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Google Chrome Will Not Install


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#16
zep516

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Have you attempted to install Chrome since we did the fix ? If not please do so from here,

https://www.google.com/chrome/

Thanks
Joe :)
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#17
rlives16

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Just did. Its back. Thanks! Did I have a virus or was it internal conflicts? Also, I see your icon is Firefox. What is Firefox compared to Google Chrome?


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#18
zep516

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I see a lot of problems with Chrome, but I'm not sure if that's because so many use it. I have never used Chrome so I can't give you a comparison between the two.

You had some sort of adware I could not identify fully, that seemed to be the problem.


We need to remove the tools we used and then close the topic.


The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).


Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.



Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#19
rlives16

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# DelFix v1.013 - Logfile created 16/09/2016 at 20:07:03
# Updated 17/04/2016 by Xplode
# Username : Ryan - DESKTOP-A6RCKOD
# Operating System : Windows 10 Home  (64 bits)
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Ryan\Downloads\Addition.txt
Deleted : C:\Users\Ryan\Downloads\AdwCleaner.exe
Deleted : C:\Users\Ryan\Downloads\adwcleaner_6.010.exe
Deleted : C:\Users\Ryan\Downloads\FRST.exe
Deleted : C:\Users\Ryan\Downloads\FRST.txt
Deleted : C:\Users\Ryan\Downloads\JRT.exe
 
~ Cleaning system restore ...
 
Deleted : RP #12 [End of disinfection | 08/31/2016 03:51:22]
Deleted : RP #13 [Scheduled Checkpoint | 09/09/2016 01:04:34]
Deleted : RP #14 [JRT Pre-Junkware Removal | 09/09/2016 23:31:08]
Deleted : RP #15 [JRT Pre-Junkware Removal | 09/11/2016 06:51:00]
Deleted : RP #17 [Restore Point Created by FRST | 09/13/2016 21:44:25]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

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#20
zep516

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You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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