[mrpooh3]

Hi,I have been considering upgrading my laptop and also considering buying a new one(caught in 2 minds at the moment)

The longer I can keep my current one running the more I can save for a new one.

I have managed to keep my current laptop going for 5 years now and it is still performing reasonably well but I don't know whether I should invest anymore money in it or go for a new one as I don't think it has much life left in it but who knows?.

It's a Dell Latitude E5420 but Dell won't support windows 10 on this model even though that is what I have installed.

I think DELL stopped support for driver updates etc in 2014.

Lately I have been getting the plugged in,not charging problem every now and again....I think it might be the power socket coz if i put a little bit of pressure on it it starts charging again.

I was going to re-seat my processor in the past aswell due to heat issues and high cpu usage but never got round to it.

Could someone tell me how to perform a good maintenance on my laptop and make sure it is error free and make sure my internal hardware is sound?

BTW could someone also show me how to clean and re-apply thermal paste to the processor?

I am going to upgrade my RAM to 8gb in the next few weeks aswell after advice from this forum.

Any help and advice appreciated.

 

 

 

[Advertisements]

This video shows how to remove the heatsink so you can get to the fan.  

 

They are a little heavy handed with the thermal paste but it gives you a pretty good idea how it works.  I use a vacuum cleaner hose on the heatsink fins along with a brush to get it as clean as possible.

I prefer the Arctic Silver 5 Thermal Compound 3.5 Grams with ArctiClean 60 ML Kit

Amazon: Price: $11.36 

 

Instruction for use:

 

http://www.arcticsil...spread_v1.1.pdf

 

 

Use Speedfan to check your work:

 

 

http://www.filehippo...nload_speedfan/

 

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

 

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray.

 

Note that High CPU Usage is not a symptom of a clogged heatsink.  If you have high CPU usage then get Process Explorer:

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

 

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

 

Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

 

Wait a full minute then:

 

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

[RKinner]

This video shows how to remove the heatsink so you can get to the fan.  

 

They are a little heavy handed with the thermal paste but it gives you a pretty good idea how it works.  I use a vacuum cleaner hose on the heatsink fins along with a brush to get it as clean as possible.

I prefer the Arctic Silver 5 Thermal Compound 3.5 Grams with ArctiClean 60 ML Kit

Amazon: Price: $11.36 

 

Instruction for use:

 

http://www.arcticsil...spread_v1.1.pdf

 

 

Use Speedfan to check your work:

 

 

http://www.filehippo...nload_speedfan/

 

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

 

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray.

 

Note that High CPU Usage is not a symptom of a clogged heatsink.  If you have high CPU usage then get Process Explorer:

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

 

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

 

Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

 

Wait a full minute then:

 

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

[mrpooh3]

Hi RKinner,

thanks very much for the video link ......greatly appreciated.

I am going to buy the arctic kit you recommended next week so hopefully next week my laptop will be tip-top.

I'm not sure if I have the big hitters at the top of the list as I clicked the cpu column header more than twice but here is the result of process explorer:

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 85.91 52 K 8 K 0

procexp64.exe 9.77 41,596 K 63,100 K 5512 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 1.36 40,848 K 47,576 K 5520 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Interrupts 0.87 0 K 0 K n/a Hardware Interrupts and DPCs

csrss.exe 0.54 2,632 K 5,640 K 3188 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

explorer.exe 0.42 52,552 K 114,716 K 3920 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

System 0.37 192 K 112 K 4

avp.exe 0.22 311,388 K 155,100 K 2832 Kaspersky Anti-Virus AO Kaspersky Lab (Verified) Kaspersky Lab

ApMsgFwd.exe 0.13 1,772 K 6,492 K 5784 ApMsgFwd Alps Electric Co., Ltd. (Verified) Alps Electric Co.

svchost.exe 0.11 4,388 K 11,380 K 2168 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.08 5,832 K 11,076 K 628 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

avpui.exe 0.07 68,456 K 4,352 K 8980 Kaspersky Anti-Virus AO Kaspersky Lab (Verified) Kaspersky Lab

taskhostw.exe 0.02 7,336 K 20,500 K 4636 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 0.02 24,416 K 21,664 K 4688 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.01 89,792 K 113,316 K 4620 Google Chrome Google Inc. (Verified) Google Inc

fontdrvhost.exe 0.01 3,448 K 8,372 K 6216 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.01 1,968 K 7,364 K 2588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

Apoint.exe 0.01 3,092 K 14,000 K 7632 Alps Pointing-device Driver Alps Electric Co., Ltd. (Verified) Alps Electric Co.

