[dcbell63]

I'm running Windows 10. Wi-Fi is working fine. All browsers are trying to connect, but not doing so. iTunes will open but just hangs. Can't do anything with it. Also, Control Panel tries to loading won't complete. This was happening intermittently, but now constant.

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Hello dcbell63,

 

Could be a plug-in or your AV blocking access.

 

Try starting in Safe Mode with Networking, see how that goes then get back to us;

 

MS steps below;

 

Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.

Select Update & security > Recovery.

Under Advanced startup, select Restart now.

After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

 

 

 

[phillpower2]

Hello dcbell63,

 

Could be a plug-in or your AV blocking access.

 

Try starting in Safe Mode with Networking, see how that goes then get back to us;

 

MS steps below;

 

Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.

Select Update & security > Recovery.

Under Advanced startup, select Restart now.

After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

 

 

 

[dcbell63]

Thank you. I can work normally in safe mode, but not everything is available to me. Are there steps I can now take to work with a normal start up?

[phillpower2]

Means that your problem is software related, follow the steps below to see if you can pinpoint the cause

 

In the Windows 10 search field type msconfig

Click on System Configuration.

Click on Start up then Open Task Manager.

Click on Start-up.

Make a note of what is currently starting then click the Disable All button.

Reboot and see if it runs better.
If yes, use msconfig to enable several items at a time till you find the culprit.

 

You are welcome btw   
 

[graterot]

Heh, I don't know what to say, it was easy

[dcbell63]

This didn't seem to work. Still having connection issues described earlier in the thread.

[FreeBooter]

If you are using third party antivirus and firewall please uninstall them to check if its causing the issue.

 

 

 

I would like you to check the system integrity of your Windows OS installation.
 

• Please right click the Windows logo (formerly the start button) at the bottom left of your screen.
• Please select  "Command Prompt (Admin)"
• Please type the following command and press the <Enter> key: sfc /scannow  (Please note that there is a space between 'sfc" and "/scannow".)
• It should take about 20 minutes to run, if there are no serious errors.
• If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
• If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
• If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately.  I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
• If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file.

 

[tonytranupg]

I would recommend resetting IP address and its configuration. Sometimes, there was an issue with those settings and prevent you from accessing the Internet.

netsh int ip reset resettcpip.txt

You can also use Network Reset feature in Settings to do so. Just navigate to Settings -> Network & Internet, then find Network Reset and use it.