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

 

Most of those logs are of no use as they date as far back as 7/26/2008 9:29:37 PM however the latest are concerned with Avast so this is where we should look first, latest log below, a much earlier crash was caused by AVG, was AVG properly uninstalled using the AVG removal tool before Avast was installed.

 

Filename          : aswVmm.sys
Address In Stack  : 
From Address      : fffff880`01074000
To Address        : fffff880`010ba000
Size              : 0x00046000
Time Stamp        : 0x56ba489c
Time String       : 2/10/2016 4:14:20 AM
Product Name      : Avast Antivirus
File Description  : avast! VM Monitor
File Version      : 11.1.3151.1663
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswVmm.sys
 
and one from earlier on this month again below;
 
Filename          : aswNdisFlt.sys
Address In Stack  : 
From Address      : fffff880`01000000
To Address        : fffff880`01074000
Size              : 0x00074000
Time Stamp        : 0x56b0c3ee
Time String       : 2/2/2016 10:57:50 PM
Product Name      : Avast Antivirus
File Description  : avast! Filtering NDIS driver
File Version      : 11.1.2253.1653
Company           : AVAST Software
Full Path         : C:\Windows\system32\drivers\aswNdisFlt.sys
 
Filename          : avgmfx64.sys
Address In Stack  : 
From Address      : fffff880`01c00000
To Address        : fffff880`01c3f000
Size              : 0x0003f000
Time Stamp        : 0x5627abf4
Time String       : 10/21/2015 11:15:00 PM
Product Name      : AVG Internet Security
File Description  : AVG Resident Shield Minifilter Driver
File Version      : 16.7.0.7225
Company           : AVG Technologies CZ, s.r.o.
Full Path         : C:\Windows\system32\drivers\avgmfx64.sys
 
As an asides Shawn Aw, please help us to help you by providing as much information as you can about the computer issue/s that you are having, what has been tried and the type and/or model of computer concerned, there are many causes of BSOD but one of the most frequent involves internet connection, another as in your case is AV software which in turn can cause BSOD when connected or attempting to connect to the internet.

 

I used the avg removal tool and nothing left in my pc. 


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#5
phillpower2

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Now that you have managed to uninstall AVG, get rid of all of the old crash dumps using Windows Disk Cleanup, see below;

 

To delete files using Disk Cleanup

The following procedure cleans up files associated with your user account. You can also use Disk Cleanup to clean up all the files on your computer.

  1. Open Disk Cleanup by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818. In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.

  2. In the Drives list, click the hard disk drive that you want to clean up, and then click OK.

  3. In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the check boxes for the file types that you want to delete, and then click OK.

  4. In the message that appears, click Delete files.

Use the computer as you normally would and see if you get any more BSOD, if you do, upload them for us using the method below;

 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
Couple of pointers for you that will make following the thread easier for both of us, no need to quote every reply and use the edit tab to add any additional information to your last reply, this only if we have not replied to your last reply though.

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#6
Shawn Aw

Shawn Aw

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Now that you have managed to uninstall AVG, get rid of all of the old crash dumps using Windows Disk Cleanup, see below;

 

To delete files using Disk Cleanup

The following procedure cleans up files associated with your user account. You can also use Disk Cleanup to clean up all the files on your computer.

  1. Open Disk Cleanup by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818. In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.

  2. In the Drives list, click the hard disk drive that you want to clean up, and then click OK.

  3. In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the check boxes for the file types that you want to delete, and then click OK.

  4. In the message that appears, click Delete files.

Use the computer as you normally would and see if you get any more BSOD, if you do, upload them for us using the method below;

 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
Couple of pointers for you that will make following the thread easier for both of us, no need to quote every reply and use the edit tab to add any additional information to your last reply, this only if we have not replied to your last reply though.

 

Haha man! I will see how let u know


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#7
phillpower2

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No problem and good luck  :thumbsup:


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