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Is this error message legitimate?


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#31
batpark

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Zep516: I am back. I WAS able to disable the AVAST. And to run the JRT.exe file; here is what I got. (Doesn't <seem> to contain much info; is it really what you wanted?).

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64
Ran by Sidarl1 (Administrator) on Sat 08/13/2016 at 11:40:10.43
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

File System: 0

 

Registry: 0

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/13/2016 at 11:45:12.34
End of JRT log


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#32
zep516

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Looks good, it didn't find anything

Are you still getting any error messages ?

Thanks
Joe :)
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#33
batpark

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Zep516:"Final report" --Thanks for your help in cleaning up my system. Things are definitely better than they were before you had me go through the steps you prescribed.

 

The system now allows me to reach all selected URLs but with a less snappy responsiveness than it had a few weeks ago. In general, the first page of a selected URL appears almost immediately but that initial page is still unresponsive for a period of from 2 to 20 seconds. The dead time varies from one URL to another.

  • The NYTimes (nytimes.com) is the worst – the PC takes 20 seconds before it activates; and then it frequently re-non-responds, dropping out for about 3 seconds before reactivating. Switching among articles within NYTimes is also sluggish, often taking up to 3 or 4 seconds.

  • The Washington Post site is somewhat better, becoming responsive in about 5 seconds after the first screen appears.

  • The Geeks-to-Go site is good, taking only about 3 seconds to activate.

  • Yahoo Mail appears to be working normally.

     

A week ago I frequently got error messages talking about “scripts that were not responding” but I no longer see them.

 

Again, thanks for your help and your patience. ..... batpark


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#34
zep516

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Remove Tools

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).


Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.



Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#35
batpark

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Zep516: Here is the log I got after following your instructions on "Removing Tools."  I guess this closes our session, right? Thank you so much for your help..... batpark

 

# DelFix v1.013 - Logfile created 16/08/2016 at 12:45:09
# Updated 17/04/2016 by Xplode
# Username : Sidarl1 - BBY
# Operating System : Windows 10 Home (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\801\Desktop\JRT.txt
Deleted : C:\Users\801\Downloads\Addition.txt
Deleted : C:\Users\801\Downloads\adwcleaner_5.201.exe
Deleted : C:\Users\801\Downloads\Fixlog (1).txt
Deleted : C:\Users\801\Downloads\Fixlog.txt
Deleted : C:\Users\801\Downloads\FRST.exe
Deleted : C:\Users\801\Downloads\FRST.txt
Deleted : C:\Users\801\Downloads\FRST64.exe
Deleted : C:\Users\801\Downloads\JRT (1).exe
Deleted : C:\Users\801\Downloads\JRT.exe
Deleted : C:\Users\801\Downloads\TFC.exe.part
Deleted : HKLM\SOFTWARE\OldTimer Tools

~ Cleaning system restore ...

Deleted : RP #28 [ASU_MSI_TRAN | 07/27/2016 16:30:13]
Deleted : RP #30 [Scheduled Checkpoint | 08/06/2016 14:58:55]
Deleted : RP #31 [Removed DriverUpdate | 08/07/2016 19:45:36]
Deleted : RP #33 [Restore Point Created by FRST | 08/10/2016 16:20:56]
Deleted : RP #34 [JRT Pre-Junkware Removal | 08/13/2016 15:40:11]
Deleted : RP #35 [JRT Pre-Junkware Removal | 08/13/2016 15:42:50]
Deleted : RP #36 [JRT Pre-Junkware Removal | 08/13/2016 22:33:04]
Deleted : RP #37 [Installed Agent Ransack x64 | 08/15/2016 14:00:28]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#36
zep516

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You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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