I have tried getting help from Microsoft as well as Bitdefender concerning a huge problem I am having but neither site is of much help.
While reading an article using Microsoft Edge, my computer froze, I could not close the browser, could not open up Task Manager. It was like I was locked out. I then saw a screen flash "preparing security options" and my computer rebooted itself. When it booted up, all of my desktop icons were gone as was my Sticky Notes. When I went into task manager and click on switch user, I could see my orginal desktop background flash before the new desktop background loads.
Also, after I uninstalled Bitdefender and reinstalled it, it came up showing a file it had scanned that has chinese symbols on it. I am attaching both screen shots of what I described.
I, again, had the problem today wherein I was reading an article through Mozilla Firefox and everything again froze and I could not get out except to turn off my hard drive.
I hope you can help.
p.s. When I tried to attach the fwo files, I get a message "you are not permitted to upload this kind of file"