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Laptop drops wifi and won't reconnect unless restarted


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#1
horseruth

horseruth

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So, since August of last year, my laptop continually drops the wifi and refused to reconnect unless restarted.

 

First, this only happens on my school wifi or my apartment wifi (while in the dorms last year, I just used an Ethernet cable, not an option in the apartment).

 

There is no rhyme or reason, sometimes it happens after 5 minutes, sometimes after a few hours. Every time, if I try to reconnect, the wifi bars go away, show the computer icon with a red x for a few seconds, then says 'cannot connect to this network'.

 

It actually did this as I was troubleshooting. I attempted to do this troubleshooting as recommended else where on the forums "Part 1: Disable IEEE 802.1X Authentication" but I couldn't find that as an option anywhere.

 

I did run a connectivity test as suggested here, see results below.

 

I am running Windows 10 on an Asus F555L, and can get more specs if needed.

 

Any help would be much appreciated!! Would love to be able to do online homework without restarting 5 times.

 

Connectivity Test Results

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Joanna
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 54-A0-50-EA-C8-76
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-EE-65-FA-4E-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
   Physical Address. . . . . . . . . : B8-EE-65-FA-4E-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth PAN HelpText
   Physical Address. . . . . . . . . : 5C-F3-70-68-BF-0D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
===========================================================================
Interface List
 17...54 a0 50 ea c8 76 ......Realtek PCIe GBE Family Controller
  9...1a ee 65 fa 4e d3 ......Microsoft Wi-Fi Direct Virtual Adapter
  7...b8 ee 65 fa 4e d3 ......Qualcomm Atheros AR9485 Wireless Network Adapter
  2...5c f3 70 68 bf 0d ......Bluetooth PAN HelpText
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  1    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

Pinging Joanna [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
Ping request could not find host google.com. Please check the name and try again.

Pinging 209.85.171.100 with 32 bytes of data:
Reply from 172.16.107.229: Destination host unreachable.
Reply from 172.16.107.229: Destination host unreachable.
Reply from 172.16.107.229: Destination host unreachable.
Reply from 172.16.107.229: Destination host unreachable.

Ping statistics for 209.85.171.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
 


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#2
FreeBooter

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Have you installed latest version of wireless network card driver from your laptop manufacturer website?
Which version of Windows OS you are using.
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#3
horseruth

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I am running Windows 10 Home, 1703, OS build 15063.608, and 64 bit operating system, I did as suggested and it still dropped it.


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#4
FreeBooter

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Please execute the attached batch file to restore Windows services to there default startup state. Also execute second attached batch file to reset TCP/IP protocol suite.

 

 

 

 

 

Attached Files


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#5
horseruth

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I did those and it still drops it. Thanks for your help so far though.


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#6
FreeBooter

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Fix: Windows 10 Can’t Connect To This Network


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