[Betrayed]

So i just bought a new galaxy S8 today and I have been having a problem with it all day, any time im on my computer and if I use my phone at all when the wifi is on it seems to make me have really high ping and lose connection of games etc. Would really appreciate if someone could help me resolve the issue.

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Hey Betrayed!

 

It seems to me like you're having a problem when you try to use your computer and cellphone at the same time on the same WiFi network? If so, there could be a few causes...

 

- Your router could not be properly equipped to handle the two concurrent connections, causing it to have to only serve up Internet to one device at a time, causing lag and high ping

- Your router could be experiencing interference as far as the channel it's broadcasting on... This is common when you live in an apartment building or when there are many wireless routers broadcasting in a small physical area

- Another issue that's not quite so apparent...

 

So, what can you do to fix it?

 

- Check your router configuration panel, and see if it's equipped to broadcast on a 5GHz frequency. The 5GHz channels are much wider and are designed to avoid interference (and your S8 should have no problem connecting to a 5GHz network)

- Ensure you're using an up-to-date software (sometimes old versions have known issues that cause slowness, and even if that's not the problem, up-to-date software allows you to rule out a number of other issues

- Check with your ISP to ensure that your Internet package allows for enough bandwidth for multiple devices - sometimes if you only pay for the minimum package (or if you're in a high-traffic area and the ISP infrastructure is inadequate) you may not be getting enough bandwidth out to allow for multiple devices using the Internet at the same time.

 

Let me know if any of this works, or if you have any additional problems!

[UnloosedCake]

Hey Betrayed!

 

It seems to me like you're having a problem when you try to use your computer and cellphone at the same time on the same WiFi network? If so, there could be a few causes...

 

- Your router could not be properly equipped to handle the two concurrent connections, causing it to have to only serve up Internet to one device at a time, causing lag and high ping

- Your router could be experiencing interference as far as the channel it's broadcasting on... This is common when you live in an apartment building or when there are many wireless routers broadcasting in a small physical area

- Another issue that's not quite so apparent...

 

So, what can you do to fix it?

 

- Check your router configuration panel, and see if it's equipped to broadcast on a 5GHz frequency. The 5GHz channels are much wider and are designed to avoid interference (and your S8 should have no problem connecting to a 5GHz network)

- Ensure you're using an up-to-date software (sometimes old versions have known issues that cause slowness, and even if that's not the problem, up-to-date software allows you to rule out a number of other issues

- Check with your ISP to ensure that your Internet package allows for enough bandwidth for multiple devices - sometimes if you only pay for the minimum package (or if you're in a high-traffic area and the ISP infrastructure is inadequate) you may not be getting enough bandwidth out to allow for multiple devices using the Internet at the same time.

 

Let me know if any of this works, or if you have any additional problems!

[Betrayed]

Hey Betrayed!

 

It seems to me like you're having a problem when you try to use your computer and cellphone at the same time on the same WiFi network? If so, there could be a few causes...

 

- Your router could not be properly equipped to handle the two concurrent connections, causing it to have to only serve up Internet to one device at a time, causing lag and high ping

- Your router could be experiencing interference as far as the channel it's broadcasting on... This is common when you live in an apartment building or when there are many wireless routers broadcasting in a small physical area

- Another issue that's not quite so apparent...

 

So, what can you do to fix it?

 

- Check your router configuration panel, and see if it's equipped to broadcast on a 5GHz frequency. The 5GHz channels are much wider and are designed to avoid interference (and your S8 should have no problem connecting to a 5GHz network)

- Ensure you're using an up-to-date software (sometimes old versions have known issues that cause slowness, and even if that's not the problem, up-to-date software allows you to rule out a number of other issues

- Check with your ISP to ensure that your Internet package allows for enough bandwidth for multiple devices - sometimes if you only pay for the minimum package (or if you're in a high-traffic area and the ISP infrastructure is inadequate) you may not be getting enough bandwidth out to allow for multiple devices using the Internet at the same time.

 

Let me know if any of this works, or if you have any additional problems!

Thanks for the reply, my computer is connected via an ethernet cable and my phone is connected via wifi. My old phone the S6 I had no problems like this, I'm not sure if its the phone or my router also how would I change the frequency and would changing the QoS help maybe? My router is a Huawei HG658C