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Wifi taken massive reduction in speed, no line problems apparently


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#1
PaleHorse094

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Hi there!

 

Over the weekend my internet for the entire house has slowed down hugely with no real reason. Contacted my ISP and they've said there's nothing wrong with the line, reset the router multiple times and nothing still constant speed drops.

According to Speedtest.net it goes from 28mbps to 1-7 mbps when it starts acting up and then it continues to fluctuate. Wireless extender is also suffering from the same issues. I have also gone through the different channels for the router and that hasn't made a difference either. 

 

Thanks in advance for any help cause I'm out of ideas now!


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#2
chrissymarie

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Please open an elevated command prompt and run this command. copy and past this ping google.com  in the cmd window. give a screen shot of the results.


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#3
PaleHorse094

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https://postimg.org/image/ligqftqqt/


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#4
chrissymarie

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Please connect directly to the modem with a computer and test the speed several times. Report back with results 


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#5
FreeBooter

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You should ask for malware infection checkup for computers connected to your router.
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