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Windows Live Mail Error ID: 0x800CCC92 can anybody help


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#1
waynegr

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Hi there,
 
User name and password is right, and double checked everything else in my E-mail outlook express properties, just can’t send or receive anymore. Using this one now, (removed email address)
Unable to send or receive messages for the (removed email address) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
 
Server Error: 0x800CCC90
Server Response: -ERR [SYS/TEMP] internal server error (#IS6532)
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
 
Wayne

Edited by DonnaB, 29 August 2016 - 06:35 PM.
remove email addresses

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#2
DonnaB

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Hi waynegr,

Have you contacted Sky? There is a possibility that the rules for passwords have been changed and yours did not meet the criteria. This happened to me a while ago with my ISP email client.

Contact sky at Contactus

Please let me know what they say. I'm curious. :)

Also, I am going to edit out your email addresses so spammers don't steal them and use them against you. Never post your email address on an open public forum. :)
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#3
waynegr

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Hi there,
 
User name and password is right, and double checked everything else in my E-mail outlook express properties, just can’t send or receive anymore. Using this one now, (removed email address)
Unable to send or receive messages for the (removed email address) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
 
Server Error: 0x800CCC90
Server Response: -ERR [SYS/TEMP] internal server error (#IS6532)
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
 
Wayne

Hi and thank you for your time and help,

 

Yes tried to contact sky, and on their help forum, but its so hard to find an E-mail for help, would you know where I could contact them by mail please. I will try and look again later, off out for a few hours. odd thing first I could not send, then few days later could not get anything in.

Wayne

 


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#4
phillpower2

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Hope you don`t mind the interjection Wayne and Donna respectively  :)

 

Sky seem to like folk try to contact them by telephone rather than by email but they do have an automated system that you could try, Sky Help here

 

Hope it helps.


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#5
DonnaB

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Hope you don`t mind the interjection Wayne and Donna respectively :)

Oh gosh, phillpower2, please do. If I am not mistaken, isn't Sky an Internet Service Provider located in the UK? I was truly hoping you would see this topic.

In my post, I should have provided more detail. There is a number to call after clicking through a few options. Wayne, click on the image attached below to enlarge it so you can read it better:

Sky help.JPG
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#6
phillpower2

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Aye Sky subscriber myself Donna  :)

 

There is a possibility that the issue is with your Live Mail account so would suggest that if you have not done so yet you give the following courtesy of the MS forums a try;

 

For Windows 8:

1. Click the Windows button on your keyboard.

2. Type Control Panel and hit Enter.

3. Click Programs.

4. Click Programs and Features.

5. Search for Windows Essentials 2012 on the list and then select it.

6. Click Uninstall/Change.

7. Click Repair all Windows Essentials programs.

 

For Windows Vista/7:

1. Click the Start menu.

2. Click Control Panel.

3. Click Programs.

4. Click Programs and Features.

5. Search for Windows Essentials 2012 on the list and then select it.

6. Click Uninstall/Change.

7. Click Repair all Windows Essentials programs.

 

For Windows XP:

1. Click the Start menu.

2. Click Control Panel.

3. Click Add or Remove Programs.

4. Search for Windows Live Essentials on the list and then select it.

6. Click Change/Remove.

7. Click Repair, and then click Continue.

 

In addition, please try to reconfigure your account. This will refresh Windows Live Mail and might also fix the issue. To do this, kindly follow the steps within this link(Follow the steps of To remove an email account then To add an email account).


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#7
waynegr

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What about windos 10 please ???
Wayne

 

Aye Sky subscriber myself Donna  :)

 

There is a possibility that the issue is with your Live Mail account so would suggest that if you have not done so yet you give the following courtesy of the MS forums a try;

 

For Windows 8:

1. Click the Windows button on your keyboard.

2. Type Control Panel and hit Enter.

3. Click Programs.

4. Click Programs and Features.

5. Search for Windows Essentials 2012 on the list and then select it.

6. Click Uninstall/Change.

7. Click Repair all Windows Essentials programs.

 

For Windows Vista/7:

1. Click the Start menu.

2. Click Control Panel.

3. Click Programs.

4. Click Programs and Features.

5. Search for Windows Essentials 2012 on the list and then select it.

6. Click Uninstall/Change.

7. Click Repair all Windows Essentials programs.

 

For Windows XP:

1. Click the Start menu.

2. Click Control Panel.

3. Click Add or Remove Programs.

4. Search for Windows Live Essentials on the list and then select it.

6. Click Change/Remove.

7. Click Repair, and then click Continue.

 

In addition, please try to reconfigure your account. This will refresh Windows Live Mail and might also fix the issue. To do this, kindly follow the steps within this link(Follow the steps of To remove an email account then To add an email account).


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#8
waynegr

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When I try to sign into my mail on Sky, I get this, {however I am talking of my outlook express, I have been getting it there for years}

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Wayne

 

 


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#9
waynegr

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Now I can't sign into Sky at all ???
Wayne
 


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#10
DonnaB

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Hi Wayne,

Definitely call Sky if you can not access your acct. now.
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#11
waynegr

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Ok will try tomorrow, thank you.

 

Wayne


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#12
DonnaB

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You're welcome, Wayne. :) Please let us know what they say. If they can't get this resolved, maybe since phillpower2 is a Sky customer as well and is more familiar with the account sign in process, he may be able to help. Not sure, but I have seen that man perform miracles I never thought possible. :notworthy:
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#13
phillpower2

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Hi folks,

 

Now I can't sign into Sky at all ???

 

 

It appears that your account has become disabled and the only way to reactivate it is by contacting Sky via the telephone, the original error code suggests a yahoo server error, have you by any chance been accessing the account on a mobile device such as an android or mobile telephone, using third party apps can apparently cause this type of problem.

 

Thanks for words of praise Donna, alas the magic wand cannot fix this one  :(


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#14
DonnaB

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I think maybe that Sky has control of the magic wand on this one, phillpower2. Something tells me that Sky may have disabled the account.

I had the very same thing happen to me a few weeks ago though it was due to backscatter. My ISP email account was bombarded with these bounced spam emails and after I tried deleting 100's of the emails, my ISP disabled my account. This thought crossed my mind when I first read your post, Wayne, but you did not mention any strange emails that you have been receiving. If you have, don't click on any of the links in them.
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#15
waynegr

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Will do all that tomorrow. I could log into my Sky until last night.

 

Wayne


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