[preacherswife]

Joe, I'm sorry to be so computer illiterate but how do I reboot in safe mode?  In each corner, I have the words safe mode and my icons are in a much bigger format but I don't know what to do to exit out.  I'm scared now and I want to make sure I'm doing everything right and not make a mistake.

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To get out of safe mode reboot the computer.
Yes the screen looks different in safe mode that's normal

To reboot the computer right click the start button and choose up- date an restart. The computer will restart in normal mode.

[zep516]

To get out of safe mode reboot the computer.
Yes the screen looks different in safe mode that's normal

To reboot the computer right click the start button and choose up- date an restart. The computer will restart in normal mode.

[preacherswife]

Joe, I am now to the point of doing a system restore but it said to go to control panel after I click start and control panel is not there.  Here is what I have...

 

Apps and features

Power Options

Event Viewer

System

Device Manager

Network Connections

Disk Managment

Computer managment

Windows Power Shell

"              "          " Admin

Task Manager

Settings

File Explorer

Search
Run

Shut Down

Desktop

[zep516]

Yes you're right it's not on mine either.

Might have got moved on an up date. I'll get right back to you with further instructions.

[zep516]

Try this instruction on the page below.

http://www.techadvis...ows-10-3631088/

On that page scroll down to this heading

How to use System Restore from Settings

[preacherswife]

I went to search and typed in control panel and found it that way.  I'm to the point of clicking on file history and I have right clicked and double clicked and it will not bring up another page.  I am still on the system and security page. 

[zep516]

In search type cmd

In the results at the top click on Command prompt

You should get a black screen with the following

C\USER\YOURNAME>

Type this in rstrui.exe after the arrow.

Hit enter on keyboard.

[preacherswife]

I am now on system restore and I am receiving an error message that says, system restore does not appear to be functioning correctly on this system.  A volume shadow copy service component encountered an unexpected error.  Check the application event log for more info.  0x80042302. 

 

What in the world is causing all of this? 

[preacherswife]

The message I just sent you is what appeared in the cmd box. 

Edited by preacherswife, 24 October 2017 - 08:11 PM.

[zep516]

All the services are turned off.

[preacherswife]

What do I need to do to turn them back on and resolve what all is going on?

[zep516]

Type this into the search box

msconfig

In the results at the top click on System Configuration

In the System Configuration window click on services then click enable all

[preacherswife]

Got it!

[zep516]

Did you enable all the services ? Did the computer reboot ?

[preacherswife]

I enabled all services but the computer did not reboot.  I will do that now.