What is TSS HDWebcam?
The Malwarebytes research team has determined that TSS HDWebcam is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.
How do I know if my computer is affected by TSS HDWebcam?
You will see this screen as soon as one of the Scheduled Tasks is run (including at reboot):
and you may see this warning during install:
and these Scheduled Tasks:
How did TSS HDWebcam get on my computer?
Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a windows 10 keygen.
How do I remove TSS HDWebcam?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
This screenlocker also disables Taskmanager so our best option is to reboot into Safe Mode with Networking.
- Then continue with the instructions below.
- Please download Malwarebytes to your desktop.
- Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
- Then click Finish.
- Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
- If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
- When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
- Restart your computer when prompted to do so.
Entering M8856-TFH05-QV789-23JJD-001RE will result in this prompt:
and entering KLG89-VV129-LP9S3-XV84E-LL02S will produce this one:
clicking OK on either of these prompts will return you to an empty desktop with no taskbar, so unless you had a program open that could be helpful, these are of no use to get rid of the infection.
Is there anything else I need to do to get rid of TSS HDWebcam?
- No, Malwarebytes' Anti-Malware removes TSS HDWebcam completely.
We hope our application and this guide have helped you eradicate this hijacker.
As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam.
Technical details for experts
You may see these entries in FRST logs:
HKLM-x32\...\Run: [Windows Pro] => C:\Program Files (x86)\WindowsActivationPro10.exe HKCU\...\Run: [Windows Pro] => C:\Program Files (x86)\WindowsActivationPro10.exe HKCU\...\Policies\system: [DisableTaskMgr] 1 C:\Windows\Tasks\WindowsActivationPro10.job C:\Windows\System32\Tasks\WindowsActivationPro10 C:\Users\Public\Desktop\HDwebcam.lnk C:\Program Files (x86)\HDwebcam C:\Windows\Tasks\WindowsActivationPro.job C:\Windows\System32\Tasks\WindowsActivationPro C:\Users\{username}\AppData\Roaming\HDwebcam () C:\Program Files (x86)\WindowsActivationPro10.exe Task: {394D03CD-86CB-4E27-A05E-1D9FD72CF9AB} - System32\Tasks\WindowsActivationPro10 => C:\Program Files (x86)\WindowsActivationPro10.exe Task: {F6F62841-A395-4A76-A4D4-08C50EAF642D} - System32\Tasks\WindowsActivationPro => C:\Program Files (x86)\WindowsActivationPro10.exe Task: C:\Windows\Tasks\WindowsActivationPro.job => C:\Program Files (x86)\WindowsActivationPro10.exe Task: C:\Windows\Tasks\WindowsActivationPro10.job => C:\Program Files (x86)\WindowsActivationPro10.exeAlterations made by the installer:
File system details [View: All details] (Selection) --------------------------------------------------- In the existing folder C:\Users\{username}\Desktop Adds the file HDwebcam.lnk In the existing folder C:\Program Files (x86) Adds the file WindowsActivationPro10.exe Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System] "DisableTaskMgr"="REG_DWORD", 1 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] "Windows Pro"="REG_SZ", "C:\Program Files (x86)\WindowsActivationPro10.exe"Malwarebytes scan log:
Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/28/16 Scan Time: 9:09 AM Logfile: mbamHDWebcam.txt Administrator: Yes -Software Information- Version: 3.0.4.1269 Components Version: 1.0.39 Update Package Version: 1.0.874 License: Free -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 352920 Time Elapsed: 7 min, 3 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled -Scan Details- Process: 1 Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Quarantined, [124], [356039],1.0.874 Module: 1 Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Quarantined, [124], [356039],1.0.874 Registry Key: 0 (No malicious items detected) Registry Value: 5 Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Pro, Delete-on-Reboot, [124], [356039],1.0.874 Trojan.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Windows Pro, Delete-on-Reboot, [124], [356039],1.0.874 PUM.Optional.DisableTaskMgr, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293320],1.0.874 PUM.Optional.DisableTaskMgr, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293321],1.0.874 PUM.Optional.DisableTaskMgr, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DISABLETASKMGR, Replace-on-Reboot, [19162], [293321],1.0.874 Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 2 Trojan.TechSupportScam, C:\PROGRAM FILES (X86)\WINDOWSACTIVATIONPRO10.EXE, Delete-on-Reboot, [124], [356039],1.0.874 Trojan.TechSupportScam, C:\USERS\{username}\DESKTOP\HDWEBCAM.EXE, Delete-on-Reboot, [124], [355535],1.0.874 Physical Sector: 0 (No malicious items detected) (end)As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
- Dynamically Blocks Malware Sites & Servers
- Malware Execution Prevention