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can't repair files possible malware infection [Solved]


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#16
Dakeyras

Dakeyras

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Hi. :)
 

Thanks for the help my woolly friend! :spoton: I'm glad we were able to clean my system. This rig is 7 years old but I still need her running until I can get my replacement built (Don't have the funds for it right not but I'm saving up for it).

You're most welcome!

Aye your machine is a wee bit old but the overall spec's are not to shabby being honest and it may just be able to support a upgrade to W10(the free upgrade is withdrawn 29 July this year).
 

One last question for you. Do I need to worry about those 4 files that SFC couldn't fix? The way Phillpower2 described them it sounded like they weren't overall that important.

They may have been repaired actually via the prior three SR runs; however if not I concur with phillpower2 as mentioned prior not that major in the great scheme of things and your machine will perform just fine. If I thought otherwise I would let you know be rest assured.

Do let phillpower2 know in your other topic all sorted as he likes to mark them as solved etc, thank you.
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#17
m8dman

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Sorry to bother you again dakeyras but I've run into a problem upgrading IE8. I tried to upgrade it to IE10 and then to IE11 as you suggested but I kept getting the "Internet Explorer did not finish installing".

 

Any ideas on how I can fix this?


Edited by m8dman, 10 June 2016 - 02:18 AM.

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#18
Dakeyras

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Hi. :)
 

Sorry to bother you again dakeyras

Not a problem. The below may be of some assistance:

Internet Explorer Did Not Finish Installing

Still a problem we will try something else etc.
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#19
m8dman

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Tried the guides in that blog.

 

Still couldn't get IE10 to install.


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#20
Dakeyras

Dakeyras

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Hi. :)
 

Tried the guides in that blog.

Still couldn't get IE10 to install.

Fair play, lets try something else then...

Please download the installer for IE9 from here and save to your desktop.

Right click on IE9-Windows7-x64-enu.exe and select Run as Administrator >> follow the prompts.

Let myself know the outcome in your next reply.
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#21
m8dman

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Couldn't install it either. Do you want to take a look at the IE9 main and the IE10 main logs?

 

Posted below if you want to take a look at them.

Attached Files


Edited by m8dman, 11 June 2016 - 10:19 AM.

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#22
Dakeyras

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Hi. :)
 

Posted below if you want to take a look at them.

Thanks, pinpointed the problem and lets proceed as follows shall we...

TFC(Temp File Cleaner):
  • Please download TFC to the desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Right-click on TFC.exe and select Run as Administrator to run the program.
  • Click the Start button in the bottom left of the GUI(graphical user interface)'
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes , and may only take a few seconds. Only if needed will you be prompted to reboot.

Install/scan with SURT:

Please download the System Update Readiness Tool and save to your desktop.

Double-click on Windows6.1-KB947821-v34-x64 >> follow the prompts etc.

Next:

Try to reinstall IE9 again please. Let myself know the outcome in your next reply, thank you.
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#23
m8dman

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No luck this time either. Getting the same  Process exit code 0x00003712 (14098) [The component store has been corrupted. ] error in the IE9 main log.

 

It's strange I keep getting the component store error since my Windows Update is working just fine.


Edited by m8dman, 11 June 2016 - 08:34 PM.

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#24
Dakeyras

Dakeyras

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Hi. :)
 

It's strange I keep getting the component store error since my Windows Update is working just fine.

Not that strange to be honest as malware can have/leave behind very unpredictable affects upon a Operating System as a whole most unfortunately.

Ok lets try a few different methodology's as follows...

Next:

Perform a Clean Boot, afterwards check if IE9 will install please.

Regardless the outcome, undo the Clean Boot. If still unable to install the browser...

Next:

Download and install this update, afterwards check if IE9 will install please.

Next:

Let myself know the outcome of the above in your next reply and we will then go from there, thank you.
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#25
m8dman

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Looks like I spoke too soon. My windows security updates are failing now.


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#26
Dakeyras

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Hi. :)

Have you followed/tried the advise in post #24 ?

My windows security updates are failing now.

Download and run the MS fixit tool in aggressive mode...
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#27
m8dman

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Hi. :)

Have you followed/tried the advise in post #24 ?

My windows security updates are failing now.

Download and run the MS fixit tool in aggressive mode...

 

Yeah I tried running the update but it said it was not applicable to my computer.

 

How do I run the fixit tool in aggressive mode? When I ran it there was no option to. Did Microsoft remove that option?

 

Thanks for the help and I'm sorry for taking up your time.


Edited by m8dman, 14 June 2016 - 06:36 PM.

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#28
Dakeyras

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Hi. :)

My sincere apologies for the delay...

Yeah I tried running the update but it said it was not applicable to my computer.

Acknowledged.

How do I run the fixit tool in aggressive mode? When I ran it there was no option to. Did Microsoft remove that option?

A honest oversight on my behalf as the fixit no longer has that particular feature. I take it still the same problems occurring after ran etc.
 

Thanks for the help and I'm sorry for taking up your time.

You're most welcome and no need to apologise I assure you. Ok lets perform two scans for now to check if anything pertinent is revealed as follows...

Scan with MTB:

Please download MiniToolBox and save your desktop.
  • Right-click on MiniToolBox.exe and select Run as Administrator to start the program.
  • Checkmark the option Select All
  • Then click on Go and post the result (Result.txt) in your next reply.
Note: If the log generated is too large to post conventionally merely attach it to your reply.

Scan with FSS:

Please download Farbar Service Scanner and save to your desktop.
  • Right-click FSS.exe and select Run as Administrator to start the program.
  • Select all available options.
  • Then click on the Scan tab.
  • When the scan is complete, it will produce a log named FSS.txt.
  • Post the contents in your next reply.

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#29
m8dman

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Here's the logs you requested.

 

Farbar Service Scanner Version: 27-01-2016
Ran by Desktop (administrator) on 16-06-2016 at 01:41:33
Running from "C:\Users\Desktop\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

Attached Files

  • Attached File  MTB.txt   26.99KB   18 downloads

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#30
Dakeyras

Dakeyras

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Hi. :)

If I may ask, why have you performed four system restore rollbacks in the last six days ?

10-06-2016 06:57:45 Restore Operation
10-06-2016 07:28:34 Restore Operation
10-06-2016 07:55:20 Restore Operation
16-06-2016 01:12:59 Restore Operation

As best not to make any changes to your machine whilst I am trying to assist you unless advised by myself. I can appreciate as too why you have done so but it does explain a lot and will hinder myself also being honest.

So please do refrain from self fixes in the future and any problems encountered merely inform myself. As otherwise I may consider withdrawing my volunteer assistance and close this topic, thank you.

Now it appears there has been a recent update that was successful:

16-06-2016 06:16:26 Windows Update

Plus Farbar Service Scanner is reporting no issues with Windows Update a whole I can discern, can you actually confirm for myself please this is the case or not ?

Also do uninstall the following per the reasons I stated in a prior post, thank you.

Java 7 Update 67
JavaFX 2.1.1


Also download and save the below custom batch file to your desktop:

Attached File  Dakeyras.bat   137bytes   28 downloads

Now right-click on the desktop Dakeyras.bat and select Run as Administrator to run the batch file. It will self-delete when completed.
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