[gregahoffman]

ntbtlog

 

 Service Pack 1 7 24 2016 09:52:44.109
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\system32\drivers\ACPI.sys
Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS
Loaded driver \SystemRoot\system32\drivers\msisadrv.sys
Loaded driver \SystemRoot\system32\drivers\pci.sys
Loaded driver \SystemRoot\system32\drivers\vdrvroot.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\drivers\compbatt.sys
Loaded driver \SystemRoot\system32\drivers\BATTC.SYS
Loaded driver \SystemRoot\system32\drivers\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\iaStor.sys
Loaded driver \SystemRoot\system32\drivers\atapi.sys
Loaded driver \SystemRoot\system32\drivers\ataport.SYS
Loaded driver \SystemRoot\system32\drivers\msahci.sys
Loaded driver \SystemRoot\system32\drivers\PCIIDEX.SYS
Loaded driver \SystemRoot\system32\drivers\amdxata.sys
Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
Loaded driver \SystemRoot\system32\drivers\fileinfo.sys
Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
Loaded driver \SystemRoot\System32\Drivers\msrpc.sys
Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
Loaded driver \SystemRoot\System32\Drivers\cng.sys
Loaded driver \SystemRoot\System32\drivers\pcw.sys
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
Loaded driver \SystemRoot\system32\drivers\ndis.sys
Loaded driver \SystemRoot\system32\drivers\NETIO.SYS
Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
Loaded driver \SystemRoot\System32\drivers\tcpip.sys
Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
Loaded driver \SystemRoot\system32\drivers\volsnap.sys
Loaded driver \SystemRoot\System32\Drivers\spldr.sys
Loaded driver \SystemRoot\System32\drivers\rdyboost.sys
Loaded driver \SystemRoot\System32\Drivers\mup.sys
Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
Loaded driver \SystemRoot\system32\DRIVERS\hpdskflt.sys
Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys
Loaded driver \SystemRoot\system32\drivers\disk.sys
Loaded driver \SystemRoot\system32\drivers\CLASSPNP.SYS
Loaded driver \SystemRoot\system32\DRIVERS\avguniva.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgrkx64.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgloga.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgmfx64.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgidsha.sys
Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys
Loaded driver \SystemRoot\System32\Drivers\Null.SYS
Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
Loaded driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys
Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys
Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgtdia.sys
Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys
Loaded driver \SystemRoot\system32\drivers\afd.sys
Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys
Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys
Loaded driver \SystemRoot\system32\DRIVERS\vwififlt.sys
Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys
Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys
Loaded driver \SystemRoot\system32\drivers\termdd.sys
Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys
Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys
Loaded driver \SystemRoot\system32\drivers\mssmbios.sys
Loaded driver \??\C:\Windows\SysWOW64\drivers\HWiNFO64A.SYS
Loaded driver \SystemRoot\System32\drivers\discache.sys
Loaded driver \SystemRoot\System32\Drivers\dfsc.sys
Loaded driver \SystemRoot\system32\drivers\blbdrive.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgldx64.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgidsdrivera.sys
Loaded driver \SystemRoot\system32\DRIVERS\avgdiska.sys
Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys
Loaded driver \SystemRoot\system32\DRIVERS\atikmdag.sys
Loaded driver \SystemRoot\system32\DRIVERS\igdpmd64.sys
Loaded driver \SystemRoot\System32\drivers\dxgkrnl.sys
Loaded driver \SystemRoot\system32\DRIVERS\atikmpag.sys
Loaded driver \SystemRoot\system32\DRIVERS\HECIx64.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\Rt64win7.sys
Loaded driver \SystemRoot\system32\DRIVERS\NETwsw00.sys
Loaded driver \SystemRoot\system32\DRIVERS\vwifibus.sys
Loaded driver \SystemRoot\system32\DRIVERS\RtsPStor.sys
Loaded driver \SystemRoot\system32\DRIVERS\nusb3xhc.sys
Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys
Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\SynTP.sys
Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys
Loaded driver \SystemRoot\system32\drivers\CmBatt.sys
Loaded driver \SystemRoot\system32\DRIVERS\Accelerometer.sys
Loaded driver \SystemRoot\system32\drivers\wmiacpi.sys
Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys
Loaded driver \SystemRoot\system32\drivers\CompositeBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\clwvd.sys
Loaded driver \SystemRoot\system32\drivers\ksthunk.sys
Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys
Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys
Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys
Loaded driver \SystemRoot\system32\drivers\serscan.sys
Loaded driver \SystemRoot\system32\drivers\swenum.sys
Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys
Loaded driver \SystemRoot\system32\DRIVERS\WDKMD.sys
Loaded driver \SystemRoot\system32\DRIVERS\bpenum.sys
Did not load driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
Loaded driver \SystemRoot\system32\DRIVERS\nusb3hub.sys
Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Loaded driver \SystemRoot\system32\DRIVERS\stwrt64.sys
Loaded driver \SystemRoot\system32\DRIVERS\IntcDAud.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys
Loaded driver \SystemRoot\system32\DRIVERS\hidusb.sys
Loaded driver \SystemRoot\system32\DRIVERS\WinUSB.sys
Loaded driver \SystemRoot\System32\Drivers\fastfat.SYS
Loaded driver \SystemRoot\System32\Drivers\usbvideo.sys
Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys
Loaded driver \SystemRoot\System32\Drivers\bpusb.sys
Loaded driver \SystemRoot\system32\DRIVERS\bpmp.sys
Loaded driver \SystemRoot\system32\DRIVERS\monitor.sys
Loaded driver \SystemRoot\system32\drivers\luafv.sys
Loaded driver \SystemRoot\system32\drivers\WudfPf.sys
Loaded driver \SystemRoot\system32\DRIVERS\WinUSB.sys
Loaded driver \SystemRoot\system32\DRIVERS\WUDFRd.sys
Loaded driver \SystemRoot\system32\DRIVERS\lltdio.sys
Loaded driver \SystemRoot\system32\DRIVERS\nwifi.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndisuio.sys
Loaded driver \SystemRoot\system32\DRIVERS\rspndr.sys
Loaded driver \SystemRoot\system32\drivers\HTTP.sys
Loaded driver \SystemRoot\system32\DRIVERS\bowser.sys
Loaded driver \SystemRoot\System32\drivers\mpsdrv.sys
Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys
Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb10.sys
Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys
Loaded driver \??\C:\Windows\system32\drivers\hcmon.sys
Loaded driver \SystemRoot\system32\drivers\peauth.sys
Loaded driver \SystemRoot\system32\DRIVERS\vwifimp.sys
Loaded driver \SystemRoot\System32\DRIVERS\srvnet.sys
Loaded driver \SystemRoot\System32\drivers\tcpipreg.sys
Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys
Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
 

