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readings removed from machine


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#1
shell01388

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Readings have been removed from a bm machine (nexusrx) where I work which has made it appear that I have not done these even though I know that I have. This has led to me being suspended and may lead me to be dismissed unless i can prove that it is possible at the very least as the manufacturers state that these machines have a large non-deletable memory. The machines  can be connected to computers/smart phones via usb cables so I am assuming that this method was used somehow in order to do this. I have only basic computer skills so wouldn't know where to start working this out and at an extreme disadvantage because I have not been allowed access to one of these machines in order to try to do this. I know its possible because they have done it but could you possible suggest the method that they may have used please? I am fighting for my job and potentially for my career so this is extremely important 


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#2
DonnaB

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Hi shell01388,

Welcome to GeeksToGo! :)

Do you work in the medical field? What does BM represent? The manufacturer? I know that NexusRx is some kind of monitor. If you could tell me more about the machine and what it's purpose is I may be able to help you find what you are looking for.

Donna :)
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#3
shell01388

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GlucoRx is the manufacturer and the model is  Nexus TD-4277, this is a monitor to check blood sugar levels in insulin dependant diabetics. we check the blood sugar prior to giving insulin to ensure that it is safe to do so. I am a nurse in the the elderly care sector so you can appreciate how important this is. If I gave insulin without checking this and it had been low there is a realistically a risk of potentially fatal consequences (hence the reason why I risk losing my job and career. I would appreciate any advice that you could offer thank you so much


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#4
DonnaB

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Excellent! Thank you for the additional information. This will certainly help with my research to see if I can find anything concerning readings disappearing after scan analysis. And yes, I do appreciate how important this is. Diabetes runs in my family and I have a sister who is a PA in a geriatrics unit at the hospital where she works. She may even be able to shed some light on any experiences she may have had. I know she has tended to many geriatrics.

You can find the website for GlucoRx here. There is a Contact tab at the top in the menu bar. I would contact them personally. I see there is also an owners manual for that model in PDF found here. Scroll down to page 25 to read about the meter memory. I am wondering if the disappearing reading is due to the memory being full to capacity.
 

The meter stores the 1000 most recent blood glucose test results
along with respective dates and times in its memory.


Is this meter used on multiple patients or is one assigned for each patient? If a meter has exceeded the 1000 limit glucose test after being used on multiple patients, subsequent tests will not be saved till the memory is cleared. I would ask the manufacturer if that is a possibility.

In the mean time, I am going to move your thread to the "off topic" forum where it might get more coverage..

I'll see what I can find online. If you find out anything after contacting the manufacturer let me now. Back as soon as possible.
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#5
DonnaB

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This may be the fault of the device. Read below:
 

Can the meter memory be deleted?

The new Nexus meters do not have a memory deletion function. When the memory is full, the last result disappears with every new result that is added.



Found here. Is it just the last result that is being deleted or more than?

I find it disturbing that there is no way to clear the memory and start over! I am sure that these monitors are not cheap and would be very expensive disposable devices once the memory is full. Am I missing the point here? Does the memory still stay intact even after the results in memory are transferred to the computer?
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#6
DonnaB

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Hm? This discussion says that you can delete the data\readings on that model...

http://www.diabetes....-td-4277.37241/
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#7
shell01388

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Hi again

 

 thank you so much for all your efforts bless you so much. I have checked the website and PDF extensively but there is no information that says  that individual entries can be deleted from the machine itself. The fact that the memory can be deleted at all was a shock seeing as the information my employer provided as evidence in my disciplinary meeting cited a large non- deletable memory which is pretty damning as you can appreciate.I have phoned the company on a few occasions and spoken to different people. Some deny that this is possible and some will admit that it is possible but that they are not allowed to give out the information due to legal obligations. I have found several threads on specialist diabetes forums where people say that it is certainly possible and also for people to alter the actual result when the machines are connected via usb cable, as some teenagers are apparently prone to do but don't state how this is done. it is not possible that these readings are disappearing due to full memory as they are individual readings and all of the other nurses readings are still clearly evident on the machine. as a matter of fact,' the only readings that are still in the machine apart from one that I was concerned about because it was unusually low for the lady and two that I completed minutes before I was required t take these to senior managers following a report to them that I had been omitting these.. The machines are for individual use only as data can be accessed by doctors at any time in order for them to be analysed and are named. This has been a deliberate act and planned to discredit me following some performance issues on their part I am the deputy manager and neither of the two nurses who have been involved in making the complaint  are particularly good at the job and are quite nasty people so I have no doubt that one or the other have removed these readings (both claim that they suddenly checked the machines because some staff members had asked why they both take longer when they do the bms bearing in mind the procedure takes 5 seconds was a particularly weak excuse). the two nurses have and two carers (who are each friendly with one of them) have submitted statements accusing me of all kinds of things all of which I am able to prove are either outright lies or half truths and dont hide the fact that have repeatedly discussed these supposed concerns between them. the only thing that the management have checked in my defence has been a paragraph about the non-deletable memory. I have presented a good case given my excellent record prior to this so am not required to actually prove who got rid of my readings.They will accept my version of events if I am able to demonstrate how this can be done 


