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Urgent: Ransom Hack


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#1
writertiff

writertiff

    Member

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I was on thesaurus.com and entered a word to look up a synonym and it popped up a long message saying I had to pay to unlock the computer.

Obviously I didn't but I have Windows 10 now and I don't know how to boot it into safe mode so I'm writing this from my iPhone.

Just ran malware bytes and it didn't find anything.

The message said something about not being protected and Microsoft. When I open uninstall programs I see that Microsoft office home and student was installed today. I didn't install that today. Is his what I need to uninstall? Isn't want it to get rid of my REAL ms home and office.

Help! I use his for my work and without it, we can't pay bills or anything.

 

UPDATE: I deleted MS Office and reinstalled. Turns out I went to thesaurus.NET not dot com - now installed adblock. Seems to be working. This post can be deleted unless you think I need to do anything else to clean up.


Edited by writertiff, 29 May 2016 - 10:16 AM.

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#2
RKinner

RKinner

    Malware Expert

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If you like we can take a quick look to see if they did anything else.

 

 
Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer
 
NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.
 
Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).
 
scan-results.jpg
 
Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.
 
The report will be saved in the C:\AdwCleaner folder.
 
 
 
Junkware-Removal-Tool
 
Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site
  • Pause your anti-virus.  Close all browsers.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  •  
     
     
    Please download Farbar Recovery Scan Tool and save it to your Desktop. 
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 
     
    •  
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 
  • Press Scan button. 
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste log back here. 
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

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