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New External H/D via USB: all folders renamed to weired symbols/charac

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#1
SB in 43

SB in 43

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Hello

I found a topic onUSB files and folders renamed to weird symbols/characters back in 2013 but not sure the answer applies to my problem.

 

I have a brand new external H/D Intenso 4TB Memory Center USB3.0 compatible USB 2.0- I am running windows 10 installed on an HP Compaq 64 bits o/s.   I copied a lot of files (coreldraw, excel, pdf,word, images,etc)as  I wanted to keep all my files on this drive as they were on 5 diferent keys and H/D before that. For a few days all was well but then , one morning,  all folders bar 1 have been renamed with weird symbols and characters. The drive was nearly full  and I tried to delete some files but not possible.

I would like to recover as much a possible  and tried recovery software to no avail.

 

Intenso drive  Properties.PNG

Intenso Drive SB in 43.PNG

Many thanks for your help

SB


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#2
FreeBooter

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Corrupted NTFS file system could be the cause of the problem.  Please open the Command Prompt by simply holding down the BxVxp04.png + X keys and select the option “Command Prompt (Admin)” from the menu.

 

rS4b5c0.jpg

 

Execute following command to locates bad sectors and recovers readable information:

Chkdsk  X:  /r

Replace X: drive letter with external HDD drive letter.


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#3
SB in 43

SB in 43

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Hello Freebooter,

 

Many thanks for your reply.

I have now(at the end of 8 hours of thunderstorms) done what you suggested and the attached shows the result. What do I do next?

Kind regards,

SBin43


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#4
SB in 43

SB in 43

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Hello Freebooter,

 

Many thanks for your reply.

I have now(at the end of 8 hours of thunderstorms) done what you suggested and the attached shows the result. What do I do next?

Kind regards,

SBin43

Results CHKDSK on J drive 08.08.2017.PNG


Edited by SB in 43, 08 August 2017 - 06:35 AM.

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#5
FreeBooter

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There is insufficient disk space to recover lost data you will need to free up storage space for lost data recovery and execute Chkdsk command again.


Edited by FreeBooter, 08 August 2017 - 03:43 PM.

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#6
SB in 43

SB in 43

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Hello again,

 

Now  property shows it isFAT32 with both used and free space at 0.

 

0 used ans free space.PNG

FAT32.PNG

If all is lost , so be it but what do I need to do in order to use the H/D  from now on?

 

Many thanks for your help

SBin43


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#7
FreeBooter

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Please download and run SeaTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1. SeaTools for Windows will search for HDDs and SSDs on your computer. Please remove any external storage devices connected via USB ports.

2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on. This should be the drive that has the operating system installed on it, this is usually C: drive.

3. You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options. Please click on Long Generic Test

4. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.

seatools4_zpsd7balf76.png

5. The test will indicate either Pass or Fail. Post the results of the scan in your topic.

6. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.
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