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IE 11 won't close


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#16
RKinner

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Try doing each line separately and hit Enter after each line.


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#17
abrahams child

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Worked by doing each line.

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#18
RKinner

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It appears to be the second drive that it is having problems with.  I would repeat the disk checks on the two partitions.


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#19
abrahams child

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I did another check after returned today and here's what I have. 

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#20
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It looks like you fixed the bad block.

 

Are you still having problems shutting down the PC?  Is IE still acting up?

 

I'm going to be away from the PC today.  Back this evening.


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#21
abrahams child

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No issues as before, right now, of IE 11 freezing up or unresponsive tabs that are open during a session but I've noticed that the screen saver has frozen and had to do a restart.  Never done that before or could be a fluke thing.  Would a defrag do anything?  Thanks for the help!!


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#22
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Normally all a defrag will do is speed up file access but it might move the screen saver to a different part of the disk where it works better.  Won't hurt anyway.


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#23
abrahams child

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I have one more question sort of off topic but the HD I'm using for windows I partitioned it but didn't use the other half.  Could you direct me in the right direction as how to activate/turn on the unused side?  Thank you.


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#24
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Right click on Computer and select Manage then Disk Management.  If you want to just grow the current partition to use the Unallocated then: Find your partition in the lower half of the pane and right click.  Extend Partition.  Or IF you want to create a new partition with its own letter you can click on the Unallocated and right click then New Simple Volume then click on Next until you get to Finish.


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#25
abrahams child

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I'm going to move what I have in the second hd with two partitions to this new drive then unplug it and see if it returns to norm.  Seems to being acting normally.  I initially had some issues with it when I first got it.


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#26
abrahams child

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When you said it's the other drive that I'm having issues with you mean the one other than the C: drive?  I experienced the blue screen of death here a few days ago.  I have two hd's with both being partitioned.  If it's the second hd your talking about I should disconnect it to see if it's the real problem before I purchase another hd?  We are going to Renton next week and I could pick up another hd at Fry's.


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#27
RKinner

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Right now both drives appear to be working.  Looking at  the Frys site they have a 1 TB  for $49 Toshiba P300 Series 1TB SATA 6.0Gb/s 7200RPM 64MB Cache 3.5: Internal Desktop Hard Drive Retail Kit : HDWD110XZSTA would be a good replacement for your second drive.

 

Let's run bluescreenview and see what it tells us about your BSODs.

 

 
Download BlueScreenView
 
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.
 
Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#28
abrahams child

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Bluescreenview says can't be found.


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#29
abrahams child

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==================================================
Dump File         : 072916-48204-01.dmp
Crash Time        : 29/07/2016 11:26:10 PM
Bug Check String  :
Bug Check Code    : 0x00000101
Parameter 1       : 00000000`00000061
Parameter 2       : 00000000`00000000
Parameter 3       : fffff880`009e7180
Parameter 4       : 00000000`00000001
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+313f
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23418 (win7sp1_ldr.160408-2045)
Processor         : x64
Crash Address     : ntoskrnl.exe+6f400
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072916-48204-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,608
Dump File Time    : 29/07/2016 11:28:53 PM
==================================================

==================================================
Dump File         : 012713-21262-01.dmp
Crash Time        : 27/01/2013 6:20:46 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02addf74
Caused By Driver  : SYMEVENT64x86.SYS
Caused By Address : SYMEVENT64x86.SYS+19de6
File Description  : Symantec Event Library
Product Name      : SYMEVENT
Company           : Symantec Corporation
File Version      : 14.0.2.155
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\012713-21262-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 271,296
Dump File Time    : 27/01/2013 7:41:50 AM
==================================================

==================================================
Dump File         : 121412-21372-01.dmp
Crash Time        : 14/12/2012 4:27:39 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02ae5f74
Caused By Driver  : SYMEVENT64x86.SYS
Caused By Address : SYMEVENT64x86.SYS+19de6
File Description  : Symantec Event Library
Product Name      : SYMEVENT
Company           : Symantec Corporation
File Version      : 14.0.2.155
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\121412-21372-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 271,296
Dump File Time    : 14/12/2012 4:35:04 PM
==================================================

==================================================
Dump File         : 121312-30295-01.dmp
Crash Time        : 13/12/2012 5:22:15 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02aabf74
Caused By Driver  : SYMEVENT64x86.SYS
Caused By Address : SYMEVENT64x86.SYS+19de6
File Description  : Symantec Event Library
Product Name      : SYMEVENT
Company           : Symantec Corporation
File Version      : 14.0.2.155
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\121312-30295-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 271,296
Dump File Time    : 13/12/2012 6:11:34 AM
==================================================


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#30
RKinner

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Start, All Programs, Accessories, right click on Command Prompt and Run as Admin.

type:

 

dxdiag

 

hit enter.

 

 
Once it finishes Save All Information.  Point it at your desktop and it should save it as dxdiag.txt.
 
Exit
 
Double click on dxdiag.txt and copy and paste the text into a reply.

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