[Thomas Miller]

Hello,

I have an dell laptop running windows 7 that loads windows but any time you open a program it takes forever and the fans are running at full blast. The CPU is maxed out by some process and the mouse locks up. 

 

I ran ran several programs including malwarebytes, zeman, and Adw cleaner, which found many malwares but the problem still persists. 

Any help you could provide would be fantastic!

 

Thanks for your time. 

 

I didn't find the right solution from the internet.
References:
- https://forums.malwa...mouse-locks-up/
- mobile promo video Examples

 

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Boot in to Safe Mode with Networking:

 

(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly.  Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking.  Login with your usual login.)

 

 

 

 

 

• Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

• Check the Addition.txt box

• Press Scan button. 

• It will produce a log called FRST.txt in the same directory the tool is run from.  

• Please copy and paste log back here. 

• It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

 

 

 

 

[RKinner]

Boot in to Safe Mode with Networking:

 

(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly.  Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking.  Login with your usual login.)

 

 

 

 

 

• Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

• Check the Addition.txt box

• Press Scan button. 

• It will produce a log called FRST.txt in the same directory the tool is run from.  

• Please copy and paste log back here. 

• It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.