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Hi, I have an issue with my laptop


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#31
67mopar

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i did run sfc /scannow,  just took me a few attempts   its a 3rd ay down in the dos snapshot


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#32
67mopar

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I cant get past bad router, my new one just came in but im not touching anything without your approval


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#33
RKinner

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Not sure what the router has to do with this but if you want to replace the router feel free.

 

If DPCL  shows a bad driver then you need to go in to device manager (Right click on Computer and Select Manage then Device Manager) then find some drivers you can live without (audio or network or webcam) and right click and disable then recheck DPCL.  (Network adapters are often at fault).  Remember to enable the drivers after you check DPCL.   If it's not one you can live without then try booting into the Safe Mode menu and try the option for Enable low-resolution video (640×480).  That will turn off the video driver so you can see if that's the cause.  


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#34
67mopar

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thats gonna take a while


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#35
67mopar

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so to be clear Im not supposed to get any of the graph to spike into the red area?  and I keep disableing drivers till all the lines stay under or out of the red area?


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#36
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That's the idea.  You can also check Interrupts in Process Explorer.  If you get a sudden drop that means you have found a likely culprit.


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#37
67mopar

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welp, i have to alk away from this for tonight and Im away tomorrow mosttly off and on, I cant believe both computers dont work and are so slow I appreciate your time and help on this, Im jus frustrated even this computer has broken keys, my grammer is like a 2 yr old , 


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#38
RKinner

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Perhaps your Internet is slow?

 

Go to http://www.speedtest.net/and click on Begin Test
 
When the Test finishes click on Share This Result and then select Forum then Copy then move to a reply and Ctrl + v
 
Is that about what you paid for?

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#39
67mopar

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32mbs up and about the same on the download


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#40
67mopar

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well I played with all the drivers , did everything I can think of,  this computer runs fine and fast in safe mode, but in regular mode it is a dog, Why is that?  whats NOT running while in safe mode vs what is during normal???   Im losing my mind over here


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#41
RKinner

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Most of your drivers do not run in Safe Mode.  Your video is throttled down so they don't even need the video driver.  

 

Search for msconfig

and hit Enter then under the boot tab click on Diagnostic Startup then OK and reboot.  This is sort of like Safe Mode but just turns off everything that is not required in the Startup and Service tabs.

 

If it makes a difference then you can go back to msconfig and do a selective startup where you uncheck everything under startup and then under services, check Hide Microsoft services then uncheck everything that remains.  OK and reboot.

 

If it still seems better then you can go back in and check about half of the items you unchecked, OK and reboot.  Keep at it until you isolate it down to one or two items.


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#42
67mopar

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Ok so i ran msconfig, clicked on general tab, clicked on run diagnostily only , rebooted disabled my interenet, rebooted open msconfig swithch back click on the minimal tab still haveing problems, reboot go back undo everything, reboot, and now everything is fine.    so i cant explain how or why its working but I thank you for pointing me in the right direction, I never knew the status of drivers and its relationship to haw my system works,           I updated the drivers with drive booster  iobit software free version, long scan but it helped, and i also switched to chrome over the weekend, from firefox with no immediate help,  Its been working correctly now for a while and im hoping it stays this way   Thanks for your help once again how would i go about using this as a restore point ? 


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#43
RKinner

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Create a Restore Point:

 

Control Panel, (View By: Large Icons). System, System protection, Create

 

Then give it a name and Create.


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#44
67mopar

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Nice ,  thanks done, hopefully if this acts up again, I can tap into this,  Thank you very much , its so nice to have a machine up and running again !!!!


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#45
RKinner

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OK.  Cleanup time:

 

 
 
To delete the Quarantine Folder used by FRST create a fixlist.txt file with just the following line:
 
DeleteQuarantine:
 
Save the fixlist.txt to the same folder as FRST then run FRST and hit Fix.  You can easily delete any other folders and logs.
 
If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
 
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.  (It's actually a program for IE)
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
The free version does not update on its own so you should check for updated versions once in a while. When you install it the default is NONE which is kind of worthless so change it to Standard or default. If you have problems after installing CryptoPrevent you can just uninstall it.
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's an Orcas Island environmental organization that I volunteered with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 
Ron

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