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Performance and other intermittent issues with newer PC


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#16
RKinner

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That didn't change anything.

 

See if you can run DPC Latency Checker:
 
http://www.thesycon.de/deu/latency_check.shtml
 
The download is:
 
 
Just download, save and run it by right click and run as admin.
 
I assume you will see some  red columns as in the  second picture.
 
If that is the case try their section on 
 
Analysing drop-out problems with DPC Latency Checker
 
and see if you can find which driver is causing the red columns.  Note their warning about which drivers you should not disable.
 
If you find one, leave it disabled and run a process explore log.  Remember to wait 60 seconds to let it settle before saving the log.  If you have to renable the driver to post that's OK.

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#17
erindg25

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I'm getting a 404 Not Found message when I try to copy/paste the address.  I did download and run the program, and so far I don't see any red columns- they are all yellow (although I admittedly have no idea what I'm actually looking at).


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#18
RKinner

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Yes it didn't work for me either.  I did a search for DPC latency and clicked on the link and it came up as

 

http://www.thesycon....ncy_check.shtml

 

See if that works.  The page explains how to use the program but if it just shows yellow then that's probably not the problem.

 

Sometimes a program can cause the problem.

 

Search for:

 

msconfig

 

hit Enter.

 

Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains.  Go to Startup tab and uncheck everything.  OK and
reboot.  
 
Make a Process Explorer log as before.  What does Interrupts say now?  
 
If it is now below 1.4 then go back in to msconfig and turn on about half the items you unchecked OK and Reboot.  See if you can find a program that causes Interrupts to jump up.

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#19
erindg25

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Sigh... busy week, but now it's time to get back to this dang computer.  Thanks for the link- that one worked.

 

So, I do have red columns now (as well as yellow) on the DPC Latency Checker.  I also now have 11 listings under Network Adapters in Device Manager. There were 3 when I looked at it a few days ago- I'm not sure what I did, but now there are 8 listings for WAN Miniport that weren't there before.  I have attached a screenshot for reference, just in case.

 

What should I disable to run a new scan, or should I skip that step and do the msconfig/ reboot step that you mentioned in your last post?

 

 

Attached Thumbnails

  • Screenshot- DPC and Network adapters_7.7.17.PNG

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#20
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Expect you checked View, Show Hidden.  The first three can be disabled to see if the red goes away.  The WAN MiniPorts aren't real adapaters.  


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#21
erindg25

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It seems that the Qualcomm Atheros is the problem.  Here's the latest log with it disabled:

 

