Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 7 BSODs - Different Error Everytime


  • Please log in to reply

#1
Joeicam

Joeicam

    Malware Removal

  • Malware Removal
  • 1,288 posts

Hello fellow helpers,

 

Something strange happened to me the other day: I booted up my computer like normal and instead of seeing the Welcome screen, I was presented with the dreaded BSOD. I've booted up the computer several times after this and the error is different every time: bad pool header, memory management, page file, etc... Sometimes I'm not even presented with the blue screen. It's always different.

 

I'm almost positive it's not malware related. The laptop is 5 years old, so I think it's about time for my hardware components to start failing on me... I wanted to have the experts take a look at it before I go out and purchase a new laptop. I haven't installed any new drivers or any new software on it. I've attempted running an FRST scan on the computer when I'm able to boot up normally, and every time, the computer crashes. It seems like it runs fine when I don't try to run any applications. The OS is Windows 7. Let me know the next step you would like me to take :)

 

Thanks so much,

Joe


  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP

See if you can run Speccy.

 

Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top about 10 lines down.) Save the file.  Attach the file to your next post.  (More Reply Options, Choose File, Open, Attach This File)
 
 
Or perhaps bluescreenview:
 
Download BlueScreenView
 
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.
 
Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
It may be getting hot so are we talking laptop or desktop?

  • 0

#3
Joeicam

Joeicam

    Malware Removal

  • Topic Starter
  • Malware Removal
  • 1,288 posts

Hi RKinner, 

 

Thanks for your reply. I was surprised to see that my laptop made it through both of those programs :). So yes, it's a laptop. And here are the scans that you asked for, with the Speccy log attached. 

 

- Joe

 

 

==================================================
Dump File         : 121316-17253-01.dmp
Crash Time        : 12/13/2016 3:10:36 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000021
Parameter 2       : fffff8a0`17204000
Parameter 3       : 00000000`00001610
Parameter 4       : 00000000`00003610
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121316-17253-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/13/2016 5:39:31 PM
==================================================
 
==================================================
Dump File         : 121316-32417-01.dmp
Crash Time        : 12/11/2016 10:20:20 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`062bd670
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121316-32417-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/13/2016 3:00:54 PM
==================================================
 
==================================================
Dump File         : 121116-28579-01.dmp
Crash Time        : 12/11/2016 5:46:38 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`062cefe0
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-28579-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/11/2016 10:09:18 PM
==================================================
 
==================================================
Dump File         : 121116-33540-01.dmp
Crash Time        : 12/11/2016 5:38:12 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`062d4a10
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-33540-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/11/2016 5:40:23 AM
==================================================
 
==================================================
Dump File         : 121116-22401-01.dmp
Crash Time        : 12/11/2016 5:29:30 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`062e6fb0
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-22401-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/11/2016 5:30:49 AM
==================================================
 
==================================================
Dump File         : 121116-20014-01.dmp
Crash Time        : 12/11/2016 4:43:09 AM
Bug Check String  : DRIVER_OVERRAN_STACK_BUFFER
Bug Check Code    : 0x000000f7
Parameter 1       : fffff880`09067c00
Parameter 2       : 00001c77`aaef2400
Parameter 3       : ffffe388`5510dbff
Parameter 4       : 00000000`00000000
Caused By Driver  : ndis.sys
Caused By Address : ndis.sys+6cc38
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-20014-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 266,288
Dump File Time    : 12/11/2016 5:22:08 AM
==================================================
 
==================================================
Dump File         : 121116-23836-01.dmp
Crash Time        : 12/11/2016 4:34:41 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`0351f19c
Parameter 3       : fffff880`0c29add0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-23836-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/11/2016 4:36:00 AM
==================================================
 
==================================================
Dump File         : 121116-19952-01.dmp
Crash Time        : 12/10/2016 12:26:57 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`062d49b0
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121116-19952-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 271,320
Dump File Time    : 12/11/2016 4:29:47 AM
==================================================
 
==================================================
Dump File         : 121016-21777-01.dmp
Crash Time        : 12/10/2016 11:57:24 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`037a45f4
Parameter 3       : fffff880`0a326f00
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121016-21777-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/10/2016 11:58:27 AM
==================================================
 