EEventManager.exe 0.01 3,172 K 11,856 K 7312 EEventManager Application SEIKO EPSON CORPORATION (Verified) SEIKO EPSON CORPORATION

svchost.exe < 0.01 3,324 K 11,624 K 1888 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 69,000 K 90,364 K 5552 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 2,688 K 5,988 K 552 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 2,472 K 8,660 K 3984 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 8,256 K 13,760 K 1752 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

lsass.exe < 0.01 5,672 K 14,260 K 792 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

SASCORE64.EXE < 0.01 1,300 K 5,304 K 2840 Core Service SUPERAntiSpyware.com (Verified) SUPERAntiSpyware.com

services.exe < 0.01 4,512 K 8,144 K 772 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher

AppleMobileDeviceService.exe < 0.01 3,468 K 10,488 K 2824 MobileDeviceService Apple Inc. (Verified) Apple Inc.

svchost.exe < 0.01 11,388 K 24,948 K 904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 140,876 K 136,936 K 5776 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 6,920 K 25,832 K 9180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

SecurityHealthService.exe < 0.01 3,268 K 10,748 K 3232 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 38,992 K 58,484 K 8296 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 7,728 K 27,464 K 8232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 2,592 K 7,712 K 7172 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe < 0.01 119,204 K 147,640 K 7880 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 9,952 K 18,040 K 3560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 53,976 K 58,424 K 2888 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

WmiPrvSE.exe 2,480 K 8,964 K 8412 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 3,704 K 8,036 K 5456 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 2,648 K 7,768 K 5536 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

wlanext.exe 1,352 K 5,140 K 2388 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,288 K 7,520 K 8008 Windows Log-on Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,508 K 5,672 K 720 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,612 K 10,980 K 1684 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,308 K 19,720 K 2936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 9,852 K 17,960 K 3128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,612 K 20,372 K 8428 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,040 K 18,068 K 4380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,328 K 10,660 K 2248 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,248 K 7,728 K 1976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,152 K 6,932 K 1536 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,444 K 13,724 K 1648 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,988 K 10,464 K 1192 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,856 K 6,800 K 3020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,280 K 13,604 K 2124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,968 K 18,428 K 6348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,756 K 8,268 K 2400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,232 K 18,848 K 3152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,604 K 11,976 K 2232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 12,368 K 12,052 K 1320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,628 K 9,944 K 1352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,924 K 7,148 K 6008 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 19,920 K 22,608 K 2980 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,208 K 17,344 K 2744 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,744 K 6,224 K 6156 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,004 K 6,632 K 1380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,516 K 9,060 K 8144 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,056 K 13,236 K 3048 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,208 K 8,724 K 1808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 20,540 K 24,468 K 5628 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,504 K 13,988 K 5912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,288 K 5,240 K 1348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,096 K 8,932 K 7240 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,712 K 5,952 K 8936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,224 K 10,348 K 1960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,580 K 5,736 K 1968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,872 K 16,008 K 4288 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,816 K 10,320 K 4804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,116 K 7,888 K 1728 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,024 K 6,948 K 1596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,564 K 11,388 K 3572 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,536 K 6,724 K 2916 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,796 K 6,224 K 1512 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,872 K 7,664 K 4996 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,168 K 6,308 K 4060 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,364 K 7,868 K 7400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,168 K 8,328 K 1160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,892 K 7,328 K 1568 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,988 K 8,004 K 1604 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,300 K 5,004 K 3352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,772 K 6,808 K 3108 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,572 K 8,392 K 4592 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,520 K 5,224 K 1244 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,588 K 6,976 K 6760 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,824 K 11,300 K 8276 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,300 K 5,308 K 3536 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,264 K 5,184 K 3088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,336 K 5,280 K 8264 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,696 K 6,884 K 9192 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 916 K 3,332 K 884 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe 6,492 K 12,808 K 2280 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 472 K 992 K 460 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher

smartscreen.exe 13,748 K 30,820 K 7612 SmartScreen Microsoft Corporation (Verified) Microsoft Windows

sihost.exe 5,804 K 22,380 K 2448 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe Suspended 41,992 K 53,860 K 8300 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 12,116 K 4,344 K 1520 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

