[Rajat kuntal]

they are exactly same in all specification(240pin) but the new one is smaller in height

the system boots normally when i insert anyone of them, but collectively they creates problem

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Thanks for the update 

 

Can you post the brand and model name or number of the MB for us please.

 

BTW: Odd that the Ram is a different height yet has the same serial number but at least it works.

[phillpower2]

Thanks for the update 

 

Can you post the brand and model name or number of the MB for us please.

 

BTW: Odd that the Ram is a different height yet has the same serial number but at least it works.

[Rajat kuntal]

what is meant by MB ?

[phillpower2]

MB = Motherboard.

[Rajat kuntal]

it is intel DG31GL,

G33/31 express chipset family

[phillpower2]

So only the two memory slots which is a pity 

 

As both sticks will work in one the one slot it may suggest that the other slot is bad.

 

Try each stick on it`s own in the slot that is not normally used and let us know what happens.

[Rajat kuntal]

any of the two stick can work in either slot

currently i am using slot1 : 2gb

                                slot2: 512mb

there is no problem at all

[phillpower2]

That is both good and bad news, good that the memory slots are ok but bad that the two 2GB will not work together for whatever reason.

 

There is a way of checking that both sticks are the same spec, it involves a bit of swapping and changing so let us know if you want to do the checks.

[Rajat kuntal]

that's what i want to say  "the two 2GB will not work together for whatever reason."

one thing i guess that the MB has maximum capacity of 4gb so that it become out of control at full capacity

 

i m ready for the checks

[phillpower2]

one thing i guess that the MB has maximum capacity of 4gb so that it become out of control at full capacity

 

 

Not likely but possible if the board is temperamental, have you tried removing the MBs CMOS battery to restore the factory default settings.

 

Do the following for each 2GB stick of Ram that you have

 

Download CPU-Z from here run it, click on the Memory tab, grab a screenshot and attach it to your next reply for us, please only use the method below for the screenshot.

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[phillpower2]

Not heard back from you Rajat kuntal , do you still require assistance or is the issue now resolved, an update would be appreciated.