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Emails Missing Problem


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#1
H. Jay

H. Jay

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Unable to connect to my Email list. I'm on XP, Sp3, IE8, dialup. For some reason my Email homepage list stopped coming up on the screen. It won't come up on any other ways tried either. Please help me on this, I'd greatly appreciate it. Thanks alot in advance. HJ


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#2
phillpower2

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Hello H. Jay,

 

Who is your email account with and what web browser are you using.


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#3
H. Jay

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Tech,

Email account is Outlook.Live.

Web Browser is IE8.

Sorry for the bold, button is stuck on B.

Thanks, HJ.


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#4
phillpower2

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Looks like a lot of folk are having issues, see here


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#5
H. Jay

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pp2,

What do you suggest I do to get my lost Email list back when I log on? Thanks, HJ


Edited by H. Jay, 02 December 2017 - 06:16 PM.

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#6
phillpower2

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You would be best to contact Microsoft which you can do at the link here


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#7
H. Jay

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pp2, tried to do that a couple times but keep getting this instead:

 

 

Internet Explorer cannot display the webpage  
 
  What you can try:       Diagnose Connection Problems     More information

 

What else can I do? Help someone, anyone please help! I need my emails. Thanks, HJ.


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#8
phillpower2

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Internet Explorer cannot display the webpage  

 

  What you can try:       Diagnose Connection Problems     More information

 

 

 

Apart from the above problem does the internet connection work ok on your computer.


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#9
phillpower2

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Not heard back from you H. Jay, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#10
H. Jay

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pp2, Sorry for the delay, I've been out of town.

Yes, I definitely still need assistance, wish I could say the problem was resolved but it's not.

The internet connection does work, slow but OK. Thanks for your followup and interest in helping. Really do appreciate it. HJ.


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#11
phillpower2

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No worries and thanks for getting back to us  :thumbsup:

 

Couple of things for you to do, having a slow internet connection the below could take you some time to do so no rush do it when you are able to.

 

Please download MINITOOLBOX and run it.

Checkmark the following boxes:

Flush DNS

Reset FF proxy Settings

Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Attach the results to your next reply for us please.

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 


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#12
H. Jay

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pp2, I am somewhat hesitant to send the information on an open forum, that it may open my computer to someone gaining unauthorized access to it and all my personal data. What say you? Thanks, HJ.


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#13
phillpower2

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Hello H. Jay,

 

No personal data is contained in either the MTB log or Speccy url.

 

Note the following from the Speccy link;

 

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.
 
Note: Each time you start Speccy, it will generate a new randomized URL. This is useful if you want to track your computer's information over time.
 
The above is the reason why I ask for the Speccy url and not the log that it can also generate, the log contains product keys for the likes of Windows which quite rightly should not be post on open forums.

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#14
H. Jay

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pp2, here is MiniToolBox and I got Speccy (free) Downloaded but your link for details here would not open and I keep getting this message as in Post #7:

 

"Internet Explorer cannot display the webpage  

 

  What you can try:       Diagnose Connection Problems     More information"

 

Here is the MTB. I'll send Speccy as soon as I can get the "details here." Thanks, HJ. 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Owner (administrator) on 13-12-2017 at 11:58:12
Running from "C:\Documents and Settings\Owner.MINE\My Documents"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Dimension 3000 Manufacturer: Dell Computer Corporation
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Disconnected)
1394 Net Adapter = 1394 Connection (Connected)

# ----------------------------------
# Interface IP Configuration        
# ----------------------------------
pushd interface ip

 

popd
# End of interface IP configuration

 

Windows IP Configuration

 

        Host Name . . . . . . . . . . . . : mine

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

 

PPP adapter Finest Planet:

 

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

        Physical Address. . . . . . . . . : 00-53-45-00-00-00

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : 66.81.53.91

        Subnet Mask . . . . . . . . . . . : 255.255.255.255

        Default Gateway . . . . . . . . . : 66.81.53.91

        DNS Servers . . . . . . . . . . . : 64.136.173.147

                                            64.136.164.146

Server:  node147.173.136.64.1dial.com
Address:  64.136.173.147

Name:    google.com
Address:  172.217.11.78

 

Pinging google.com [172.217.11.78] with 32 bytes of data:

 

Reply from 172.217.11.78: bytes=32 time=235ms TTL=51

Reply from 172.217.11.78: bytes=32 time=224ms TTL=51

 

Ping statistics for 172.217.11.78:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 224ms, Maximum = 235ms, Average = 229ms

Server:  node147.173.136.64.1dial.com
Address:  64.136.173.147

Name:    yahoo.com
Addresses:  206.190.39.42, 98.139.180.180, 98.138.252.38

 

Pinging yahoo.com [98.139.180.180] with 32 bytes of data:

 

Reply from 98.139.180.180: bytes=32 time=295ms TTL=52

Reply from 98.139.180.180: bytes=32 time=294ms TTL=52

 

Ping statistics for 98.139.180.180:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 294ms, Maximum = 295ms, Average = 294ms

