Hello, I hope posted this in the right forum. I have a Windows Vista PC. A couple of months ago I started receiving mesages from my anti-virus (AVG) saying that there was a threat detected. The message was "general behavior threat detected". The first time it happened I had been on several sites at the time so I wasn't sure which one had caused it. The second time I'd dowloaded a document from a website into Microsoft and it said Microsoft had crashed and I got the same message. I emailed the woman who runs the site and she ran a virus check on it and didn't find anything.
This kept happening and then the computer kept crashing and eventually wouldn't start at all. I took it to my local computer shop and they said the memory was really low and were surprised it was running before. But they sold it to me with that amount of memory on in the first place. They increased the memory and it seemed to be working fine but in the past week or so the same thing has been happening (the general behaviour threat message). It seems to be connected to Microsoft Word. If I write something in Word and then close it, it sometimes says "Microsoft Word has stopped working, finding a solution to the problem" and then it brings up a new document. (But it hasn't stopped working, I just closed it). I close the new document and shortly after the behaviour threat message comes up. Also one time an AVG page came up saying something about a generic virus. AVG scans never find anything. The past couple of times I clicked on the AVG prompt to allow it to remove the threat. I did that just now and automatically restarted the computer but now Word won't load at all.
I wondered if it could be some kind of virus that is sucking the memory? The computer shop said they can run a remote scan and I'm going to have that done as soon as I can afford it but wanted to get some advice in the meantime. Does anyone know what it might be? The version of Word I'm using is Microsoft Word Starter 2010.
P.S. Also I've had some internet connection issues but I don't think that's connected because it was something to do with the modem. Thought I'd mention it just in case though! Internet is working fine again at the moment.
Edited by Sparklestar, 07 August 2016 - 08:08 AM.