[phillpower2]

No worries about any screenshot the MTB log should tell us what we need to know;

 

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Edit by phillpower2;

 

Some info regarding the internet connection and some general observations.

 

Error: (02/11/2017 10:35:05 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

 

 

Can I ask if you are using Windows Defender as your anti virus protection as I see nothing else installed and the above error can be generated by Windows Defender.

 

Obvious problems with Microsoft Edge (it sucks anyway), you have Google so suggest disabling Edge, a guide here

 

Error: (02/10/2017 10:03:32 PM) (Source: Service Control Manager) (User: )

Description: The hpsrv service failed to start due to the following error: 

%%1053 = The service did not respond to the start or control request in a timely fashion.

 

 

Error: (02/10/2017 10:03:32 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the hpsrv service to connect.

 

 

The above are related to HP 3D DriveGuard software which takes care of the HDD on supported HP computers, the latest appropriate version that I can find for your notebook is here, try uninstalling the present version and then download install the version from here

 

You really don`t need the two following programs and should get rid of them;

 

inSSIDer Home

WiFi Channel Scanner 

 

Most of us only have one ISP/one internet access point so don`t need any program to tell us which is the best internet connection available, unless the neighbours don`t mind all and sundry piggybacking their connection that is 

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yes, i am using defender...if it is possible to permanently disable it then i will install avast..

the 2 programs were uninstalled using revo

any idea where i would find hp driveguard..its not in control panel uninstall prorams

have made chrome the default browser

[waterbuffal]

yes, i am using defender...if it is possible to permanently disable it then i will install avast..

the 2 programs were uninstalled using revo

any idea where i would find hp driveguard..its not in control panel uninstall prorams

have made chrome the default browser

[phillpower2]

Defender should be automatically disabled when Avast is detected, don`t have anything from Cnet pushed on you but instead download Avast from the Authors site option here once installed if you check Defender should be shown to be disabled.

 

Once installed, please allow Avast to check for updates and run a full scan of your computer, this not intended as any form of malware removal guidance and just letting you know that it is the way it is best done.

 

If you cannot find HP driveguard it could be that there are orphan files on your drive and that is why it is detected but not working, go straight for the download and install from the link here and see how it goes.

 

inSSIDer Home, WiFi Channel Scanner and Google info acknowledged 

[waterbuffal]

unable to instal drive guard as the accelerometer hardware is not present or supported in this unit

followed the link for avast but there was lots of other stuff it wanted to download with it and ive no idea what i want or dont want,  would it be ok to get it from ninite instead?

Edited by waterbuffal, 11 February 2017 - 09:45 AM.

[phillpower2]

Well that is odd as it is clearly shown in the MTB log 

Can you tell us the exact model of HP Pavilion 15 notebook it is that you have, HP Pavilion 15-e034tx for example. 

 

Did you click on the Authors site option as suggested, I would never suggest anything that would land you with foistware hence the Cnet avoidance info, take a look at the attached screenshot and you will see that I was able to download Avast without being landed with anything else, never use third party installers or updaters myself as I deem them a recipe for disaster.

 

 

[waterbuffal]

yes, clicked on authors site... do i click on install or custom install ?

do i need safeprice browser extension

 model number

15 p 199na

Edited by waterbuffal, 11 February 2017 - 11:41 AM.

[phillpower2]

Click on custom and uncheck the install Avast Safezone browser plug in, seen it cause too many problems in the past 

 

You don`t need SafePrice either.

 

Drive guard specific to your computer is here so not sure why it previously said the hardware is not present or supported, has the HDD ever been replaced.

[waterbuffal]

well, that seemed to work...driveguard downloaded and installed 

hdd has not been replaced

[phillpower2]

All we can do is wait and see how it goes.

 

NB: Has Avast been installed, updated and run without any problem.

[waterbuffal]

avast is installed, i ran smart scan and it found issues with

vulnerable software

network

performance

weak passwords

do i just click on "resolve all"

[phillpower2]

If you click on any of those Avast will probably try and sell you the Pro version, just stick with the free AV protection and regular AV updates/scans.

[waterbuffal]

okee dokee, hopefully we're all fixed.

once again, huge thanks for your time and ill see what happens in the next couple of days 

[phillpower2]

You are welcome and good luck 

 

NB: Before I forget, be sure to create a new restore point for the present settings and resist the temptation to download any driver updates for the foreseeable future unless it is to address and will resolve a known issue, being a notebook that is up to date you should now not need to update anything other than Windows and Avast when prompted by them.

[waterbuffal]

well, its been a couple of days and the wifi has not dropped off once so i reckon you fixed it...

you can close this now and many many thanks for all your help

regards

nige

[phillpower2]

Glad to hear it, thanks for the follow up Nige and you are welcome