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old laptop is working very slow, Toshiba Satellite M60 BK3


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#1
mraskin

mraskin

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I have an old laptop Toshiba Satellite M60 BK3 (Pentium M processor 1.86Ghz, with Windows 7 Pro pack1)  that recently started  working very slow.

It boots up very slow.It opens up any web-browser very slow. The webpages are loading very slow.

Any program is loading very slow.

I did Windows Update and checked for the viruses, and all seems to be intact.

Any idea what can be done in order to make this laptop work with a normal speed as it used to?

 


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#2
RKinner

RKinner

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Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.


Copy the next 2 lines:

TASKLIST /SVC  > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.


Get the free version of Speccy:

http://www.filehippo.com/download_speccy/ (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc  /scannow

(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

Copy the next two lines:
 
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \junk.txt
notepad \windows\logs\cbs\junk.txt


Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)




 


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#3
mraskin

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here is the copy of the log:

Process	CPU	Private Bytes	Working Set	PID	Description	Company Name	Verified Signer
procexp.exe	37.00	23,608 K	40,624 K	1480	Sysinternals Process Explorer	Sysinternals - www.sysinternals.com	(Verified) Microsoft Corporation
SearchProtocolHost.exe	21.85	6,864 K	6,808 K	5004	Microsoft Windows Search Protocol Host	Microsoft Corporation	(Verified) Microsoft Windows
SearchIndexer.exe	12.95	58,348 K	49,388 K	3776	Microsoft Windows Search Indexer	Microsoft Corporation	(Verified) Microsoft Windows
Interrupts	11.70	0 K	0 K	n/a	Hardware Interrupts and DPCs		
System Idle Process	8.01	0 K	12 K	0			
System	2.05	48 K	248 K	4			
csrss.exe	1.41	12,116 K	9,260 K	460	Client Server Runtime Process	Microsoft Corporation	(Verified) Microsoft Windows
chrome.exe	1.09	47,008 K	63,616 K	4688	Google Chrome	Google Inc.	(Verified) Google Inc
chrome.exe	0.87	190,528 K	204,700 K	3796	Google Chrome	Google Inc.	(Verified) Google Inc
explorer.exe	0.58	35,300 K	46,876 K	1216	Windows Explorer	Microsoft Corporation	(Verified) Microsoft Windows
iCloudServices.exe	0.56	54,944 K	60,124 K	3136	iCloud Services	Apple Inc.	(Verified) Apple Inc.
chrome.exe	0.37	55,352 K	85,924 K	3436	Google Chrome	Google Inc.	(Verified) Google Inc
AvastSvc.exe	0.32	101,312 K	40,960 K	1384	Avast Service	AVAST Software	(Verified) AVAST Software s.r.o.
AvastUI.exe	0.22	17,000 K	29,544 K	368	Avast Antivirus	AVAST Software	(Verified) AVAST Software s.r.o.
svchost.exe	0.16	5,428 K	9,620 K	1336	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
iPodService.exe	0.15	1,744 K	4,952 K	3676	iPod Service	Apple Inc.	(Verified) Apple Inc.
aswidsagent.exe	0.13	16,896 K	22,824 K	2988	Avast Behavior Shield	AVAST Software s.r.o.	(Verified) AVAST Software s.r.o.
rundll32.exe	0.11	2,388 K	5,000 K	3620	Windows host process (Rundll32)	Microsoft Corporation	(Verified) Microsoft Windows
wmpnetwk.exe	0.09	11,524 K	6,524 K	3848	Windows Media Player Network Sharing Service	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	0.08	13,116 K	11,128 K	1308	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
UI0Detect.exe	0.08	1,632 K	5,792 K	3800	Interactive services detection	Microsoft Corporation	(Verified) Microsoft Windows
AppleMobileDeviceService.exe	0.05	2,608 K	8,092 K	1636	MobileDeviceService	Apple Inc.	(Verified) Apple Inc.
svchost.exe	0.04	16,908 K	14,824 K	824	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	0.04	6,360 K	11,648 K	960	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	0.03	8,432 K	10,440 K	4556	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	0.03	28,144 K	29,776 K	984	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	0.02	58,760 K	62,516 K	924	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
iTunesHelper.exe	0.01	3,408 K	10,584 K	2664	iTunesHelper	Apple Inc.	(Verified) Apple Inc.
csrss.exe	0.01	1,544 K	3,556 K	400	Client Server Runtime Process	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe	< 0.01	14,224 K	9,520 K	1548	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
wuauclt.exe		1,380 K	5,100 K	4612	Windows Update	Microsoft Corporation	(Verified) Microsoft Windows
winlogon.exe		1,536 K	4,628 K	496	Windows Logon Application	Microsoft Corporation	(Verified) Microsoft Windows
wininit.exe		900 K	2,864 K	448	Windows Start-Up Application	Microsoft Corporation	(Verified) Microsoft Windows
WFXSVC.EXE		552 K	1,956 K	1936	Symantec WinFax PRO NT Service	Symantec Corporation	(No signature was present in the subject) Symantec Corporation
WFXSNT40.EXE		772 K	2,664 K	1520	Delrina Fax Port Launcher	Microsoft Corporation	(No signature was present in the subject) Microsoft Corporation
WFXMOD32.EXE		6,620 K	4,796 K	1992	WinFax Pro Serial Modem Driver	Symantec Corporation	(No signature was present in the subject) Symantec Corporation
UI0Detect.exe		1,692 K	5,048 K	2124	Interactive services detection	Microsoft Corporation	(Verified) Microsoft Windows
taskhost.exe		7,448 K	7,760 K	2640	Host Process for Windows Tasks	Microsoft Corporation	(Verified) Microsoft Windows
taskeng.exe		1,128 K	3,760 K	5308	Task Scheduler Engine	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe		2,928 K	5,400 K	776	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe		2,728 K	5,928 K	684	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
svchost.exe		3,964 K	7,380 K	1768	Host Process for Windows Services	Microsoft Corporation	(Verified) Microsoft Windows
spoolsv.exe		5,120 K	7,188 K	1460	Spooler SubSystem App	Microsoft Corporation	(Verified) Microsoft Windows
smss.exe		208 K	680 K	312	Windows Session Manager	Microsoft Corporation	(Verified) Microsoft Windows
services.exe		3,696 K	5,408 K	552	Services and Controller app	Microsoft Corporation	(Verified) Microsoft Windows
SearchFilterHost.exe		1,076 K	3,756 K	3520	Microsoft Windows Search Filter Host	Microsoft Corporation	(Verified) Microsoft Windows
rundll32.exe		1,980 K	5,228 K	1560	Windows host process (Rundll32)	Microsoft Corporation	(Verified) Microsoft Windows
nvvsvc.exe		576 K	2,576 K	752	NVIDIA Driver Helper Service, Version 179.67	NVIDIA Corporation	(Verified) NVIDIA Corporation
mDNSResponder.exe		1,528 K	4,052 K	1704	Bonjour Service	Apple Inc.	(Verified) Apple Inc.
lsm.exe		1,324 K	2,948 K	576	Local Session Manager Service	Microsoft Corporation	(Verified) Microsoft Windows
lsass.exe		3,844 K	8,120 K	568	Local Security Authority Process	Microsoft Corporation	(Verified) Microsoft Windows
HPSupportSolutionsFrameworkService.exe		18,100 K	6,972 K	464	HP Support Solutions Framework Service	HP Inc.	(Verified) HP Inc.
FXSSVC.exe		2,020 K	4,064 K	2016	Fax Service	Microsoft Corporation	(Verified) Microsoft Windows
dwm.exe		1,540 K	5,320 K	3864	Desktop Window Manager	Microsoft Corporation	(Verified) Microsoft Windows
Crypserv.exe		1,980 K	3,328 K	1736	CrypKey License Service	CrypKey (Canada) Ltd.	(No signature was present in the subject) CrypKey (Canada) Ltd.
chrome.exe		74,488 K	59,636 K	3396	Google Chrome	Google Inc.	(Verified) Google Inc
chrome.exe		60,244 K	43,420 K	2060	Google Chrome	Google Inc.	(Verified) Google Inc
chrome.exe		1,400 K	4,420 K	2932	Google Chrome	Google Inc.	(Verified) Google Inc
chrome.exe		1,472 K	4,932 K	3152	Google Chrome	Google Inc.	(Verified) Google Inc
chrome.exe		62,460 K	53,616 K	4120	Google Chrome	Google Inc.	(Verified) Google Inc
audiodg.exe		16,432 K	15,504 K	1468	Windows Audio Device Graph Isolation 	Microsoft Corporation	(Verified) Microsoft Windows
APSDaemon.exe		3,644 K	12,892 K	1208	Apple Push	Apple Inc.	(Verified) Apple Inc.
acrotray.exe		1,552 K	4,940 K	1692	AcroTray	Adobe Systems Inc.	(No signature was present in the subject) Adobe Systems Inc.


Edited by mraskin, Yesterday, 02:37 PM.

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#4
RKinner

RKinner

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Definitely running slow.  Normally we expect to see System Idle at the top with 
about 90%.  Interrupts needs to be under 1.4%.

Usually high interrupts indicates a bad driver.

 

Try going in to Safe Mode with and without networking and see if Interrupts gets down where it should be:

 

(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly.  Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking.  Login with your usual login.)
 


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