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Problem with extracting files from ZIP archive.

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#1
ConorrMurphy

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Need help restoring backup files which were created by genie backup manager software.

I have lost some of the sequential files in the overall backup sequence.

The software vendor knowledge base claims that the almost 2-gig backup files are really

a zip file and should be able to unzip with any winzip type utility.

Problem and a question is:  I get the zip files, unzip them and all files come out great but with

an extra extension.   For example document.doc gets extracted as document.doc.genc file.

I rename the file to document.doc and even though the file size, creation date is fine the

file is unreadable.  This applies to all files extracted this way.  anyone had any experience with this?

Or what is a good zip un-corrupt utility out there?

 


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#2
SleepyDude

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Hi,

 

On a quick search the .genc file extension means that the files are encrypted using a proprietary format of genie backup manager.


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#3
MarcelBlazek

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Providing you have the professional version, and hopefully at least version 6.x.  Open Genie Backup and go to Tools/Advanced Tools/Genie Eyes and decrypt all the backup files after unzipping them (by changing the main file extensions to .zip).  This process will decrypt and make your files usable.

If that doesn't help, then the only option is to try to recover the files using ZIP Recovery Toolbox. I think that you will be able to save at least some files if not all. http://www.oemailrec...p_recovery.html


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#4
MarcelBlazek

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Also I hope this recommendations can help you somehow.

https://social.techn...forum=itproxpsp


Edited by MarcelBlazek, 25 June 2016 - 04:56 PM.

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#5
ConorrMurphy

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I am very grateful for your tips, guys. Thank you very much! The issue has been resolved.)

Edited by ConorrMurphy, 25 June 2016 - 03:47 PM.

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