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Mother's computer infected with adaware


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#1
isolationary

isolationary

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Hello!

My mother's computer wasn't loading up the desktop at all and after fiddling a while I got it to load enough so that I could come here for help. She downloaded a virus parading around as an antivirus/blocker tool called adaware and I cannot find it through traditional routes to uninstall it its making the laptop chug at a snails pace and keeps trying to download updates. Here is my Farbar log.

 

Thank you very much for your help!

 

Ames

 

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#2
zep516

zep516

    Trusted Helper

  • Malware Removal
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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)


Next

Download AdwCleaner from here. Save the file to the desktop.
NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.
Close all open windows and browsers.
  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    You will see the following console:
iO5EZayK.png
  • Click the Scan button and wait for the scan to finish.
  • After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
  • Click the Clean button.
  • Everything checked will be moved to Quarantine.
  • When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this
adwcleaner_delete_restart.jpg
  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C0].txt
Post a new set of FRST logs directly into a reply. Don't attach logs this time.
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#3
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,792 posts
Due to lack of feedback, this topic has been closed.

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