**********************************************************

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 90.63 0 K 4 K 0
procexp64.exe 2.90 22,208 K 53,616 K 4244 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
Interrupts 2.47 0 K 0 K n/a Hardware Interrupts and DPCs
SynTPEnh.exe 2.33 6,352 K 20,136 K 5988 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
dwm.exe 0.38 48,272 K 47,992 K 1008
System 0.28 144 K 5,032 K 4
WUDFHost.exe 0.19 2,632 K 7,084 K 2264
explorer.exe 0.15 51,472 K 90,940 K 3348 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 0.13 2,144 K 4,668 K 652
dpclat.exe 0.11 2,980 K 15,080 K 8432
chrome.exe 0.10 112,084 K 124,216 K 6964 Google Chrome Google Inc. (Verified) Google Inc
ymc.exe 0.08 24,104 K 30,840 K 2124 Lenovo Yoga Mode Control Lenovo (Verified) LENOVO
WUDFHost.exe 0.05 25,460 K 22,480 K 832
chrome.exe 0.05 44,252 K 52,924 K 6676 Google Chrome Google Inc. (Verified) Google Inc
AvastUI.exe 0.04 22,840 K 45,540 K 4348 Avast Antivirus AVAST Software (Verified) AVAST Software s.r.o.
chrome.exe 0.04 89,344 K 122,344 K 5724 Google Chrome Google Inc. (Verified) Google Inc
AvastSvc.exe 0.01 148,876 K 39,580 K 1912 Avast Service AVAST Software (Verified) AVAST Software s.r.o.
svchost.exe 0.01 3,544 K 10,860 K 2332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 69,792 K 77,244 K 84 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
aswidsagenta.exe < 0.01 19,224 K 30,560 K 2980 Avast Behavior Shield AVAST Software s.r.o. (Verified) AVAST Software s.r.o.
svchost.exe < 0.01 9,496 K 22,748 K 860 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 42,128 K 63,080 K 1116 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe < 0.01 1,496 K 4,096 K 4732
MBAMService.exe < 0.01 19,844 K 18,008 K 2860 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
WUDFHost.exe 1,276 K 4,880 K 2400
WmiPrvSE.exe 2,784 K 8,812 K 3980
winlogon.exe 2,092 K 7,712 K 712
wininit.exe 1,020 K 3,884 K 632
utility.exe 2,708 K 10,808 K 1000 Lenovo Utility (Verified) LENOVO
taskhostw.exe 9,020 K 20,232 K 4900 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
TabTip32.exe 1,420 K 4,004 K 5960
TabTip.exe 3,892 K 13,588 K 5884
SynTPHelper.exe 1,164 K 3,984 K 6196
svchost.exe 6,128 K 10,636 K 920 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 9,012 K 32,504 K 4808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 13,448 K 29,424 K 80 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,788 K 28,176 K 2932 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 17,088 K 25,140 K 1056 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,624 K 18,592 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 11,028 K 20,228 K 1340 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,408 K 8,708 K 1504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 18,332 K 24,872 K 484 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,752 K 14,868 K 1812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,368 K 11,900 K 1672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,632 K 15,076 K 1412 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 412 K 984 K 412
smartscreen.exe 8,556 K 14,884 K 7008 SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SkypeHost.exe Suspended 32,604 K 5,600 K 5700 Microsoft Skype Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 7,036 K 24,284 K 4780 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 43,900 K 56,832 K 5096 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SettingSyncHost.exe 14,568 K 6,552 K 5520 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe 3,472 K 6,984 K 756
SearchUI.exe Suspended 86,116 K 138,836 K 5160 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 18,352 K 17,860 K 5292 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SASrv.exe 1,176 K 5,024 K 3032
RuntimeBroker.exe 23,608 K 47,704 K 4144 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
rundll32.exe 9,948 K 12,612 K 9584 Windows host process (Rundll32) Microsoft Corporation (Verified) Microsoft Windows
RemindersServer.exe Suspended 8,868 K 19,680 K 5660 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows
procexp.exe 3,104 K 9,980 K 9436 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 26,036 K 15,620 K 4868 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
OneDrive.exe 38,428 K 40,912 K 6440 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
OfficeClickToRun.exe 43,784 K 56,176 K 2840 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
mmc.exe 9,820 K 18,388 K 9368
Memory Compression 280 K 91,416 K 3120
mbamtray.exe 17,208 K 23,476 K 5092 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
lsass.exe 6,620 K 13,944 K 764 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
igfxTray.exe 3,620 K 10,380 K 948 (Verified) Intel® pGFX
igfxHK.exe 2,456 K 8,400 K 5116 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 4,168 K 12,360 K 4948 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 1,860 K 8,012 K 1376 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
IAStorIcon.exe 16,240 K 29,044 K 7196 IAStorIcon Intel Corporation (Verified) Intel Corporation - Rapid Storage Technology
IAStorDataMgrSvc.exe 24,852 K 37,464 K 7360 IAStorDataSvc Intel Corporation (Verified) Intel Corporation - Rapid Storage Technology
GoogleCrashHandler64.exe 1,696 K 148 K 4888
GoogleCrashHandler.exe 1,692 K 192 K 4936
fontdrvhost.exe 824 K 2,444 K 7332
esif_uf.exe 1,752 K 5,376 K 2832 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
dllhost.exe 4,168 K 10,632 K 7520 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe 4,036 K 12,140 K 2216
CxAudMsg64.exe 1,736 K 7,040 K 2784 Conexant Audio Message Service Conexant Systems Inc. (Verified) Conexant Systems
csrss.exe 1,692 K 3,648 K 564
chrome.exe 81,832 K 114,536 K 6332 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 32,204 K 57,936 K 8616 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 2,528 K 8,344 K 472 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 2,468 K 8,368 K 6228 Google Chrome Google Inc. (Verified) Google Inc
CAudioFilterAgent64.exe 2,032 K 7,616 K 3776 Conexant High Definition Audio Filter Agent Conexant Systems, Inc. (Verified) Conexant Systems
AppVShNotify.exe 2,076 K 8,264 K 5940 AppVShNotify Microsoft Corporation (Verified) Microsoft Corporation
ApplicationFrameHost.exe 8,340 K 20,692 K 7052 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
AdminService.exe 1,816 K 6,048 K 2792 Windows Setup API Windows ® Win 7 DDK provider (Verified) Qualcomm Atheros

