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Best Answer dyanna281 , 22 December 2016 - 09:59 AM
Thanks again for all your help,the information you have provided has been extremely helpful and I appreciate all the time you took to assist me! :-) Go to the full post »
New Member
What can I do to speed up this new PC I just got...
HP 24-b010
AMD A9-9410 Radeon R5 2.90ghz
8GB Ram
I thought I could upgrade to 16 GB ram but the internet say I cannot. I tend to multi task and it bogs down hen I open too many windows/apps. This was a gift and I don't want to look a gift horse in the mouth but it's slower than my old PC.
I appreciate any advice!
Thanks.
Malware Expert
Crucial says you can upgrade:
http://www.crucial.c...b010-all-in-one
Let's look to see if there is something slowing it down:
New Member
Crucial says you can upgrade:
http://www.crucial.c...b010-all-in-one
Let's look to see if there is something slowing it down:
Get the free version of Speccy:http://www.filehippo...download_speccy (Look in the upper right for the DownloadLatest Version button - Do NOT press the large Start Download button on the upper left!)Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.(It will be near the top about 10 lines down.) Save the file. Attach the file to your next post. (More Reply Options, Choose File, Open, Attach This File)Get Process ExplorSave it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).View, Select Column, check Verified Signer, OKOptions, Verify Image SignaturesClick twice on the CPU column header to sort things by CPU usage with the big hitters at the top.Wait a full minute then:File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.
Thank you for your help! I am more than happy to buy and install RAM as long as the system is expandable. I went to the Crucial website and it seems to be expandalbe. Question though, which RAM would be best?
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 59.10 0 K 4 K 0
firefox.exe 13.59 617,024 K 664,796 K 9136 Firefox Mozilla Corporation (Verified) Mozilla Corporation
procexp64.exe 4.68 22,364 K 53,020 K 5648 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 4.22 50,828 K 49,384 K 10088
System 4.11 132 K 1,028 K 4
Interrupts 2.78 0 K 0 K n/a Hardware Interrupts and DPCs
audiodg.exe 2.76 27,792 K 29,444 K 4396
WeatherBug.exe 2.15 156,872 K 193,104 K 9020 WeatherBug (Verified) WeatherBug
chrome.exe 1.54 98,440 K 250,656 K 7084 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1.29 83,996 K 94,164 K 7896 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.90 52,684 K 109,576 K 1776 Google Chrome Google Inc. (Verified) Google Inc
SetPoint.exe 0.85 18,160 K 29,236 K 3872 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc. (Verified) Logitech Inc
csrss.exe 0.61 5,300 K 10,904 K 5164
chrome.exe 0.31 95,976 K 69,268 K 8732 Google Chrome Google Inc. (Verified) Google Inc
TabTip.exe 0.29 3,612 K 14,852 K 11200
chrome.exe 0.28 109,532 K 115,072 K 7948 Google Chrome Google Inc. (Verified) Google Inc
explorer.exe 0.11 33,132 K 91,588 K 9444 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
FlashPlayerPlugin_24_0_0_186.exe 0.11 22,112 K 32,552 K 4100 Adobe Flash Player 24.0 r0 Adobe Systems, Inc. (Verified) Adobe Systems Incorporated
ns.exe 0.07 170,652 K 19,732 K 3580 Norton Security Symantec Corporation (Verified) Symantec Corporation
plugin-container.exe 0.06 8,184 K 18,736 K 10416 Plugin Container for Firefox Mozilla Corporation (Verified) Mozilla Corporation
svchost.exe 0.04 45,132 K 67,600 K 460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
KHALMNPR.exe 0.03 3,624 K 11,800 K 2792 Logitech KHAL Main Process Logitech, Inc. (Verified) Logitech
svchost.exe 0.03 11,884 K 22,340 K 1512 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.03 8,348 K 32,668 K 6588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.02 88,304 K 96,436 K 2224 Google Chrome Google Inc. (Verified) Google Inc
FlashPlayerPlugin_24_0_0_186.exe 0.02 4,616 K 12,892 K 8020 Adobe Flash Player 24.0 r0 Adobe Systems, Inc. (Verified) Adobe Systems Incorporated
services.exe 0.01 3,320 K 7,464 K 724
