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[Windows 10]Network 2 No Internet Access -> Your DNS Server Might


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#1
Skyfer

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Issue as per subject.
 
What I have tried:
1. Update device (Realtek PCIe GBE Family Controller) driver to 10.8.311.2016 
 
2. ip config:
Microsoft Windows [Version 10.0.10586]
(c) 2016 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>ipconfig /flushdns
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
C:\WINDOWS\system32>ipconfig /release
 
Windows IP Configuration
 
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::687c:1fc1:68ce:7fa%3
   Default Gateway . . . . . . . . . :
 
C:\WINDOWS\system32>ipconfig /renew
 
Windows IP Configuration
 
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::687c:1fc1:68ce:7fa%3
   IPv4 Address. . . . . . . . . . . : 192.168.1.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
 
Tunnel adapter isatap.{35F584B8-6E1D-449C-9566-361470742917}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\WINDOWS\system32>ipconfig /release6
 
Windows IP Configuration
 
No operation can be performed on isatap.{35F584B8-6E1D-449C-9566-361470742917} while it has its media disconnected.
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::687c:1fc1:68ce:7fa%3
   IPv4 Address. . . . . . . . . . . : 192.168.1.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
 
Tunnel adapter isatap.{35F584B8-6E1D-449C-9566-361470742917}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\WINDOWS\system32>ipconfig /registerdns
 
Windows IP Configuration
 
Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.
 
C:\WINDOWS\system32>ipconfig /all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-28EGNJH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D8-CB-8A-E2-8A-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::687c:1fc1:68ce:7fa%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, June 8, 2016 11:08:50 AM
   Lease Expires . . . . . . . . . . : Thursday, June 9, 2016 11:08:50 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 47762314
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-E9-1B-59-D8-CB-8A-E2-8A-E2
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{35F584B8-6E1D-449C-9566-361470742917}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
C:\WINDOWS\system32>

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#2
RKinner

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Open an Elevated Command Prompt  http://www.eightforu...indows-8-a.html

 

Type with an Enter after the line:

nslookup geekstogo.com

Do you get something like:

 


C:\Windows\system32>nslookup geekstogo.com
Server:  cdns01.comcast.net
Address:  2001:558:feed::1
 
Non-authoritative answer:
Name:    geekstogo.com
Addresses:  104.28.28.94
          104.28.29.94

 

 

Or does it time out?
 
Try:
 
ping  192.168.1.1

This should give you something like this:

 
C:\Windows\system32>ping 192.168.1.1
 
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
 
Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms

 

 

 

 

Now try:

tracert  -d  8.8.8.8

Do you get trace complete at the end or does it give you 29 lines of stars after the first line?


C:\Windows\system32>tracert  -d  8.8.8.8
 
Tracing route to 8.8.8.8 over a maximum of 30 hops
 
  1     1 ms     1 ms     1 ms  192.168.0.1
  2     9 ms    10 ms    10 ms  96.120.12.37
  3    10 ms     9 ms     9 ms  68.85.221.41
  4    11 ms    11 ms    12 ms  68.86.103.5
  5    11 ms    12 ms    11 ms  68.86.92.121
  6    13 ms    13 ms    13 ms  68.86.86.77
  7    13 ms    13 ms    12 ms  68.86.83.14
  8    11 ms    12 ms    11 ms  75.149.228.174
  9    12 ms    12 ms    12 ms  209.85.241.131
 10    13 ms    13 ms    18 ms  209.85.241.175
 11    12 ms    12 ms    12 ms  8.8.8.8
 
Trace complete.

 

 


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#3
Skyfer

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The result from the commands:

Microsoft Windows [Version 10.0.10586]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>nslookup geekstogo.com
Server:  UnKnown
Address:  192.168.1.1

*** UnKnown can't find geekstogo.com: Query refused

C:\WINDOWS\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\WINDOWS\system32>tracert -d 8.8.8.8

Tracing route to 8.8.8.8 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\WINDOWS\system32>

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#4
RKinner

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Looks like your router is not connected to the Internet,  Are there any lights on it?


