Win7 notebook hit by "Microsoft Support" scam, possible Rootki
Posted 17 February 2017 - 10:58 PM
It seems to be okay, although it is taking noticably longer to boot.
You get to the "Loading Windows" screen and the swirling dots, then there's a black screen for anywhere from 4-16 seconds before the Log-in screen opens.
Posted 17 February 2017 - 11:05 PM
The machine is clean, there's no malware, more importantly there's nothing to worry about. Safe & sound. After a few more reboots it may boot faster.
Are you suggesting I hand her back the machine and tell her to go ahead and do all her online banking, taxes etc and not worry?
If you have any text files (.txt files) on the desktop, put them in a folder.
We need to remove all those tools we downloaded.
The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
Download Dellfix https://www.bleeping...ownload/delfix/ by Xplode and save it to your desktop.
- Run the tool by right click on the icon and Run as administrator option.
- Make sure that these ones are checked:
- Remove disinfection tools
- Purge system restore
- Reset system settings
- Push Run.
- The program will run for a few seconds and display a notepad report.
Paste it for my review.
Posted 17 February 2017 - 11:19 PM
Posted 17 February 2017 - 11:23 PM
Please be assured that the computer is safe and nothing to worry about. I'll leave this topic open for a while In case you need something.
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