SearchUI.exe Suspended 40,768 K 57,628 K 7292 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 7,200 K 26,200 K 6580 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

procexp.exe 3,180 K 10,608 K 2664 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

mepService.exe 1,940 K 8,116 K 3100 MyEpson Portal Service Seiko Epson Corporation (Verified) SEIKO EPSON CORPORATION

mep.exe 16,756 K 29,016 K 2612 MyEpson Portal Seiko Epson Corporation (Verified) SEIKO EPSON CORPORATION

Memory Compression 628 K 144,440 K 3452

mDNSResponder.exe 1,888 K 5,772 K 2848 Bonjour Service Apple Inc. (Verified) Apple Inc.

M-AudioTaskBarIcon.exe 1,952 K 10,544 K 72 M-Audio Task Bar Icon Applet Avid Technology, Inc. (Verified) Avid Technology

igfxpers.exe 1,964 K 9,120 K 3720 persistence Module Intel Corporation (Verified) Intel® pGFX

HxTsr.exe Suspended 10,580 K 32,944 K 8644 Microsoft Outlook Communications Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

HxOutlook.exe Suspended 32,456 K 61,580 K 1252 Microsoft Outlook Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

hkcmd.exe 1,656 K 7,528 K 7096 hkcmd Module Intel Corporation (Verified) Intel® pGFX

HidMonitorSvc.exe 1,172 K 4,696 K 2880 HidMonitorSvc アプリケーション Alps Electric Co., Ltd. (Verified) Alps Electric Co.

hidfind.exe 1,164 K 4,708 K 1148 Alps Pointing-device Driver Alps Electric Co., Ltd. (Verified) Alps Electric Co.

GoogleCrashHandler64.exe 1,628 K 252 K 8104 Google Crash Handler Google Inc. (Verified) Google Inc

GoogleCrashHandler.exe 1,820 K 224 K 8072 Google Crash Handler Google Inc. (Verified) Google Inc

fontdrvhost.exe 1,544 K 2,900 K 928 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

escsvc64.exe 1,276 K 4,964 K 2904 Epson Scanner Service (64bit) Seiko Epson Corporation (Verified) SEIKO EPSON CORPORATION

E_YATIRDE.EXE 3,916 K 9,752 K 8252 EPSON Status Monitor 3 SEIKO EPSON CORPORATION (Verified) SEIKO EPSON CORPORATION

dllhost.exe 1,836 K 8,900 K 2112 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

csrss.exe 1,836 K 5,004 K 596 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

conhost.exe 5,636 K 6,864 K 6200 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

conhost.exe 1,264 K 4,864 K 2396 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 59,824 K 48,632 K 1276 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 3,124 K 11,788 K 7272 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 3,092 K 12,356 K 6768 Google Chrome Google Inc. (Verified) Google Inc

audiodg.exe 6,328 K 11,400 K 7820 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

armsvc.exe 1,340 K 5,620 K 2816 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems

ApplicationFrameHost.exe 8,120 K 22,044 K 5712 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

ApntEx.exe 1,680 K 6,424 K 8828 Alps Pointing-device Driver for Windows Alps Electric Co., Ltd. (Verified) Alps Electric Co.

[RKinner]

You got it right.  Looks good.  A lot of svchost files but that happens if you tell window to use a separate svchost for each service.

[mrpooh3]

Hi, I ordered the arctic kit and also purchased 8gb RAM today but am not going to invest in an ssd just now.

For ages now I've had a missing usb mass storage controller driver and I managed to find the correct driver the other day so everything good so far.

The only issue I have to get fixed is the power supply connector to fix the battery plugged in not charging issue but I have seen online lot's of other people getting this problem so it might not necessarily be to do with the power connector.

[RKinner]

Appears the power jack can be replaced but you have to remove the heatsink so best to do it at the same time you clean it.  Found one here:

 

http://www.ebay.com/...5C/261491242356

 

Instruction Video here:

 

[mrpooh3]

Hi,again thanks for the links....greatly appreciated!

 

In my device manager under Universal Serial Bus Controllers I have one exclamation mark saying Unknown USB Device(Device Failed Enumeration).

Am I still missing a driver?

The device status say's >> This device is disabled because the firmware of the device did not give it the required resources. (Code 29)

[RKinner]

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Devices.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

From the error you give tho it may not have a Hardware ID.  Whatever device it is does not respond correctly so the device may be too old for win 10 to talk to it.  Apparently your laptop has a card reader built in.  Does it work?

