I was shutting my computer down and the screen telling me that programs were keeping it from shutting down came up. It had Skype Steam and new one: RTC Video PnP Listener. I did a bit of research to see how to remove it and nothing has worked. Its some type recording device trying to sell the data it collects, I really need this off my computer. Please help.
RTC Video PnP Listener
Posted 02 June 2017 - 05:24 PM
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!
Everything gets download to the desktop and tools are "Run as administrator."
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
Posted 05 June 2017 - 11:01 AM
So I ended up wiping the entire hard drive but I still have reason to believe that the virus is still somewhere in my computers file system. I am out of options now and don't know what to do.
Posted 05 June 2017 - 05:52 PM
Un-likely it would survive a reformat.
You can post the logs and I'll have a look. I had another user with the same issue, never found the exact cause but the symptoms she had disappeared in the course of removing other adware.
Posted 18 June 2017 - 05:37 PM
Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:
Safe Computing Practices please read Here
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
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