[Colemanlayne]

Can anyone help me and my laptop?! I cannot open any anti-malware due to "resource is in use message". I cannot download any virus removers to try to resolve this on my own. Please help

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Let Malwarebytes run and stay away from the computer, in other words don't wait for the scan to finish as it could take a while up to 2 hours, don't move the mouse around close all aps & browsers.
Can you run the Farber recovery scan first and post both logs, then run the Malwarebytes anti rootkit scan

• Please download Malwarebytes Anti-Rootkit and save the file to your Desktop.
• Right-Click MBAR.exe and select Run as administrator to run the installer.
• Select your Desktop as the location to extract the contents and click OK. The programme should open upon completion.
• Click Next, followed by Update. Upon update completion, click Next.
• Ensure Drivers, Sectors & System are checked and click Scan.
• Note: Do not use your computer during the scan.
• Upon completion:
  • If no infection is found, close the MBAR window.
  • If an infection is found, ensure Create Restore Point is checked and click Cleanup. Reboot when prompted.
• Two logs (mbar-log.txt and system-log.txt) will be created. Copy the contents of both logs and paste in your next reply. Both logs can be found in the MBAR folder.

Next
Everything gets download to the desktop and tools are "Run as administrator."
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

[zep516]

Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Let Malwarebytes run and stay away from the computer, in other words don't wait for the scan to finish as it could take a while up to 2 hours, don't move the mouse around close all aps & browsers.
Can you run the Farber recovery scan first and post both logs, then run the Malwarebytes anti rootkit scan

• Please download Malwarebytes Anti-Rootkit and save the file to your Desktop.
• Right-Click MBAR.exe and select Run as administrator to run the installer.
• Select your Desktop as the location to extract the contents and click OK. The programme should open upon completion.
• Click Next, followed by Update. Upon update completion, click Next.
• Ensure Drivers, Sectors & System are checked and click Scan.
• Note: Do not use your computer during the scan.
• Upon completion:
  • If no infection is found, close the MBAR window.
  • If an infection is found, ensure Create Restore Point is checked and click Cleanup. Reboot when prompted.
• Two logs (mbar-log.txt and system-log.txt) will be created. Copy the contents of both logs and paste in your next reply. Both logs can be found in the MBAR folder.

Next
Everything gets download to the desktop and tools are "Run as administrator."
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

[zep516]

Due to lack of feedback, this topic has been closed.

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