==================================================
Dump File         : 121016-47751-01.dmp
Crash Time        : 12/10/2016 11:52:15 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`034d519c
Parameter 3       : fffff880`0b175e50
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70400
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+70400
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\121016-47751-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 12/10/2016 11:55:14 AM
==================================================
 
==================================================
Dump File         : 092616-29764-01.dmp
Crash Time        : 9/26/2016 9:30:13 AM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x1000009f
Parameter 1       : 00000000`00000004
Parameter 2       : 00000000`00000258
Parameter 3       : fffffa80`0703b660
Parameter 4       : fffff800`0499b3d0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7308a
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+7308a
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092616-29764-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 468,512
Dump File Time    : 9/26/2016 9:31:55 AM
==================================================
 
==================================================
Dump File         : 120314-35303-01.dmp
Crash Time        : 12/2/2014 9:08:12 PM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 00000000`00000003
Parameter 2       : fffffa80`079df060
Parameter 3       : fffff800`0456b3d8
Parameter 4       : fffffa80`0b497c10
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120314-35303-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 793,912
Dump File Time    : 12/3/2014 6:54:05 AM
==================================================
 
==================================================
Dump File         : 100912-22245-01.dmp
Crash Time        : 10/9/2012 2:28:29 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000008
Parameter 4       : 00000000`00000000
Caused By Driver  : ndis.sys
Caused By Address : ndis.sys+63110
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+7f1c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\100912-22245-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 10/9/2012 2:31:21 PM
==================================================
 
==================================================
Dump File         : 092412-22620-01.dmp
Crash Time        : 9/24/2012 11:53:56 AM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 00000000`00000003
Parameter 2       : fffffa80`049a6a10
Parameter 3       : fffff800`00b9c3d8
Parameter 4       : fffffa80`0998b810
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23569 (win7sp1_ldr.161007-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f1c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092412-22620-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 719,592
Dump File Time    : 9/24/2012 2:15:06 PM
==================================================
 
==================================================
Dump File         : 082612-30966-01.dmp
Crash Time        : 8/26/2012 9:49:58 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+1709a0
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+7f190
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\082612-30966-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 8/26/2012 9:51:59 AM
==================================================
 

  • 0

#4
Joeicam

Joeicam

    Malware Removal

  • Topic Starter
  • Malware Removal
  • 1,288 posts

(double post)

Something even more strange just happened. I let my computer go through an update process, in which it downloaded and installed 14 of them. I was able to start my machine just fine, and have been using it for about half an hour with no BSODs whatsoever. Could it have been an error on Microsoft's end you think? I will keep you updated as to the status of my computer, but as of now, it seems to have fixed itself... 

 

Thanks again,

Joe


  • 0

#5
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP

If you were able to get the speccy log please attach it.  Your BSODs look like a heat related issue.


  • 0

#6
Joeicam

Joeicam

    Malware Removal

  • Topic Starter
  • Malware Removal
  • 1,288 posts

Hmm... Okay. I don't recall my laptop overheating at any point.. at least physically not to my knowledge. Thank you for reviewing my logs. Yepp, I have it. Sorry about that. I thought I attached it. I had to create a .zip file from it as it was too large for the requirements, 967KB to be exact. Let me know if you would like the log in a different format :)

Attached Files


  • 0

#7
FreeBooter

FreeBooter

    Member 1K

  • Member
  • PipPipPipPip
  • 1,375 posts

One of the BSOD error cause by network card driver. Can you also install latest network card driver from network card manufacturer website.


  • 0

#8
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP
 
CPU
Intel Core i3 2310M @ 2.10GHz 70 °C

Sandy Bridge 32nm Technology

 

 

 

It's probably an overheat problem.  Your CPU is running at 70 C which is about 20 degrees higher than it should be at idle.  What happens on these things is the interface between the fan and the heatsink clogs up with dust.  The fix is to remove the fan and clean the heatsink.  Don't remove the heatsink unless you replace the thermal pads with Arctic Silver 5.  I've cleaned a lot of laptops and unfortunately HP is the worst to get at the fan.  Looks to me like the fan is the first thing put down when they build it and then the rest of the laptop is built around it.  Too bad it's not a Dell.  They have a cover over the fan.  Remove the cover and then the fan.  10 minute job.  With HP is major surgery.  Look on line and you will find usually find a video showing you how to get it apart.  HP likes to use different size screws so you have to keep track of where each screw came from.  Take lots of digital pictures as you disassemble it so you can put it back together.  Once the fan is out I use a vacuum cleaner hose and a small brush to get heatsink clean.  If it's an HP and I have to go to that much trouble to clean the heatsink I also replace the themal paste at the same time.  I like the 

 
Arctic Silver 5 - 3.5 Grams with ArctiClean 60 ML Combo Kit + Microfiber (7" X 6") Cleaning Cloth

 ($10.75 from Amazon.)    