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#22
RKinner

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Can you find a newer driver for it?  

 

Right click on the device and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.

 

Still not as good as I like.  See if Interrupts improves any if we:

 

search for

 

power options

 

hit Enter

 

Change to High Performance (you may have to look under Show Additional Plans)


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#23
erindg25

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PCI\VEN_168C&DEV_0036&SUBSYS_302617AA&REV_01
 
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 91.00 0 K 4 K 0
procexp64.exe 1.96 21,940 K 53,408 K 5588 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
WUDFHost.exe 1.72 25,456 K 22,652 K 832
Interrupts 1.46 0 K 0 K n/a Hardware Interrupts and DPCs
SynTPEnh.exe 1.21 6,464 K 20,288 K 5988 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
SettingSyncHost.exe 0.75 18,268 K 11,876 K 5520 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
System 0.67 144 K 5,068 K 4
dwm.exe 0.26 48,124 K 47,628 K 1008
WUDFHost.exe 0.18 2,660 K 7,112 K 2264
dpclat.exe 0.17 2,984 K 15,172 K 8432
csrss.exe 0.12 2,144 K 4,664 K 652
explorer.exe 0.12 53,280 K 96,644 K 3348 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 0.07 31,928 K 30,236 K 5292 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
ymc.exe 0.05 25,964 K 30,056 K 2124 Lenovo Yoga Mode Control Lenovo (Verified) LENOVO
chrome.exe 0.05 88,492 K 117,184 K 5724 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.04 116,052 K 133,096 K 6964 Google Chrome Google Inc. (Verified) Google Inc
Memory Compression 0.04 300 K 99,468 K 3120
TabTip.exe 0.04 3,888 K 13,760 K 5884
chrome.exe 0.03 44,308 K 57,980 K 6676 Google Chrome Google Inc. (Verified) Google Inc
OneDrive.exe 0.02 37,056 K 39,668 K 6440 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
svchost.exe 0.02 3,596 K 10,908 K 2332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
OfficeClickToRun.exe 0.01 44,212 K 33,200 K 2840 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
taskhostw.exe 0.01 8,748 K 20,220 K 4900 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
AvastSvc.exe 0.01 152,600 K 40,872 K 1912 Avast Service AVAST Software (Verified) AVAST Software s.r.o.
svchost.exe < 0.01 71,396 K 77,924 K 84 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
aswidsagenta.exe < 0.01 19,216 K 30,548 K 2980 Avast Behavior Shield AVAST Software s.r.o. (Verified) AVAST Software s.r.o.
AvastUI.exe < 0.01 22,840 K 45,556 K 4348 Avast Antivirus AVAST Software (Verified) AVAST Software s.r.o.
svchost.exe < 0.01 41,268 K 61,576 K 1116 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 6,088 K 10,680 K 920 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe < 0.01 1,524 K 4,188 K 4732
svchost.exe < 0.01 9,340 K 22,816 K 860 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 19,812 K 25,436 K 484 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 9,148 K 32,596 K 4808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
MBAMService.exe < 0.01 19,872 K 16,992 K 2860 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
WUDFHost.exe 1,280 K 4,876 K 2400
WmiPrvSE.exe 2,872 K 8,724 K 3980
winlogon.exe 2,256 K 7,876 K 712
wininit.exe 1,100 K 4,132 K 632
utility.exe 2,704 K 10,892 K 1000 Lenovo Utility (Verified) LENOVO
TabTip32.exe 1,492 K 4,276 K 5960
SynTPHelper.exe 1,196 K 4,204 K 6196
svchost.exe 11,736 K 20,740 K 1340 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 14,428 K 30,592 K 80 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 17,840 K 25,740 K 1056 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,580 K 12,156 K 1672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,740 K 14,968 K 1812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,408 K 8,800 K 1504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,496 K 20,300 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 11,556 K 29,232 K 2932 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,580 K 14,024 K 1412 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 448 K 1,008 K 412
