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Removal instructions for Zingload

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Started by Metallica , Jul 15 2016 07:14 AM

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#1
Metallica
Posted 15 July 2016 - 07:14 AM

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is Zingload?

The Malwarebytes research team has determined that Zingload is adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by Zingload?

You may see this entry in your list of installed programs:

warning4.png

and notice that the shortcuts for your browsers on the desktop, in the taskbar, and in the startmenu have been altered:

This will be the page that opens when you start those browsers:

main.png

and these setting in Chrome (as an example):

warning2.png

warning1.png

How did Zingload get on my computer?

Adware applications use different methods for distributing themselves. This particular one was installed by a trojan.

How do I remove Zingload?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Zingload?
  • You should have a look at Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Zingload adware. It would have warned you before the adware could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Possible signs in FRST logs:
 GroupPolicy: Restriction - Chrome <======= ATTENTION
 CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
 StartMenuInternet: IEXPLORE.EXE - C:\Program Files\Internet Explorer\iexplore.exe hxxp://www.zingload.com/?type=ll&uid={uid}
 FF Homepage: hxxp://www.zingload.com/?type=hp&uid={uid}
 FF SearchPlugin: C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\nch5mqsa.default\searchplugins\zingload.xml [2016-07-15]
 StartMenuInternet: FIREFOX.EXE - C:\Program Files (x86)\Mozilla Firefox\firefox.exe hxxp://www.zingload.com/?type=ll&uid={uid}
 CHR HomePage: Default -> hxxp://www.zingload.com/?type=hp&uid={uid}
 CHR StartupUrls: Default -> "hxxp://www.zingload.com/?type=hp&uid={uid}"
 StartMenuInternet: Google Chrome - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe hxxp://www.zingload.com/?type=ll&uid={uid}
 C:\Users\{username}\AppData\Local\Temp\1468571993VkJPWtmp.exe

FastCompress-Zip_1.0.2.3_Release (HKLM-x32\...\FastCompress-Zip) (Version:  - )
ShortcutWithArgument: C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Mozilla Firefox.lnk -> C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk -> C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\Users\Public\Desktop\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\Users\Public\Desktop\Mozilla Firefox.lnk -> C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) -> hxxp://www.zingload.com/?type=ll&uid={uid}
ShortcutWithArgument: C:\Users\Public\Desktop\Opera.lnk -> C:\Program Files (x86)\Opera\launcher.exe (Opera Software) -> hxxp://www.zingload.com/?type=ll&uid={uid}
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    In the existing folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs
       Alters the file Google Chrome.lnk
        6/28/2016 9:16 AM, 2195 bytes, A ==> 7/15/2016 10:40 AM, 2343 bytes, A
       Alters the file Mozilla Firefox.lnk
        2/8/2016 1:27 PM, 1159 bytes, A ==> 7/15/2016 10:40 AM, 1307 bytes, A
    In the existing folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default
       Alters the file Secure Preferences
        7/8/2016 8:40 AM, 37517 bytes, A ==> 7/15/2016 10:40 AM, 38068 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch
       Alters the file Google Chrome.lnk
        2/10/2016 11:39 AM, 2279 bytes, A ==> 7/15/2016 10:40 AM, 2427 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
       Alters the file Google Chrome.lnk
        3/3/2016 10:14 AM, 2393 bytes, A ==> 7/15/2016 10:40 AM, 2541 bytes, A
       Alters the file Mozilla Firefox.lnk
        6/20/2016 11:24 AM, 1159 bytes, A ==> 7/15/2016 10:40 AM, 1331 bytes, A
    In the existing folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default
       Alters the file prefs.js
        7/15/2016 10:33 AM, 10586 bytes, A ==> 7/15/2016 10:40 AM, 10703 bytes, A
       Adds the file search-metadata.json"="7/15/2016 10:40 AM, 89 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\searchplugins
       Adds the file zingload.xml"="7/15/2016 10:40 AM, 534 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Alters the file Google Chrome.lnk
        6/28/2016 9:16 AM, 2183 bytes, A ==> 7/15/2016 10:40 AM, 2331 bytes, A
       Alters the file Mozilla Firefox.lnk
        2/8/2016 1:27 PM, 1147 bytes, A ==> 7/15/2016 10:40 AM, 1295 bytes, A
       Alters the file Opera.lnk
        2/8/2016 1:39 PM, 1135 bytes, A ==> 7/15/2016 10:40 AM, 1259 bytes, A


Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
       "(Default)" = REG_SZ, ""C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.zingload.com/?type=ll&uid={uid}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome\shell\open\command]
       "(Default)" = REG_SZ, ""C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://www.zingload.com/?type=ll&uid={uid}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
       "(Default)" = REG_SZ, "C:\Program Files\Internet Explorer\iexplore.exe http://www.zingload.com/?type=ll&uid={uid}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\OperaStable\shell\open\command]
       "(Default)" = REG_SZ, ""C:\Program Files (x86)\Opera\Launcher.exe" http://www.zingload.com/?type=ll&uid={uid}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]
       "DefaultSearchProviderEnabled"="REG_SZ", "1"
       "DefaultSearchProviderKeyword"="REG_SZ", "zingload"
       "DefaultSearchProviderName"="REG_SZ", "Google"
       "DefaultSearchProviderSearchURL"="REG_SZ", "http://search.zingload.com/web?type=ds&x=fqxavzjbkb-292c0d15&uid={uid}&q={searchTerms}"
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/15/2016
Scan Time: 1:20 PM
Logfile: mbamZingload.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.07.15.04
Rootkit Database: v2016.05.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 315109
Time Elapsed: 13 min, 39 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 6
PUP.Optional.Zingload, HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\FIREFOX.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.zingload.com/?type=ll&uid={uid}, Good: (firefox.exe), Bad: ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.zingload.com/?type=ll&uid={uid}),Replaced,[a1af37ed88123cfae19a773b00049868]
PUP.Optional.Zingload, HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\GOOGLE CHROME\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://www.zingload.com/?type=ll&uid={uid}, Good: (Chrome.exe), Bad: ("C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://www.zingload.com/?type=ll&uid={uid}),Replaced,[5df351d3aeec082e602050629c68df21]
PUP.Optional.Zingload, HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND, C:\Program Files\Internet Explorer\iexplore.exe http://www.zingload.com/?type=ll&uid={uid}, Good: (iexplore.exe), Bad: (C:\Program Files\Internet Explorer\iexplore.exe http://www.zingload.com/?type=ll&uid={uid}),Replaced,[d67adc488b0f55e1fd7f318110f47987]
PUP.Optional.Zingload, HKLM\SOFTWARE\WOW6432NODE\CLIENTS\STARTMENUINTERNET\FIREFOX.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.zingload.com/?type=ll&uid={uid}, Good: (firefox.exe), Bad: ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe" http://www.zingload.com/?type=ll&uid={uid}),Replaced,[0c44061e9a0079bd1665fab80ff5d927]
PUP.Optional.Zingload, HKLM\SOFTWARE\WOW6432NODE\CLIENTS\STARTMENUINTERNET\GOOGLE CHROME\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://www.zingload.com/?type=ll&uid={uid}, Good: (Chrome.exe), Bad: ("C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://www.zingload.com/?type=ll&uid={uid}),Replaced,[f858b86c82180f276e12585ad52f18e8]
PUP.Optional.Zingload, HKLM\SOFTWARE\WOW6432NODE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND, C:\Program Files\Internet Explorer\iexplore.exe http://www.zingload.com/?type=ll&uid={uid}, Good: (iexplore.exe), Bad: (C:\Program Files\Internet Explorer\iexplore.exe http://www.zingload.com/?type=ll&uid={uid}),Replaced,[4a06c163bedc0e287606436fcf35fd03]

Folders: 0
(No malicious items detected)

Files: 1
Trojan.Downloader, C:\Users\{username}\Desktop\InstallDingjDlr.exe, Quarantined, [2a26ad77207a1422ea33717b3ac729d7], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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