I have run the Windows Network Diagnostics, and followed all the suggestions referring to my modem. It tells me the Problems found are The connection between your access point, router, or cable modem and the Internet is broken.
When I put my Mouse over that statement, it says "the network gateway is accessible, but windows couldn't receive network traffic from the Internet"
We hooked up my husband's Laptop with the same cable and no problem. Our Wifi works fine.
I called our internet provider, Verizon, and she went through quite a few different scenarios with me, but still no connection.
She said she heard that there may be something in Windows 10 that is actually blocking the signal and suggested I contact you