smartscreen.exe 8,560 K 14,888 K 8760 SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SkypeHost.exe Suspended 33,108 K 5,512 K 5700 Microsoft Skype Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 6,832 K 24,236 K 4780 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 44,808 K 91,388 K 5096 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
services.exe 3,196 K 6,776 K 756
SearchUI.exe Suspended 102,308 K 150,664 K 5160 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SASrv.exe 1,244 K 5,304 K 3032
RuntimeBroker.exe 26,444 K 51,896 K 4144 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
rundll32.exe 9,940 K 12,600 K 9400 Windows host process (Rundll32) Microsoft Corporation (Verified) Microsoft Windows
RemindersServer.exe Suspended 8,688 K 19,832 K 5660 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows
procexp.exe 3,100 K 10,016 K 6452 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 26,068 K 16,136 K 4868 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
mbamtray.exe 17,204 K 23,404 K 5092 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
lsass.exe 6,624 K 13,740 K 764 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
igfxTray.exe 3,840 K 10,428 K 948 (Verified) Intel® pGFX
igfxHK.exe 2,480 K 8,400 K 5116 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 4,168 K 12,416 K 4948 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 1,888 K 8,040 K 1376 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
IAStorIcon.exe 16,324 K 29,236 K 7196 IAStorIcon Intel Corporation (Verified) Intel Corporation - Rapid Storage Technology
IAStorDataMgrSvc.exe 24,924 K 36,676 K 7360 IAStorDataSvc Intel Corporation (Verified) Intel Corporation - Rapid Storage Technology
GoogleCrashHandler64.exe 1,724 K 204 K 4888
GoogleCrashHandler.exe 1,852 K 1,320 K 4936
fontdrvhost.exe 856 K 2,600 K 7332
esif_uf.exe 1,780 K 5,584 K 2832 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
dllhost.exe 4,572 K 10,728 K 7520 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe 4,112 K 12,216 K 2216
CxAudMsg64.exe 1,736 K 7,060 K 2784 Conexant Audio Message Service Conexant Systems Inc. (Verified) Conexant Systems
csrss.exe 1,696 K 3,584 K 564
chrome.exe 81,924 K 110,124 K 6332 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 32,236 K 58,320 K 8616 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 2,532 K 8,396 K 472 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 2,500 K 8,712 K 6228 Google Chrome Google Inc. (Verified) Google Inc
CAudioFilterAgent64.exe 2,032 K 7,644 K 3776 Conexant High Definition Audio Filter Agent Conexant Systems, Inc. (Verified) Conexant Systems
AppVShNotify.exe 2,104 K 7,516 K 5940 AppVShNotify Microsoft Corporation (Verified) Microsoft Corporation
ApplicationFrameHost.exe 7,360 K 19,084 K 7052 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
AdminService.exe 1,848 K 6,108 K 2792 Windows Setup API Windows ® Win 7 DDK provider (Verified) Qualcomm Atheros
 

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#24
RKinner

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Let's try:

http://pcsupport.len...enovo/downloads

 

WLAN Driver (Broadcom, Qualcomm, Intel) for Windows 10 (64-bit) - Lenovo Yoga 2 11

BCM943142HM_7.35.295.2_WHQL; Qualcomm_10.0.0.341;Intel_7260BN_18.33.3.2_07292016/08/08

 

The High Power options seems to have helped.

 

 

  • WLAN Driver (Broadcom, Qualcomm, Intel) for Windows 10 (64-bit) - Lenovo Yoga 2 11
  • BCM943142HM_7.35.295.2_WHQL; Qualcomm_10.0.0.341;Intel_7260BN_18.33.3.2_0729
  • 2016/08/08

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