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Removal instructions for My Email XP

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is My Email XP?

The Malwarebytes research team has determined that My Email XP is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
My Email XP is a member of the Spigot family.

How do I know if my computer is affected by My Email XP?

You may see these browser extensions/add-ons:

warning1.png

warning2.png

You may see this entry in your list of installed software:

warning4.png

these warnings during install:

warning8.png

warning9.png

warning5.png

warning6.png

and this new startpage in the affected browser(s):

startpage.png

How did My Email XP get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from their site.

trick.png

How do I remove My Email XP?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of My Email XP?
  • If you are using Chrome, you may have to remove the Extension manually under Tools > Settings > Extensions. Remove the checkmark and click on the bin behind the My Email XP entry.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the My Email XP hijacker. It would have warned you before the hijacker could install itself, giving you a chance to stop it before it became too late.

protection1.png

and it blocks traffic to some of their domains.

Technical details for experts

Possible signs in a FRST log:

 HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://search.myemailxp.com?uid={uid}&uc=20170112&source=tt-bb8&ap=&i_id=email__1.0.2.25
 FF Homepage: hxxp://search.myemailxp.com?uid={uid}&uc=20170112&ap=&source=-bb8&page=homepage&implementation_id=email_4.0.12
 FF Extension: Email - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\@Email.xpi [2017-01-12]
 CHR Extension: (My Email XP) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap [2017-01-12]
 C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Amazon.com

My Email XP (HKCU\...\b416bdd8c1e685ae) (Version: 1.0.2.25 - Amazon.com)
The Malwarebytes scan log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/12/17
Scan Time: 12:43 PM
Logfile: mbamMyEmailXP.txt
Administrator: Yes

-Software Information-
Version: 3.0.5.1299
Components Version: 1.0.43
Update Package Version: 1.0.986
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355331
Time Elapsed: 7 min, 16 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
PUP.Optional.Spigot.Generic, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\b416bdd8c1e685ae, Delete-on-Reboot, [2892], [360182],1.0.986

Registry Value: 2
PUP.Optional.MyEmailXP, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|START PAGE, Replace-on-Reboot, [1844], [335015],1.0.986
PUP.Optional.Spigot.Generic, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\b416bdd8c1e685ae|URLUPDATEINFO, Delete-on-Reboot, [2892], [360182],1.0.986

Data Stream: 0
(No malicious items detected)

Folder: 13
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\jetpack\@Email\simple-storage, Quarantined, [1844], [335005],1.0.986
PUP.Optional.MyEmailXP, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\NCH5MQSA.DEFAULT\JETPACK\@EMAIL, Quarantined, [1844], [335005],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_locales\en, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\html\popup, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_metadata, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\js\popup, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_locales, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\newtab, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\html, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\css, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\js, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0, Quarantined, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PLNOKIJLNFFEHDEMKHGNLGACNCEKFKAP, Quarantined, [1844], [360385],1.0.986

File: 16
PUP.Optional.MyEmailXP, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\NCH5MQSA.DEFAULT\PREFS.JS, Removal Failed, [1844], [335011],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\jetpack\@Email\simple-storage\store.json, Delete-on-Reboot, [1844], [335005],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\css\description.css, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\css\popup.css, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\html\popup\description.html, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\html\popup\popup.html, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\js\popup\popup.js, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\js\userNewTab.js, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\newtab\newtab.html, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_locales\en\messages.json, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_metadata\computed_hashes.json, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\_metadata\verified_contents.json, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\background.js, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\icon.png, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\plnokijlnffehdemkhgnlgacncekfkap\2.0_0\manifest.json, Delete-on-Reboot, [1844], [360385],1.0.986
PUP.Optional.MyEmailXP, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\NCH5MQSA.DEFAULT\EXTENSIONS\@EMAIL.XPI, Delete-on-Reboot, [1844], [335030],1.0.986

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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