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#5
Skyfer

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Looks like your router is not connected to the Internet,  Are there any lights on it?

Yes.

 

Router

Light ON: Power, Internet

Light OFF: LAN1, LAN2, LAN3, LAN4

Light Flickering: WAN

Light Blinking: Wi-Fi 

 

Modem

Light ON: TEL2, TEL1, VOIP, LAN4 (connected to desktop PC), DSL

Light OFF: LAN2, LAN3

Light Flickering: LAN1 (connected to router)

Light Blinking: Internet


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#6
RKinner

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Disconnect the power from the modem.  Disconnect the LAN4 cable to the PC.  Disconnect the power to the router.

 

Plug in the modem.

 

Connect up the LAN4 to the PC.

 

Once the lights settle down try the nslookup or tracert command again and see if you get anything different. 


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#7
Skyfer

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Disconnect the power from the modem.  Disconnect the LAN4 cable to the PC.  Disconnect the power to the router.

 

Plug in the modem.

 

Connect up the LAN4 to the PC.

 

Once the lights settle down try the nslookup or tracert command again and see if you get anything different. 

 

Here (I even changed to another LAN cable) :( :

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>nslookup geekstogo.com
Server:  UnKnown
Address:  192.168.1.1

*** UnKnown can't find geekstogo.com: Query refused

C:\WINDOWS\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\WINDOWS\system32>tracert -d 8.8.8.8

Tracing route to 8.8.8.8 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\WINDOWS\system32>

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#8
RKinner

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It appears your modem is not working.  Call your ISP.  They can do a loopback test and also check the status


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#9
Skyfer

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Erm, well, where I live, let's just say the ISP technicians are completely textbook-oriented, i.e. they don't seem to be capable of critical thinking, in that if it's 'not in the book', it cannot be solved. I say this confidently due to past many experiences, where all of which I had to sort the issues by myself, ever since dial-up days. 

 

If any, I called them up yesterday, they were supposed to come today, and this was what I received this morning (it's night time here now):

 

Dear Valued Customer, there may be some delay in restoring your service. We apologise and will update you accordingly. TQ.

 

and 2 hours prior:

 

Dear Sir/Madam, restoration works for your service is in progress. TQ

 

 

I could bring up asking them to perform the loopback test & status check, but I don't see much hope. What can I do meanwhile?


Edited by Skyfer, 09 June 2016 - 08:27 AM.

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#10
RKinner

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Sounds like they are aware that they have a problem.  If it's on their end there is not much you can do.  

 

I suppose you could log in to the modem and see if it tells you anything.  Often there is a password on the modem's label.  If not Google the make and model number of the modem  and get the default password and see if you can get in that way.  To logon just open a browser and put in 192.168.1.1 and hit Enter.


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#11
Skyfer

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Ah, you really trust them.

Sorry, anyway, for mine is 192.168.0.1 and no I cannot log into it:

TCIJXv3.png

 

BUT I can log into that wirelessly: 

SCbF2d7.pngFd2SZVT.png

 

Also, does this mean anything, can this help with the troubleshooting?: 

DTAKiv1.png


Edited by Skyfer, 09 June 2016 - 12:42 PM.

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#12
RKinner

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Your router may be 192.168.0.1 but the modem which you tell me you are directly connected to is 192.168.1.1

 

 Default Gateway . . . . . . . . . : 192.168.1.1

 


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#13
Skyfer

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I found the root cause, and it's very silly! 
What happened was that the LAN/Ethernet cable was connected to the modem, not the router. 
 
When called the ISP customer service:
  • 1st Representative (8th June): Asked to connect the phone line to the TEL1 port, disregarding the DSL port
  • 2nd Representative (8th June): Asked to connect the LAN/Ethernet cable from modem to computer*
  • 3rd Representative (today, 10th June): Said connecting to modem is incorrect, should be connected to the router -> connect to router -> issue resolved
*Point after when I started this thread
 
Thanks for the help RKinner, this thread can be closed. 

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