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#8
DonnaB

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You're welcome shell, I hope I have helped in some way.

Do direct your superiors to page 15 of the owners manual and have them try Step 4. See here.

I wonder what would happen if you press Yes instead of No as pointed out in the first paragraph after the data had already been saved. Not having a device in hand to play around with leaves me to wonder.
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#9
shell01388

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Thank you so very much that is absolutely fantastic  :D  you may very well have saved my career xxxxxxxxxxx


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#10
DonnaB

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You're welcome! :)

And do point out to them that if the manufacturers state that these machines have a large non-deletable memory, then why do they self-delete previous results when the memory is at full capacity? Seems to me these devices (just like any mechanical device) are not fail proof and nothing is impenetrable if someone is desperate enough.

I did send out a message to my sister to see if she had any first hand experience with this type of device and if she could add to my thoughts/research though I have not heard back from her yet. She works 12 hr shifts so I may not hear anything till she gets off work, but I will share any comments she has.
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#11
shell01388

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hello again

 

After finally receiving a machine (ironically in the same post as I received my letter of dismissal specifically stating that this was due to the fact that I have been unable to prove that readings can be deleted which contradicts their only piece of evidence)  I have had the opportunity to test it  I have unfortunately  found that the instructions that referred to being able to delete readings directly from the machine don't work. However, completely contrary to the claims made by the manufacturer regarding the non-deletable memory are entirely untrue. I connected the machine to my lap top with the usb cable and there is an option to delete readings on that which worked very easil and I was able to delete all the readings that I had done in about 2 seconds. , It was all of the readings however and still haven't been able to work out how to do individual ones.As all of the other readings as done by the other nurses in the home were still visible on the machine there has to be a way to do this. I do feel better knowing that there is an option to delete as it gets me one step closer but just need to crack this final part of the puzzle . Your help has been invaluable and I am very grateful thank you 


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#12
DonnaB

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Hi Shell,

The individual ones are deleted when the memory is full and space needs to be made for a new reading. At least that is how I understood the manual.

The readings that were "supposedly" deleted, were they on one monitor or several different monitors? If just one, what is the possibility that the monitor is faulty? If on several different monitors, there is a possibility they were not saved correctly.... maybe??
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#13
shell01388

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I truly wish that was the case but they would have to be selrctively faulty only with my readings. That wouldn't even help me at this stage because I have begged them to get IT to look at the machines and they have not done it..I am at a complete loss and feel so aggrieved because I have given the home and the company everything and that hasn't even got me a fair investigation. The majority of the staff are absolutely lovely and have been tremendously supportive and the residents are wonderful and Ill miss all of them. I have a lovely family and lovely friends and that is all that matters and I will survive, xxxxxxxxxxxxx


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#14
DonnaB

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I am so sorry I couldn't help more. I can only imagine how devastating this is for you. I know it will not be easy to move on, but I do believe that everything happens for a reason. This could be the sign from above that there is something better waiting for you and you may never find it if this had not come about. Your loving family and friends know that you are a good person and will be there to give you strength.

I wish you the best of luck,
Donna :)
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#15
shell01388

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Awwww thank you and you have been amazing and at least I have something to refute their absolute certainty that readings cant be deleted that I didn't have before thanks to your efforts. I too believe that everything does happen for a reason and agree that I will ultimately much happier . And because I am innocent that eventually I will be completely vindicated and that my superiors will be regret their actions and the loss of a nurse who has demonstrated nothing but dedication and loyalty the entire time that I have been employed by being blind sided by an entirely false claim by a company that provide a frankly poor and inferior piece of equipment( even though I tested my own bms a few times with the same sample of blood withing seconds of each other they were all completely different results. It isn't anything that I have previously noticed as it would only be appropriate for us to test these once but it does support the fact that these are obviously flawed . I think I have reached the point that if they are't willing to even listen they don't deserve me  :spoton:


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