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Browser Crashes when streaming video


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#1
sewildman50

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When I am watching Twitch streams, it will play for a period of time and then the entire browser will crash.  The only temporary fix is to reboot the PC.

 

I have tried a few fixes including:

 

Ensuring Windows 10 is up to date.

Reinstalling chrome.

Deleting local state file (a common fix found on various troubleshooting threads)

Streaming on Microsoft Edge (with the same results)

 

Chrome is my preferred browser and it seems clear that the same problem will happen with other browsers as well.

 

Appreciate any help.

 

Thanks


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#2
FreeBooter

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You might want to delete all internet temporary files with CCleaner.
Scan your computer for malware infection.
Launch web browsers without add-ons.
I would like you to check the system integrity of your Windows OS installation.
  • Please type cmd.exe into Start Menu search box.
  • Please right click cmd.exe and select "Run as administrator".
  • Please type the following command and press the <Enter> key: sfc /scannow (Please note that there is a space between 'sfc" and "/scannow".)
  • It should take about 20 minutes to run, if there are no serious errors.
  • If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
  • If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
  • If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately. I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
  • If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file

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#3
sewildman50

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Hello.  Thank you for your reply.

 

I ran CCleaner and deleted temp internet files

I ran a scan for malware with no results

I did the system integrity check and returned no errors.

 

The only thing I've yet to do is run web browsers without add-ons.  But I can say this; I don't have any add-ons for microsoft edge and the same issue was happening as for chrome.

 

Will advise further if problem persists.


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#4
FreeBooter

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Have you install latest version of graphic and network card drivers.
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