 

You might go to intel.com and see if they have a new chipset driver for you.  

[mrpooh3]

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Devices.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

From the error you give tho it may not have a Hardware ID.  Whatever device it is does not respond correctly so the device may be too old for win 10 to talk to it.  Apparently your laptop has a card reader built in.  Does it work?

 

You might go to intel.com and see if they have a new chipset driver for you.  

 

Hi,I currently have a little express card thing installed with 2x 3.0 usb inputs,is that possibly the culprit?

I use the card reader alot and that seems to work fine.

 

Here are the device manager details:

 

usb root hub 3.0

USB\ROOT_HUB30&VID1912&PID0015&REV0002

USB\ROOT_HUB30&VID1912&PID0015

USB\ROOT_HUB30

 

USB Mass Storage Device

USB\VID_0951&PID_1666&REV_0110

USB\VID_0951&PID_1666

 

the other ones just say usb unkown

 

[RKinner]

The first one 

 

USB\ROOT_HUB30&VID1912&PID0015

 

looks like it has a Renesas Electronics chip in it so it is probably your "little express card thing installed with 2x 3.0 usb inputs"  Does it say who makes it?  Any part numbers on it?

 

Intel apparently uses the same chip in one of their desktop boards and they have some firmware updates available for it so once we find out who makes it perhaps they will also have firmware updates for us.

 

The second one is probably a Kingston DataTraveler 3.0 usb drive.  Does that sound right?  It should not need a driver.

[mrpooh3]

The first one 

 

USB\ROOT_HUB30&VID1912&PID0015

 

looks like it has a Renesas Electronics chip in it so it is probably your "little express card thing installed with 2x 3.0 usb inputs"  Does it say who makes it?  Any part numbers on it?

 

Intel apparently uses the same chip in one of their desktop boards and they have some firmware updates available for it so once we find out who makes it perhaps they will also have firmware updates for us.

 

The second one is probably a Kingston DataTraveler 3.0 usb drive.  Does that sound right?  It should not need a driver.

 

Hi,RKinner,

Thanks for taking the time to help btw.

The express card says : NECXG  AKE

 

I removed the card from the laptop and uninstalled the renesas drivers that were on it.

The datatraveller is a usb stick...could it be faulty?

 

I also use an electronic cigarette called an innokin coolfire 4 tc100 and charge it from usb from my laptop but have been getting usb malfunctioned errors when charging(I think it is the usb to mini charge cable as it seems to happen if I move the cable slightly)

 

thanks.

[RKinner]

AKE doesn't seem to have a driver newer than Win 7 but you can try it:

Renesas/Nec uPD720201/720202 USB 3.0 Drivers Version 3.0.23.0 WHQL 

http://www.station-d...&id=122&lang=en

 

There is a firmware update

 Renesas/Nec uPD720200 USB 3.0 Firmware Version 3.0.3.4 

but I can't be sure it's for your card.

 

If the datatraveller stick is showing a yellow flag in different USB slots then it probably is bad.

 

I also use an electronic cigarette called an innokin coolfire 4 tc100 and charge it from usb from my laptop but have been getting usb malfunctioned errors when charging(I think it is the usb to mini charge cable as it seems to happen if I move the cable slightly)

 

 

I think you should proably use a separate charger for it.

[mrpooh3]

Hi,Unfortunately they are the drivers I had installed ....I am just going to invest in a newer card,one that is win10 supported.

Thank you for taking the time to try and find a newer driver for me though,much appreciated.

I'll need to test my flash drive but I don't have it at the moment.

I started to use the wall charger for the e-cig as the usb malfunction alerts were really annoying me.

I get my RAM and arctic kit this week so I'll let you know how I get on.

Thanks again for all the help!

 

 

[RKinner]

Sounds good.

[mrpooh3]

Sounds good.

 

Hi RKinner,

My RAM came this morning,I purchased a different RAM from what was recommended to me as I got it for half the price.

I installed it this morning but don't know if it is installed correctly.

I got a warning from my bios when I switched it on telling me RAM was detected and that settings had changed.

I ran CPUz and the mhz is same as last RAM....not really noticing a speed boost but I have not tried any heavy apps yet.

If my laptop is working fine does that mean the RAM is ok or do I need to run memtest?