svchost.exe 0.01 83,908 K 82,900 K 1188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 6,344 K 11,364 K 928 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
NisSrv.exe < 0.01 1,672 K 5,360 K 2056 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation
svchost.exe < 0.01 15,684 K 25,608 K 508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
WmiPrvSE.exe < 0.01 24,500 K 32,788 K 8676
WmiPrvSE.exe 7,468 K 19,620 K 8760
wlanext.exe 4,672 K 14,564 K 1996
winlogon.exe 1,888 K 7,964 K 9144
wininit.exe 1,080 K 5,000 K 644
unsecapp.exe 1,108 K 5,928 K 3200
thunderbird.exe 144,160 K 173,448 K 5320 Thunderbird Mozilla Corporation (Verified) Mozilla Corporation
tbaseprovisioning.exe 16,068 K 27,544 K 1408 tbaseprovisioning Advanced Micro Devices, Inc. (Verified) Microsoft Windows Hardware Compatibility Publisher
taskhostw.exe 7,084 K 18,336 K 9680 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
TabTip32.exe 1,192 K 4,740 K 1988
svchost.exe 8,572 K 23,176 K 820 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,532 K 24,748 K 1204 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 16,252 K 25,104 K 1164 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,848 K 13,324 K 2128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,924 K 10,644 K 1928 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,632 K 9,608 K 4080 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,236 K 21,624 K 496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,496 K 9,628 K 1844 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,356 K 23,332 K 4192 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,792 K 7,840 K 2060 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,916 K 8,748 K 68 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,704 K 10,320 K 2312 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,588 K 6,408 K 3068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,516 K 6,952 K 9528 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 7,672 K 20,440 K 2044 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 360 K 1,096 K 352
sihost.exe 4,664 K 20,092 K 6564 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 21,148 K 54,940 K 10836 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SearchUI.exe Suspended 42,144 K 88,116 K 536 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 29,392 K 21,648 K 2448 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
ScanToPCActivationApp.exe 3,292 K 15,248 K 8 ScanToPCActivationApp HP Inc. (Verified) Hewlett Packard
RuntimeBroker.exe 8,412 K 27,988 K 9408 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe 4,432 K 13,324 K 4916 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RtkAudioService64.exe 1,428 K 5,856 K 1896 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RichVideo64.exe 1,392 K 6,612 K 2328 RichVideo Module (Verified) CyberLink Corp.
RegSrvc.exe 1,652 K 7,996 K 2280 Intel® PROSet/Wireless Registry Service Intel® Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
RadeonSettings.exe 111,448 K 16,700 K 6580 Radeon Settings: Host Application Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices
procexp.exe 2,708 K 9,836 K 6964 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
plugin-container.exe 4,948 K 14,928 K 6500 Plugin Container for Firefox Mozilla Corporation (Verified) Mozilla Corporation
OneDrive.exe 6,736 K 26,748 K 5664 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
ns.exe 24,156 K 9,676 K 10044
msdtc.exe 2,776 K 7,812 K 832 Microsoft Distributed Transaction Coordinator Service Microsoft Corporation (Verified) Microsoft Windows
Memory Compression 284 K 54,656 K 2388
lsass.exe 6,904 K 17,560 K 740 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
ibtsiva.exe 876 K 3,864 K 2236 Intel® Wireless Bluetooth® iBtSiva Service Intel Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
HPWMISVC.exe 1,232 K 5,732 K 2188 HP WMI Service HP Inc. (Verified) Hewlett-Packard Company
HPSupportSolutionsFrameworkService.exe 34,736 K 40,492 K 3748 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
HPCommRecovery.exe 12,972 K 15,440 K 2176 CommRecovery HP Inc. (No signature was present in the subject) HP Inc.