 

You can monitor your temperatures in real time with a program called speedfan.

 

 
 
 (Don't get the latest version as filehippo has a bad copy.  Instead get version 4.51.  Avoid the speedfan website's version as it is full of adware.)
 
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it (Win 7 or Vista right click and Run As Admin.).
 
It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray
 
Your hard drive is also a bit tired.  It looks like it's been dropped:
 
 
BF
Attribute name G-sense error rate
Real value 185
Current 100
Worst 100
Threshold 0
Raw Value 00000000B9

 

 

It has 126 reallocated sectors.  (A small section of the drive has died and has been remapped to a spare section.  A few reallocations are expected but yours has way too many.  A sector failure and replacement can explain why it suddenly started booting correctly. )

 

C4
05
Attribute name Reallocated Sectors Count
Real value 126
Current 94
Worst 94
Threshold 10
Raw Value 000000007E

 

 

 
The head is getting a bit wobbly:
 
B9
Attribute name Head Stability
Real value 65,535
Current 100
Worst 100
Threshold 1
Raw Value 000000FFFF

 

 

And I won't bother to list them but you are getting some errors and command timeouts.
 
It's time to clone the hard drive before it fails.  This isn't difficult.  Buy a new drive preferably a Western Digital Black ( they really do seem to be better and last longer) 
Amazon has one that will work and give you some extra space and a boost in speed for about $72:
WD Black 1TB Performance Mobile Hard Disk Drive - 7200 RPM SATA 6 Gb/s 32MB Cache 9.5 MM 2.5 Inch - WD10JPLX
 
If cost is a problem then you can get a WD Blue 750GB Mobile Hard Disk Drive - 5400 RPM SATA 6 Gb/s 9.5 MM 2.5 Inch - WD7500BPVX
by Western Digital
$ 49 99 Prime
 
and a USB to SATA adapter 
 
Amazon has lots.  Here is one for $12
 
StarTech USB 3.0 to 2.5" SATA III Hard Drive Adapter Cable w/ UASP - SATA to USB 3.0 Converter for SSD/HDD - Hard Drive Adapter Cable
 
and clone the drive.  You can use the program from your new hard drive or even from Seagate or you can use one of the free ones:
 
 
 
Some of them require you to boot from a CD or USB drive (it's fatester that way but others like aomei can clone from within windows.
 
You plug the new drive into the usb adapter and the adapter into your PC's USB jack.  Run the cloning software.  (Make sure you know the source drive is the old drive and the destination is the new.
 
Once the cloning software finishes you shut it down, use a small Phillips screw driver to remove the 2 screws that hold the cover on the drive, remove the screws (may be 2 more screws).  Often the drive is in a carrier so you need to remove 4 more screws.  Keep the screws separate since they may be different sizes.  Remove the old drive, install the new.  Boot up and run speccy to make sure that the new drive is clean.  
 
Bottom line for less than $100 you can refurbish the laptop if you are willing to do the work.
 
One other thing I see from speccy:  You have an old Java version as well as a much newer version:
 
Java Runtime Environment
Path C:\Program Files\Java\jdk1.6.0_45\bin\java.exe
Version 6.0
Update 45
Build 06
Java Runtime Environment
Path C:\Program Files\Java\jre1.8.0_111\bin\java.exe
Version 8.0
Update 111
Build 14
 
Java has been very vulnerable to infection so unless you absolutely need it you should uninstall the new one as well as the old one.
 
If you feel you must have Java:
Get the latest Java at:
 
Save it to your PC then close all browsers and install it.  Do not let it install the yahoo toolbar or other foistware.
Once installed, go into Control Panel, Java, Security and set the slider to the Highest then OK.
 