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      66.81.53.91     66.81.53.91   1
      66.81.53.91  255.255.255.255        127.0.0.1       127.0.0.1   50
   66.255.255.255  255.255.255.255      66.81.53.91     66.81.53.91   50
     69.19.219.21  255.255.255.255      66.81.53.91     66.81.53.91   1
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1
        224.0.0.0        240.0.0.0      66.81.53.91     66.81.53.91   1
  255.255.255.255  255.255.255.255      66.81.53.91     66.81.53.91   1
Default Gateway:       66.81.53.91
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/12/2017 06:02:10 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/23/2017 12:22:59 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download....authrootstl.cab> with error: The specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download....authrootstl.cab> with error: The specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:51 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download....authrootstl.cab> with error: This operation returned because the timeout period expired.

Error: (10/23/2017 12:22:19 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....authrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:19 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (10/23/2017 12:22:16 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download....authrootstl.cab> with error: This operation returned because the timeout period expired.

Error: (10/21/2017 04:32:01 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00019af2.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/21/2017 04:28:50 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module simpleadblock.dll, version 0.1.1.5, fault address 0x000118ff.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/21/2017 04:22:48 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module simpleadblock.dll, version 0.1.1.5, fault address 0x000118ff.
Processing media-specific event for [iexplore.exe!ws!]

System errors:
=============
Error: (12/13/2017 11:33:02 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.7.0 service failed to start due to the following error:
%%2 = The system cannot find the file specified.

Error: (12/11/2017 10:48:22 AM) (Source: Print) (User: MINE)
Description: The document http://ccm.net/forum...-emails-from-ou owned by Owner failed to print on printer Dell Photo Printer 720 (Copy 1). Data type: LEMF. Size of the spool file in bytes: 4025918. Number of bytes printed: 4025918. Total number of pages in the document: 12. Number of pages printed: 0. Client machine: \\MINE. Win32 error code returned by the print processor: http://ccm.net/forum...emails-from-ou0. http://ccm.net/forum...emails-from-ou1

Error: (12/11/2017 10:45:20 AM) (Source: Print) (User: MINE)
Description: The document http://ccm.net/forum...-emails-from-ou owned by Owner failed to print on printer Dell Photo Printer 720. Data type: LEMF. Size of the spool file in bytes: 313614. Number of bytes printed: 313614. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\MINE. Win32 error code returned by the print processor: http://ccm.net/forum...emails-from-ou0. http://ccm.net/forum...emails-from-ou1

Error: (12/11/2017 10:41:23 AM) (Source: Print) (User: MINE)
Description: The document Test Page owned by Owner failed to print on printer Dell Photo Printer 720. Data type: LEMF. Size of the spool file in bytes: 812602. Number of bytes printed: 812602. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\MINE. Win32 error code returned by the print processor: Test Page0. Test Page1

Error: (12/11/2017 10:01:27 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.7.0 service failed to start due to the following error:
%%2 = The system cannot find the file specified.

Error: (12/10/2017 01:38:16 PM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.7.0 service failed to start due to the following error:
%%2 = The system cannot find the file specified.

Error: (12/09/2017 03:40:33 PM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.7.0 service failed to start due to the following error:
%%2 = The system cannot find the file specified.

Error: (12/06/2017 11:28:54 AM) (Source: Schannel) (User: )
Description: The certificate received from the remote server has not validated correctly. The
error code is 0x80092013. The SSL connection request has failed. The attached data contains
the server certificate.

Error: (12/06/2017 11:25:30 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (12/06/2017 11:23:49 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.7.0 service failed to start due to the following error:
%%2 = The system cannot find the file specified.

 

Microsoft Office Sessions:
=========================
Error: (11/12/2017 06:02:10 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (10/23/2017 12:22:59 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootstl.cabThe specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:58 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootstl.cabThe specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:51 PM) (Source: crypt32)(User: )
Description: http://www.download....rootstl.cabThis operation returned because the timeout period expired.

Error: (10/23/2017 12:22:19 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (10/23/2017 12:22:19 PM) (Source: crypt32)(User: )
Description: http://www.download....rootseq.txtThis operation returned because the timeout period expired.

Error: (10/23/2017 12:22:16 PM) (Source: crypt32)(User: )
Description: http://www.download....rootstl.cabThis operation returned because the timeout period expired.