fontdrvhost.exe 812 K 3,460 K 9604
EvtEng.exe 3,896 K 12,084 K 2160 Intel® PROSet/Wireless Event Log Service Intel® Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
dllhost.exe 3,560 K 7,564 K 1244
dasHost.exe 4,552 K 14,476 K 1420
csrss.exe 1,600 K 4,488 K 524
conhost.exe 1,140 K 4,584 K 1676
conathst.exe 2,096 K 9,316 K 3456 Web Browser (Norton Identity Safe native host) Symantec Corporation (Verified) Symantec Corporation
chrome.exe 1,664 K 8,016 K 9212 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,752 K 9,372 K 8216 Google Chrome Google Inc. (Verified) Google Inc
atiesrxx.exe 1,376 K 5,204 K 1428 AMD External Events Service Module AMD (Verified) Advanced Micro Devices
atieclxx.exe 2,456 K 9,048 K 10372
AdaptiveSleepService.exe 1,340 K 5,432 K 3772 (Verified) Advanced Micro Devices
DESKTOP-SLOW.txt 87.55KB
543 downloads
Malware Expert
Question though, which RAM would be best?
You have two slots and only one is in use so the simple solution is to buy another 8 GB DDR4-2400
HP verifies that you can add RAM:
http://support.hp.co...ument/c05145199
This is what you have now:
Technical Data: HMA81GS6AFR8N-UH Manufacturer Hynix Manufacturer Reference HMA81GS6AFR8N-UH Capacity 8GB Name PC4-19200 Short Form 8GB(1Rx8) Type 260Pin Construction Type SO-DIMM Model SO-DIMM Organization 1Gx64 Description DDR4 2400MHz Number of Ranks 1 Extension unbuffered Error Correction non-ECC DRAM Organization 1Gx8 Number of DRAM 8 Construction Type of DRAM FBGA(78ball) Type Height 31.25mm Voltage1,2V
Looks like Crucial is probably the best price. Amazon has one
Crucial 8GB Single DDR4 2400 MT/s (PC4-19200) SODIMM 260-Pin Memory CT8G4SFS824A
for $50.
Process Explorer shows several problems.
System Idle Process 59.10 0 K 4 K 0
firefox.exe 13.59 617,024 K 664,796 K 9136 Firefox Mozilla Corporation (Verified) Mozilla Corporation
procexp64.exe 4.68 22,364 K 53,020 K 5648 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 4.22 50,828 K 49,384 K 10088
System 4.11 132 K 1,028 K 4
Interrupts 2.78 0 K 0 K n/a Hardware Interrupts and DPCs
System Idle is too low. It should be around 90 or better. This is mostly caused by Firefox so I would try running Firefox in Safe Mode and see if this improves a lot. That would imply that one of your extensions is causing the problem. To get into Safe Mode:
https://support.mozi...using-safe-mode
You can then go back in and enable a few extensions at a time until you find the one that eats CPU time in Process Explorer.
Interrupts is way too high. This is normally around 1 or less but should never be higher than 1.5. Over 1.5 you start to get stuttering and ugly video.
Usually this means you have a bad driver. Check the HP site and see if they have any updated drivers for you.
Your hard drive is a Seagate. It's junk and is already throwing errors. Personally I would complain or maybe send it back since it's brand new. Seagate makes a tool called seatools that will check you hard drive. Be interesting to see if it passes their test.
http://www.seagate.c...ols-win-master/
New Member
Thank you very much for all the advice and help. I ran seatools and it passed. When you say it's junk, is it just a cheap hard drive, junk because it has errors already or both? What part of the info I sent indicates bad sectors?
Again, I appreciate all your time and advice!!!! I will be purchasing and installing the RAM and help that should help the stuttering and slow loading pages. :-)
Malware Expert
S.M.A.R.T attributes01Attribute name Read Error RateReal value 0Current 81Worst 65Threshold 6Raw Value 0009B32E87Status GoodAttribute name Seek Error RateReal value 0Current 64Worst 60Threshold 30Raw Value 00002B0F54Status GoodB4Attribute name Reserved Block CountReal value 432,797,991Current 100Worst 100Threshold 0Raw Value 0019CBF927Status GoodAttribute name Hardware ECC RecoveredReal value 0Current 1Worst 1Threshold 0Raw Value 0009B32E87Status Good
New Member
Thanks again for all your help,the information you have provided has been extremely helpful and I appreciate all the time you took to assist me! :-)
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