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OK.  Looks good.  Go back in to msconfig and uncheck the boot log.  No need to reboot.

[RKinner]

OK.  Looks good.  Go back in to msconfig and uncheck the boot log.  No need to reboot.

[gregahoffman]

no yellow flags, snip attached

Attached Thumbnails

• 

[gregahoffman]

speedfan 4.52 wouldn't load, tried another source for download but said it was corrupt

 

I had version 4.47 on my comp from an earlier problem so I am running that

[RKinner]

Beware of other sources.  The one from the speedfan website comes with a ton of adware.  

 

Perhaps you couldn't load it because you had the older version already installed?  Shouldn't matter which version you have for the drive test.  I think newer versions just add more temp sensors.

[gregahoffman]

couldn't find any other way to create a log from speedfan, so I attached a snip

Attached Thumbnails

• 

[RKinner]

Were you able to run the Extended test?  Did it pass?

[gregahoffman]

that is the screenshot from the extended test

[RKinner]

OK.  I see the no error now.

 

Can you do a Backup Now  https://support.micr...back-up-restore

 

You might want to make sure that you have it setup to use the correct drive.

[gregahoffman]

tried to but says I have insufficient space

 

I use F drive for that

 

guess i'll have to use AOMEI to make that partition larger

 

i'll report back

 

thanks

[gregahoffman]

backup was successful

[RKinner]

My backup philosophy is a bit different from most.  I clone the hard drive to a spare then put the spare away.  That way if I get a major infection or the system harddrive fails I can just pop in the spare and be back on line.  Of course I don't have a lot of data to protect, just my pictures, so I only need to clone the drive after I transfer the pics from my camera.

 

If things are back to normal we con cleanup:

 

We usually clean up with Delfix.  This removes our tools and their logs and quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore. Delfix has been a tad too aggressive recently and seems to dislike pdf files in the Downloads folder so if you have any you should move them to a different folder before running Delfix.

 

Download Delfix from http://general-chang...xplode/9-delfix

Ensure Remove disinfection tools is ticked

Also tick:

Create registry backup

Purge system restore

 

Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

 

 

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.

 

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 

 

 

If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.  (It's actually a program for IE)

 

If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.

http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..

 

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.

 

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

 

CryptoPrevent

 

http://www.foolishIT.../cryptoprevent/

 

Last time I downloaded it you had to give them your IP address and they would send you the link to download it.  When it ran it asked if you were sure your PC was clean then it would try to allow everything on your PC to continue running.  The free version does not update on its own so you should check for updated versions once in a while.  If you have problems after installing CryptoPrevent you can just uninstall it.

 

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

 

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:

http://www.java.com/...lugin_cache.xml

Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.

Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

 

 

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's an Orcas Island environmental organization that I volunteered with: http://www.kwiaht.org/donate.htm

(The name means something like "clean place" in one of the local native-American dialects)

 

Ron

[gregahoffman]

delfix log

 

# DelFix v1.013 - Logfile created 26/07/2016 at 10:22:50
# Updated 17/04/2016 by Xplode
# Username : greg & jacki - HPLAPTOP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\RegBackup
Deleted : C:\TDSSKiller.3.1.0.9_17.07.2016_17.21.39_log.txt
Deleted : C:\TDSSKiller.3.1.0.9_21.02.2016_08.50.17_log.txt
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #102 [Windows Update | 04/14/2016 08:00:19]
Deleted : RP #103 [Scheduled Checkpoint | 04/23/2016 13:28:06]
Deleted : RP #104 [Driver Booster : Realtek PCIe GBE Family Controller | 04/23/2016 13:35:32]
Deleted : RP #105 [Windows Backup | 04/23/2016 13:58:10]
Deleted : RP #106 [Windows Modules Installer | 04/24/2016 06:28:28]
Deleted : RP #107 [Windows Modules Installer | 04/24/2016 06:29:04]
Deleted : RP #108 [Windows Backup | 04/25/2016 04:00:25]
Deleted : RP #110 [Scheduled Checkpoint | 05/02/2016 13:36:22]
Deleted : RP #111 [Windows Update | 05/05/2016 08:00:14]
Deleted : RP #112 [Windows Update | 05/06/2016 02:13:10]
Deleted : RP #113 [Windows Backup | 05/09/2016 04:00:19]
Deleted : RP #114 [Windows Update | 05/10/2016 08:00:11]
Deleted : RP #115 [Windows Update | 05/11/2016 08:00:14]
Deleted : RP #116 [Windows Update | 05/12/2016 00:14:42]
Deleted : RP #117 [Windows Backup | 05/16/2016 04:00:22]
Deleted : RP #118 [Windows Backup | 05/22/2016 22:33:12]
Deleted : RP #119 [Windows Backup | 05/22/2016 23:55:27]
Deleted : RP #120 [Windows Backup | 05/23/2016 04:00:13]
Deleted : RP #121 [Windows Modules Installer | 05/23/2016 12:54:59]
Deleted : RP #122 [Windows Update | 05/26/2016 08:00:23]
Deleted : RP #123 [Windows Backup | 05/30/2016 19:45:32]
Deleted : RP #124 [Windows Backup | 06/03/2016 16:12:52]
Deleted : RP #125 [Scheduled Checkpoint | 06/11/2016 00:32:10]
Deleted : RP #126 [Windows Update | 06/15/2016 08:00:29]
Deleted : RP #127 [Scheduled Checkpoint | 06/22/2016 14:00:19]
Deleted : RP #128 [Windows Update | 06/23/2016 08:00:10]
Deleted : RP #129 [Windows Modules Installer | 06/25/2016 21:49:26]
Deleted : RP #130 [Windows Backup | 06/30/2016 05:00:23]
Deleted : RP #131 [Windows Modules Installer | 07/05/2016 12:35:38]
Deleted : RP #132 [Driver Booster : 2nd generation Intel® Core™ processor family PCI Express Controller - 0101 | 07/12/2016 12:45:04]
Deleted : RP #133 [Windows Update | 07/13/2016 00:13:49]
Deleted : RP #134 [Windows Modules Installer | 07/13/2016 02:43:07]
Deleted : RP #135 [Windows Modules Installer | 07/13/2016 02:47:44]
Deleted : RP #136 [Restore Operation | 07/13/2016 12:00:33]
Deleted : RP #137 [Windows Modules Installer | 07/14/2016 02:46:20]
Deleted : RP #138 [Windows Update | 07/14/2016 02:49:28]
Deleted : RP #139 [Windows Modules Installer | 07/14/2016 11:06:40]
Deleted : RP #140 [Windows Modules Installer | 07/14/2016 11:23:49]
Deleted : RP #141 [Windows Modules Installer | 07/14/2016 13:32:06]
Deleted : RP #142 [Windows Update | 07/16/2016 08:00:10]
Deleted : RP #143 [Restore Operation | 07/17/2016 13:34:47]
Deleted : RP #144 [Windows Update | 07/20/2016 08:00:14]
Deleted : RP #145 [JRT Pre-Junkware Removal | 07/23/2016 03:06:15]
Deleted : RP #146 [Removed Java 8 Update 65 | 07/23/2016 11:51:46]
Deleted : RP #147 [Installed Intel® PROSet/Wireless WiMAX Software. | 07/23/2016 11:54:23]
Deleted : RP #148 [Installed Fitbit Connect | 07/23/2016 12:19:49]
Deleted : RP #149 [Installed Fitbit Connect | 07/23/2016 13:44:32]
Deleted : RP #150 [Windows Modules Installer | 07/23/2016 14:16:57]
Deleted : RP #151 [Windows Modules Installer | 07/23/2016 14:17:27]
Deleted : RP #152 [Windows Update | 07/24/2016 13:48:52]
Deleted : RP #153 [Windows Backup | 07/25/2016 14:30:29]
Deleted : RP #154 [Windows Backup | 07/25/2016 18:53:19]
Deleted : RP #155 [Installed Adblock Plus for IE (32-bit and 64-bit) | 07/26/2016 15:14:07]

New restore point created !

########## - EOF - ##########

[RKinner]

Looks good.  

[gregahoffman]

thank you for your help