.  
 

  • 0

#9
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP

You can get the driver from the maker but it's better to get the driver from HP.


  • 0

#10
Joeicam

Joeicam

    Malware Removal

  • Topic Starter
  • Malware Removal
  • 1,288 posts
First, I just wanted to say thank you for such a detailed response to my issues. I really appreciate your knowledge and advice on what to do next.
 

It's probably an overheat problem.  Your CPU is running at 70 C which is about 20 degrees higher than it should be at idle.  What happens on these things is the interface between the fan and the heatsink clogs up with dust.  The fix is to remove the fan and clean the heatsink.

I'm planning on doing just that when the thermal paste arrives in the mail. I've never taken apart my computer before aside from installing more RAM, but that was easy. I'll make sure to follow your advice and take lots of pictures so that I can put it all back together when the procedure is all said and done.
 
A few reallocations are expected but yours has way too many.
How many reallocations should be expected? This might be a stupid question, but could this have anything to do with the application MyDefrag? I run that on my machine every so often.
 

It's time to clone the hard drive before it fails.  This isn't difficult.  Buy a new drive preferably a Western Digital Black ( they really do seem to be better and last longer) 

Amazon has one that will work and give you some extra space and a boost in speed for about $72:
WD Black 1TB Performance Mobile Hard Disk Drive - 7200 RPM SATA 6 Gb/s 32MB Cache 9.5 MM 2.5 Inch - WD10JPLX
I did just that, sir! Bought it and now waiting for it to arrive in the mail. 
 

You can use the program from your new hard drive or even from Seagate or you can use one of the free ones

Which one would you recommend? I'm thinking to use aomei as it might be the most intuitive as it can be cloned from within Windows.
 

Boot up and run speccy to make sure that the new drive is clean.  

What do you mean by "to make sure that the new drive is clean"? How would you recommend to dispose of the old hard drive? 
 

You can get the driver from the maker but it's better to get the driver from HP.

Thanks much for the advice!
 

  • 0

#11
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP
How many reallocations should be expected? This might be a stupid question, but could this have anything to do with the application MyDefrag? I run that on my machine every so often.
 

 

 

0 would be best of course but they are designed to self heal by reallocating.  The S.M.A.R.T. info says that up to 100 would be OK (tho that many would worry me).  You have 3 times that.  My Defrag would not cause the problem but it might detect a bad sector and tell the drive to fix it.
 
Aomei is pretty good but if it finds a bad sector that it can't read it tends to stop and wait for you to tell it to go on or at least it did last time I ran it.
 
If you run Speccy with the new drive then look at the S.M.A.R.T info in the log it will tell you if the drive is showing any errors.  A new WD black will usually have Raw Values of 0 for all of the error categories.  Obviously things like spin-up time and temperature will not be 0.  An alternative to using Speccy is Speedfan.
 
click on the S.M.A.R.T. tab.  Click on the down arrow to the right of the Hard Disk box.  Select your hard drive.  Click on Perform and In-depth Online Analysis of this hard disk.  Your browser will open.
 
At the bottom of the new page will be a line:  
 
The link to get back and see a new report about this hard disk in the future is this.
 
Right click on the underlined "this" and select Copy Link Address.  Move to a Reply and Paste (Ctrl + v).
 
I always hang on to  the old drives for a while to make sure that I have a good clone.  Once I am sure it's good then I just throw it in the recycle bin.  If you are worried about data on it you can either erase all of the data and reformat the drive or just disassemble it and run a magnet over the platters.
 
When using the thermal paste make sure you follow the instructions on their website for cleaning and how much to use and how to apply it.
 
I have a friend who uses masking tape when he takes apart a laptop.  He puts down a strip or two face up and sticks each screw to the tape and makes a note where it came from.  

  • 0

#12
Joeicam

Joeicam

    Malware Removal

  • Topic Starter
  • Malware Removal
  • 1,288 posts

Thanks again for all of this information :). I now have all of the parts and will begin working on backing up my drive/applying the thermal paste tomorrow! Hope I can get it done in one day, this is the main machine that I use for GeekU. 


  • 0

#13
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,727 posts
  • MVP

It shouldn't take more than a few hours unless you have to do it several times.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP