Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

error status 0xc0000020

- - - - -

  • Please log in to reply

#1
jaxin326

jaxin326

    Member

  • Member
  • PipPip
  • 54 posts

C:\WINDOWS\System32\netbios.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.

 

This window popped up about a week ago and never goes away.  If i try and click start icon it freezes and this window re-appears.  I've tried to go back to a restore point when going to the diagnostics page of windows 10 with crl/alt/dlt and then shift-power button.  This failed and have tried to use windows self scanning to try and resolve problem but still exists.  I've seen some chatter on the search about windows 8 and vista but not windows 10.  I downloaded the free version of windows that microsoft pushed out after staring at the message that kept popping up about free upgrade for about 4 months, now starting to regret it.

 

Any help appreciated.  Windows internet explorer doesnt work, but i have firefox installed on this computer so can install certain softwares short term if need be to help fix the issue.  We have pulled all of the important files off of the computer onto an external drive that isn't connected now to this computer so if a large restore is needed or can be done then i'm all ears.

 

Thanks again


  • 0

Advertisements


#2
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

on another note, some sources say an sfc /scannow under the windows prompt fixed the issue, but mine gets to 13% and then says it can't perform the requested action.


  • 0

#3
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

Hello jaxin326,

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build just let us know.

 

We have pulled all of the important files off of the computer onto an external drive that isn't connected now to this computer so if a large restore is needed or can be done then i'm all ears.

 

 

Good call as Windows could be corrupt, the HDD have issues or a combination of both, would hold off on a clean install for now** and try a Refresh instead.

 

** See my canned info below.

 

The refresh option does not delete your personal data but may remove certain apps such as Chrome etc, I do however always recommend that folk back up any important data before carrying out a refresh or making any significant changes to the computers software or hardware.
 
1: Right click on the notifications icon, bottom right on the task bar then click on Open Action Centre.
2: Click on the All settings tab.
3: Click on the Update & Security tab.
4: Click on the Recovery tab to the left.
5: Click on the Get started tab.
6: Click on the Keep my files option.
7: Follow any on screen messages.
8: Post back with an update for us.
 
** Upgrades to Windows 10 on brand name computers are notoriously troublesome and unfortunately nine out of ten times the best and most efficient fix is a clean install of Windows 10, if this is required in your particular predicament may I suggest that before you do the clean install that you download and save the drivers for the MB to a USB thumb drive, after any clean install, install the MBs chipset drivers and test, most modern hardware gets along fine with Windows drivers but not installing a MBs chipset drivers after a clean install can cause folk no end of problems. 

 

 


  • 0

#4
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

My computer is a custom computer about 5 years old.  This is everything off of newegg from my receipt for the computer:

 

 

N82E16819115071  CPU INTEL|CORE I7 2600 3.4G 8M R   
N82E16817994085  ACC HDD BYTECC| BRACKET-35225 RT  
N82E16813157271  MB ASROCK|Z68 EXTREME3 GEN3 1155 R  
N82E16820231509  FLASH 4G|GSKILL FF-TSDG4GA-C4 R  
N82E16832116986  MS WIN 7 HOME SP1 64BIT 1PK - OEM
N82E16817182200  PSU ROSEWILL| RG630-S12 630W RT  
N82E16820227726  SSD 120G|OCZ AGT3-25SAT3-120G R  
N82E16820231497  MEM 4Gx4|GSKILL F3-12800CL9Q-16GBZL  
N82E16827135252  BD BURN ASUS|BW-12B1ST/BLK/G/AS R  
N82E16814121446  VGA ASUS|ENGTX560 DCII OC/2DI/1GD5  
N82E16822136795  HD 500G|WD WD5002AALX %

 

When i right click on the notification and go to action centre and nothing happens.  I also cannot left click on the start icon for windows either, only a right click works. Definitely seems like windows is not working too well for me.

 

 

Thanks for the response


  • 0

#5
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

Download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

You are welcome btw  :)


  • 0

#6
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

I've ran a clean reboot using the process of disabling everything, and then ran the clean.  It found some errors and said it cleaned everything.  The message is now gone it seems, but I still can't click on the start icon and when I try and click on the appstore or internet explorer it says the app can't be opened and the computer may need to be refreshed to get it to work. 

 

Sorry for the delay in response, had some real life stuff come up.


  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

No worries, fully understand you may have other things to attend to as do we all  :thumbsup:

 

The AIO tool should have created a repair log, can you check and if found attach it to your next reply for us if you will;

 

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs

 

For the  apps problem see the Microsoft article here


  • 0

#8
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

WINDOWS REPAIR LOG:

Tweaking.com - Windows Repair 2018 (v4.0.9)
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 10 Home
OS Architecture: 64-bit
OS Version: 10.0.15063.674
OS Service Pack:
Computer Name: JAXIN-PC
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Jaxin
Current Profile SID: S-1-5-21-3711803749-3983934245-2753155071-1000
Current Profile Classes: S-1-5-21-3711803749-3983934245-2753155071-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Users\Jaxin\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:04:16

Process Count: 39
Commit Total: 1.01 GB
Commit Limit: 31.91 GB
Commit Peak: 2.85 GB
Handle Count: 11546
Kernel Total: 392.87 MB
Kernel Paged: 324.68 MB
Kernel Non Paged: 68.19 MB
System Cache: 1,015.16 MB
Thread Count: 653
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 15.91 GB
Memory Used: 1.11 GB(6.9576%)
Memory Avail.: 14.81 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 15.91 GB
Memory Used: 926.96 MB(5.6884%)
Memory Avail.: 15.01 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (10/31/2017 10:03:52 PM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 139
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (10/31/2017 10:03:53 PM)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.23 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hklm.7z
Done,  2.97 seconds.

   Running Repair Under System Account
   Done (10/31/2017 10:04:34 PM)

02 - Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (10/31/2017 10:04:34 PM)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\default.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\profile.7z
Done,  0.16 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files.7z
Done,  0.26 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files_x86.7z
Done,  0.13 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\programdata.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\windows.7z
Done,  1.09 seconds.

   Running Repair Under System Account
   Done (10/31/2017 10:06:08 PM)

03 - Reset Service Permissions
   Start (10/31/2017 10:06:08 PM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:06:21 PM)

04 - Register System Files
   Start (10/31/2017 10:06:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:06:55 PM)

05 - Repair WMI
   Start (10/31/2017 10:06:55 PM)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   No Antivirus Products Reported.

   Exporting AntiSpyware Info...
   No AntiSpyware Products Reported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (10/31/2017 10:08:07 PM)

06 - Repair Windows Firewall
   Start (10/31/2017 10:08:07 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:08:29 PM)

07 - Repair Internet Explorer
   Start (10/31/2017 10:08:29 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:08:45 PM)

08 - Repair MDAC/MS Jet
   Start (10/31/2017 10:08:45 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:08:51 PM)

09 - Repair Hosts File
   Start (10/31/2017 10:08:51 PM)
   Running Repair Under System Account
   Done (10/31/2017 10:08:52 PM)

10 - Remove Policies Set By Infections
   Start (10/31/2017 10:08:52 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:08:54 PM)

11 - Repair Start Menu Icons Removed By Infections
   Start (10/31/2017 10:08:54 PM)
   Running Repair Under System Account
   Done (10/31/2017 10:08:55 PM)

12 - Repair Icons
   Start (10/31/2017 10:08:55 PM)
   Running Repair Under Current User Account
   Done (10/31/2017 10:09:07 PM)

13 - Repair Network
   Start (10/31/2017 10:09:07 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:09:13 PM)

14 - Remove Temp Files
   Start (10/31/2017 10:09:13 PM)
   Running Repair Under System Account
   Done (10/31/2017 10:09:14 PM)

15 - Repair Proxy Settings
   Start (10/31/2017 10:09:14 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:09:17 PM)

16 - Repair Windows Updates
   Start (10/31/2017 10:09:17 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (10/31/2017 10:09:37 PM)

17 - Repair CD/DVD Missing/Not Working
   Start (10/31/2017 10:09:37 PM)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (10/31/2017 10:09:37 PM)

18 - Repair Volume Shadow Copy Service
   Start (10/31/2017 10:09:37 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:02 PM)

19 - Repair Windows Sidebar/Gadgets
   Start (10/31/2017 10:10:02 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:04 PM)

20 - Repair MSI (Windows Installer)
   Start (10/31/2017 10:10:04 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:14 PM)

21 - Repair Windows Snipping Tool
   Start (10/31/2017 10:10:14 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:16 PM)

22.01 - Repair bat Association
   Start (10/31/2017 10:10:16 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:19 PM)

22.02 - Repair cmd Association
   Start (10/31/2017 10:10:19 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:21 PM)

22.03 - Repair com Association
   Start (10/31/2017 10:10:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:23 PM)

22.04 - Repair Directory Association
   Start (10/31/2017 10:10:23 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:25 PM)

22.05 - Repair Drive Association
   Start (10/31/2017 10:10:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:27 PM)

