[Leif W.]

Hi,

 

For some reason, Windows update no stopped working.  I get notified when updates are available as always.  However, when I go to download an install selected updates, a window appears saying "Downloading updates (0kb total 0% complete)."  It never progresses beyond 0%.  I did not change/install anything on the computer.  My system specs are below. 

 

 

 

Dell Studio XPS 435T desktop PC

8 GB of memory

Intel i7 CPU 2.67GHz

Windows 7 Home Premium 64 Bit OS 

1 TB Western Digital

 

 

Any help would be appreciated.

 

Thanks so much,

Leif W.

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_{Hi FreeBooter,}

 

_{I downloaded the System Update Readiness tool from the link you provided.  When I ran the application, a Window was displayed that said "Searching for Updates on this computer".  The program just stayed on this screen and never progressed.  After ten hours, I shut the program down.  Is it supposed to take this long?}

 

_Thanks,

_{Leif W.}

Edited by Leif W., 13 November 2016 - 11:21 PM.

[Leif W.]

_{Hi FreeBooter,}

 

_{I downloaded the System Update Readiness tool from the link you provided.  When I ran the application, a Window was displayed that said "Searching for Updates on this computer".  The program just stayed on this screen and never progressed.  After ten hours, I shut the program down.  Is it supposed to take this long?}

 

_Thanks,

_{Leif W.}

Edited by Leif W., 13 November 2016 - 11:21 PM.

[Leif W.]

HI,

 

I tried running the program again.  There is no option to run as administrator.  However, I login as an ADMIN.  I let the program run for over an hour.  I then stopped it as it seemed to be hung up (same as before).

 

I then ran the WindowsUpdateDiagnostic tool.  When it finished, I re-booted my PC.  I then try to run Windows Update for one of the updates.  Unfortunately, the issue remains "Downloading updates (0kb total 0% complete)." 

Any other suggestions?

 

Thanks,

Leif W.

[Leif W.]

Best Answer

HI,

 

Well I have good news.  The updates started work again.  Not sure why.  I tried several different steps.  I'm not sure what worked.Here's what I did

 

Type following commands one by one:
net stop wuauserv
cd\windows
rename SoftwareDistribution SoftwareDistribution.bck
net start wuauserv

 

I then ran Windows update and it still would just hang.  So I renamed the above backup directory to it's original name.  I then went into Windows update and changed the setting to "Install Update Automatically".  That didn't seem to work , so after a day I changed the setting to "Download updates but let me choose whether to install".  Well last night when I went to shut off my PC Windows displayed a message that 23 updates were being installed.  After it finished installing the PC shut off as normal.  This morning when I started the PC I got the normal message that Windows was configuring updates and to not shut off the PC.  Once done, Windows started up as normal.  I then checked the Windows update history and I could see all the updates were installed successfully.  So I'm not sure why it's working.  I will monitor the PC.

 

I guess you can close this topic since things are working now.

 

Thanks,

Leif W.