Error: (10/21/2017 04:32:01 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ntdll.dll5.1.2600.605500019af2

Error: (10/21/2017 04:28:50 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702simpleadblock.dll0.1.1.5000118ff

Error: (10/21/2017 04:22:48 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702simpleadblock.dll0.1.1.5000118ff

=========================== Installed Programs ============================

Adobe Flash Player 10 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 27.0.0.130 - Adobe Systems Incorporated)
ATI - Software Uninstall Utility (HKLM\...\All ATI Software) (Version: 6.14.10.1012 - )
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 17.8.2318 - AVAST Software)
Belarc Advisor 8.4 (HKLM\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.36 - Piriform)
Codec Pack - All In 1 6.0.3.0 (HKLM\...\Cool's_Codec_pack_4.12) (Version:  - )
Dell Photo Printer 720 (HKLM\...\Dell Photo Printer 720) (Version:  - )
Dell Resource CD (HKLM\...\{FCD9CD52-7222-4672-94A0-A722BA702FD0}) (Version: 1.00.0000 - Dell Inc.)
EULAlyzer 2.2 (HKLM\...\EULAlyzer_is1) (Version: 2.2.0 - BrightFort LLC)
File Shredder 2.5 (HKLM\...\File Shredder_is1) (Version:  - Pow Tools)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.145 - Google Inc.) Hidden
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
InstallConverter (HKLM\...\InstallConverter) (Version: 1.0 - InstallConverter)
Intel® Extreme Graphics 2 Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version: 6.14.10.4396 - )
Intel® PRO Network Adapters and Drivers (HKLM\...\PROSet) (Version:  - )
Jasc Paint Shop Photo Album (HKLM\...\{CC000127-5E5D-4A1C-90CB-EEAAAC1E3AC0}) (Version: 4.0.4 - Jasc Software, Inc.)
Jasc Paint Shop Pro 8 Dell Edition (HKLM\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.31.13 - Oracle Corporation) Hidden
Karen's Directory Printer (HKLM\...\Karen's Directory Printer) (Version: 5.3.0.2 - Karen Kenworthy)
Macrium Reflect Free Edition (HKLM\...\{748A17DC-DAF3-4515-8C2A-1DE6D4AE3BAC}) (Version: 5.2.6474 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.2 - Paramount Software (UK) Ltd.)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Modem Helper (HKLM\...\{7F142D56-3326-11D5-B229-002078017FBF}) (Version: 2.40 - BVRP Software)
Mozilla Firefox 43.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 43.0.1 - Mozilla)
MSN (HKLM\...\MSNINST) (Version:  - )
Nitro Reader 3 (HKLM\...\{F5451D00-B448-4E9A-82DC-1929F4F1910D}) (Version: 3.5.6.5 - Nitro)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Quick ShutDown (HKLM\...\Quick ShutDown) (Version:  - )
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.4600.0 - SigmaTel)
Simple Adblock (HKLM\...\{B4920103-09F6-4AD2-B150-CFC4474D2DDC}) (Version: 1.1.5 - Simple Adblock)
Smart Link 56K Voice Modem (HKLM\...\SLAMRNTV) (Version:  - )
SoundMAX (HKLM\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version: 5.12.01.7000 - Analog Devices)
SpywareBlaster 5.2 (HKLM\...\SpywareBlaster_is1) (Version: 5.2.0 - BrightFort LLC)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1040 - SUPERAntiSpyware.com)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
V92 PCI Voice Faxmodem (HKLM\...\{FF04A828-ABA4-11D7-A021-0060979CE4D3}) (Version:  - )
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
ZoneAlarm Free Antivirus + Firewall (HKLM\...\ZoneAlarm Free Antivirus + Firewall) (Version: 14.3.119.000 - Check Point)

========================= Devices: ================================

Name: Intel® PRO/100 VE Network Connection
Description: Intel® PRO/100 VE Network Connection
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: E100B
Device ID: PCI\VEN_8086&DEV_1050&SUBSYS_019D1028&REV_02\4&1C660DD6&0&40F0
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 2045.98 MB
Available physical RAM: 1385.47 MB
Total Virtual: 3941.86 MB
Available Virtual: 3282.95 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:49.48 GB) NTFS

========================= Users: ========================================

User accounts for \\MINE

Administrator            ASPNET                   Guest                   
HelpAssistant            Owner                    SUPPORT_388945a0        

**** End of log ****


  • 0

#15
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,508 posts

Couple of issues going on and most likely because of software conflicts, you have the following installed;

 

 

Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 17.8.2318 - AVAST Software)

 

Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)

 

 

ZoneAlarm Free Antivirus + Firewall (HKLM\...\ZoneAlarm Free Antivirus + Firewall) (Version: 14.3.119.000 - Check Point)

 

You should never have more than one AV installed on your computer, it not only causes conflicts that can slow your computer down and cause you internet connection problems but also leave you with no AV protection at all if they cancel each other out.

 

When did you install Malwarebytes.

 

Which free AV do you prefer, Avast or Zone Alarm.

 

 

SpywareBlaster 5.2 (HKLM\...\SpywareBlaster_is1) (Version: 5.2.0 - BrightFort LLC)

 

SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1040 - SUPERAntiSpyware.com)

 

You only need one of the above and being that SpywareBlaster has not been updated since 2016 and that SUPERAntiSpyware is recommended by the GTG security experts you should get rid of SpywareBlaster.

 

 

In addition to the above, you should use a browser that still receives updates for XP, Lunascape is one that I have suggested before and seems to be popular with folk that have begun using it, info on some others here


  • 0






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