22.06 - Repair exe Association
   Start (10/31/2017 10:10:27 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:29 PM)

22.07 - Repair Folder Association
   Start (10/31/2017 10:10:29 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:32 PM)

22.08 - Repair inf Association
   Start (10/31/2017 10:10:32 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:34 PM)

22.09 - Repair lnk (Shortcuts) Association
   Start (10/31/2017 10:10:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:36 PM)

22.10 - Repair msc Association
   Start (10/31/2017 10:10:36 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:38 PM)

22.11 - Repair reg Association
   Start (10/31/2017 10:10:38 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:40 PM)

22.12 - Repair scr Association
   Start (10/31/2017 10:10:40 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:42 PM)

23 - Repair Windows Safe Mode
   Start (10/31/2017 10:10:42 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:44 PM)

24 - Repair Print Spooler
   Start (10/31/2017 10:10:44 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:49 PM)

25 - Restore Important Windows Services
   Start (10/31/2017 10:10:49 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:10:55 PM)

26 - Set Windows Services To Default Startup
   Start (10/31/2017 10:10:55 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:11:03 PM)

27.01 - Repair Windows 8/10 App Store
   Start (10/31/2017 10:11:03 PM)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.23 seconds.

   Running Repair Under Current User Account
   Done (10/31/2017 10:13:28 PM)

28 - Repair Windows 8/10 Component Store
   Start (10/31/2017 10:13:28 PM)
   Running Repair Under Current User Account
   Done (10/31/2017 10:13:39 PM)

29 - Restore Windows 8/10 COM+ Unmarshalers
   Start (10/31/2017 10:13:39 PM)
   Running Repair Under System Account
[X] -----Job Complete-----         Items Done: 1      
   Done (10/31/2017 10:13:41 PM)

30 - Repair Windows 'New' Submenu
   Start (10/31/2017 10:13:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:13:43 PM)

31 - Restore UAC (User Account Control) Settings
   Start (10/31/2017 10:13:43 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (10/31/2017 10:13:45 PM)

32 - Repair Performance Counters
   Start (10/31/2017 10:13:45 PM)
   Running Repair Under Current User Account
   Done (10/31/2017 10:13:50 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (10/31/2017 10:13:50 PM)
   Total Repair Time: 00:09:59


...YOU MUST RESTART YOUR SYSTEM...
 


  • 0

#9
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

A lot of errors fixed there but not seeing any problems with IE or the app store, did you try the fix suggested by Microsoft that I post the link to, if not, see here

 

Suggestion for you to try, I don`t use either the Windows 10 start option, Edge or IE and much prefer to use Classic Shell and Google, you use FF but why not try Classic Shell which makes 8.1 and 10 more like Windows 7 and far more user friendly imo, see here


  • 0

#10
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

Not heard back from you jaxin326, do you still require assistance or is the issue now resolved, an update would be appreciated.


  • 0

Advertisements


#11
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

Sorry for not responding.  The pop up has gone away but I am still unable to click on the start icon on the taskbar, i click it and nothing happens.

 

I could care less about internet explorer as I use firefox for everything I do, but the fact I can't click on the start icon is worrisome.


  • 0

#12
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

So, finally got some time to get on the computer.  I did the opposite of the clean reboot and enabled all of the stuff again, and now after a restart the [bleep] pop up has came back again.  How do we do a reset of the entire system, don't foresee any other options if the cleaning didn't do it and windows cleaning can't resolve the issue.


  • 0

#13
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts
No worries, I always check in with folk if I don`t hear back from them for a while.
 
 
Have you tried the refresh option again.
 
1: Right click on the notifications icon, bottom right on the task bar then click on Open Action Centre.
2: Click on the All settings tab.
3: Click on the Update & Security tab.
4: Click on the Recovery tab to the left.
5: Click on the Get started tab.
6: Click on the Keep my files option.
7: Follow any on screen messages.
8: Post back with an update for us.
 
Would also suggest that you try the Classic Shell that I suggested to see if that allows you to use the Start button etc.
 
Before any reset it is always best to save all of your drivers to a USB thumb drive first.

  • 0

#14
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,382 posts

Not heard back from you jaxin326, do you still require assistance or is the issue now resolved, an update would be appreciated.


  • 0

#15
jaxin326

jaxin326

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts

The action centre still doesnt work, is there another route to refresh the computer?

 

The start menu now runs with the classsic shell installed, so thank you for that. 

 

The system 32 bad image pops up everytime i start the computer.

 

Sorry again for late response, huge project at work that I just got dropped into and been getting home really late.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP