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freezing problem


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#1
therobj

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Hello, 

 

I hope i'm in the right topic though, as might become apparent, i'm not entirely sure if the issue is hardware or software related.

 

When i switch my computer on it runs fine for ten minutes and then freezes for around 10-15 minutes. after that it normally returns to how it was but sometimes the internet doesn't work. Whether the internet works or not seems to be completely random to me.

 

are there tests i can do to find out what is causing the problem? I suspect its a RAM issue personally as i have upgraded to 2 x 4gb sticks in the last year. 

 

The system is around 7 years old. i am at work at the moment but can give more information on it later if necessary.

 

thanks in advance.

 

Rob


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#2
FreeBooter

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Lets find out if its cause by software.


I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning: Disabling items in Services or Startup may leave your anitivirus disabled until the process is ended. For this reason I would suggest that you perform this process off line.

Press the 7W6b39o.png keys to open Run, then type msconfig in the search box. This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1) Click/tap on the General tab.

(2) Click/tap on the Selective startup option.

(3) Remove the check mark in the Load startup items check box.

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4. Click on the Services tab.

5. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6. Click Disable all, this will remove all of the check marks in the Services list.

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7. Click on Hide all Microsoft services. Click on Apply then OK

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Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

Let me know if the problem persists after restarting the computer.
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#3
therobj

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thanks. I'll do this tonight.


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#4
therobj

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Hey,
I did this tonight and the computer did not freeze after ten minutes like it normally does. Does this mean it's program related?
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#5
therobj

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What should my next steps be?
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#6
FreeBooter

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You need to find out which startup service or program you have disabled causing the issue. To do that you need to enable few services and startup programs and restart your computer you will do this till issue comes back then you will know one or more last few enabled startup items causing the issue. You will one at time disable last enabled startup items and each time you have disabled a startup item restart your computer to find out if problem resolves if it does then you have found the cause of the problem its the last disabled startup item causing the problem.
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#7
therobj

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Right okay. Sounds like a long process. How do I get back to the usual start up again?
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#8
FreeBooter

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From General tab select Normal startup.


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