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Computer connection to Printer error occured after Malware Bytes full


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#1
Destiny000

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I think this is Malware related, it is my best guess. I could not find any with the scans I did though.

 

Because it happened sometime after my full protection from malware bytes expired I assume it must be. A problem I have never had occur before. If I try to print anything text related, or even through the programs that let you view images and then print through them, each time on printing it begins to print, gets probably about 3 slides of the ink cartridges in and then freezes. At first I thought it was the printer but eventually ruled it out. The only way to get the printer to reset and let the paper go was to physically unplug it then plug it back in again. I tried many things, many variations and nothing worked. Eventually I found a work around that is quite a pain. I have to have anything i want to print in PDF format and when going to print I have to select print as image and then miraculously it will print! These problems began in the middle of me printing various reports and whatnot, quite spontaneously. Computer is up to date, i restarted multiple times, defraged, ran ESET online scanner, used ADW cleaner, uninstalled and reinstalled printer and drivers, ran fix it processes through windows 7, and still nothing. I have a Asus K550J laptop 64 bit. I am at my wits end. I couldn't find anyone online with my issue either.

 

I have attached my scans. Thank you. Your time and assistance is greatly appreciated!

 

I should also add as it may prove relevant, is that my router, which I have reset (wiped memory) of multiple times now, it still occurs where it is like it is off or something, i am not sure what happens exactly. When I check the actual internet itself it is up and running, yet the devices connected through the router cannot connect. If i unplug and then plug the router back in, then it fixes itself. Also waiting for a while also fixes it. Also the router is fairly new and until malware bytes went down, it had no issues. 0.o

Attached Files


Edited by Destiny000, 31 July 2016 - 07:27 PM.

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#2
dbreeze

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What do you know about the following on this system? 

Task: {36B9B2C7-D9ED-472D-B024-207C9565BAB2} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe
 

Also, Malwarebytes AntiMalware will run in the FREE mode once the subscription is expired.  Have you manually scanned with it since then?

 

What level of protection are you running in CryptoPrevent ?  Basic, Default, Max, Max + BETA ?


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#3
Destiny000

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kms is for Office. When upon taking it in to the company I bought the laptop from for service covered under warranty they had to reinstall windows, however the one they installed didn't have the Office on it that it originally had on it when I bought it, the store nor Microsoft could restore it so I had to do it myself.

 

I have run several scans myself since then with malware bytes.

 

For CryptoPrevent it is on default.


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#4
dbreeze

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Thanks for the prompt responses. 

 

As MBAM Premium uses some network drivers / filters have you tried cleaning these off the system and seeing if the printing improves?  You can use the Malwarebytes Clean Uninstall Tool to remove all traces of Malwarebytes AntiMalware from your system.

 

As, what is the make and model of the printer in question?


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#5
Destiny000

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My printer is HP Officjet 4110 all in one series, and as I mentioned earlier I uninstalled and reinstalled all my drivers and have the latest software.

 

I uninstalled malware bytes and so far my printer is working, however I have no more print jobs to do so I can not confirm it will keep working if I were to print more.

 

Also odd thing after my full version of malware bytes expired it took around more than a week for this problem to occur and I had been using the printer fairly regularly during those times. So it is strange that all of a sudden malware bytes could have all of a sudden affected drivers. How is this possible?

 

Also I intent to keep using malware bytes so what should I do in this case? I've been using it for more than a year and this is the first time an issue like this has occurred.


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#6
dbreeze

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Best thing to do about MalwareBytes is to install the free version.  You can find the best advice on doing this here; use Method 2 for installation.


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#7
dbreeze

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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